Let me tell you something. I've owned my own business with over 120 employees. I've been manager of a respiratory company with 4 drivers, 3 respiratory therapists, two salesmen and 4 customer service representatives. I've been through management seminars and knew how to train my staff as to how to interact with physican's offices, new patients, sick people, scared people, rude people, verbally abusive people. I have never had any one of them unprepared to manage the situation and either diffuse it, apologize if they had to, and ultimately resolve it without making anyone angry enough to curse and swear as you just did at his situation because you're holding onto your anger as though it's a badge of honor. So, you need to take a lesson, learn to deal with it, get over it and move on from it without carrying it around like a suitcase full of rocks your whole life. That's life, put it behind you and learn from it.