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- Mar 11, 2006
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There is a brewing scandal coming out of Europe. In Holland Apple has been busted for giving refurbished phones to customers who had to have a defective phone replaced within warranty.
http://www.dutchnews.nl/news/archiv...-apple-to-replace-defect-iphone-with-new-one/
In Denmark, they have just admitted as much in a similar court case. Now this case...is even worse.
Apple violates Danish laws - and is now suing an iPhone user for winning a consumer rights case against the company - Business Insider Nordic
According to Danish law (and EU), if a product fails due to fabrication fault within the first 2 years (Dutch article says 1 year, but that is Apple policy and illegal), the product has to be replaced. The understanding in Scandinavia and standing rule, is that it is replaced with a similar new product.
Now in Denmark there was a guy who got a "lemon" product from Apple (an iPhone) and he under Danish law can get it replaced. Problem is that the replacement he got, was refurbished and that was against Danish law. So he sued, and won.. and guess what Apple did? Sued the guy... wtf?
Apple countersuing Dane who beat it in court | The Post
And in this court, Apple has admitted that if you hand in a broken Apple product that is no fault of you, but the fault of Apple, then Apple will give you a used aka refurbished device back... now talk about sleazy.... Not only did you buy a broken product, but when you expect to get it replaced by a new working product, you actually get a used refurbished product that in some cases also does not work..... the cases and comments about similar experiences with Apple are all over social media.
http://www.dutchnews.nl/news/archiv...-apple-to-replace-defect-iphone-with-new-one/
In Denmark, they have just admitted as much in a similar court case. Now this case...is even worse.
Apple violates Danish laws - and is now suing an iPhone user for winning a consumer rights case against the company - Business Insider Nordic
According to Danish law (and EU), if a product fails due to fabrication fault within the first 2 years (Dutch article says 1 year, but that is Apple policy and illegal), the product has to be replaced. The understanding in Scandinavia and standing rule, is that it is replaced with a similar new product.
Now in Denmark there was a guy who got a "lemon" product from Apple (an iPhone) and he under Danish law can get it replaced. Problem is that the replacement he got, was refurbished and that was against Danish law. So he sued, and won.. and guess what Apple did? Sued the guy... wtf?
Apple countersuing Dane who beat it in court | The Post
And in this court, Apple has admitted that if you hand in a broken Apple product that is no fault of you, but the fault of Apple, then Apple will give you a used aka refurbished device back... now talk about sleazy.... Not only did you buy a broken product, but when you expect to get it replaced by a new working product, you actually get a used refurbished product that in some cases also does not work..... the cases and comments about similar experiences with Apple are all over social media.