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Router question

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nota bene

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I purchased a new router two weeks ago because I was intermittently being kicked off the Internet. Now I'm being being kicked off the Internet 5-10+ times a day. Is this happening because Suddenlink equipment somewhere is faulty?

Very frustrating to have to unplug the router, plug it back in, and wait 10-15 minutes, and it's going down overnight too. (Suddenlink is my only option out here in the country.) Should I bother calling and complaining?
 
You should definitely call.
 
nota bene said:
I purchased a new router two weeks ago because I was intermittently being kicked off the Internet. Now I'm being being kicked off the Internet 5-10+ times a day. Is this happening because Suddenlink equipment somewhere is faulty?

Very frustrating to have to unplug the router, plug it back in, and wait 10-15 minutes, and it's going down overnight too. (Suddenlink is my only option out here in the country.) Should I bother calling and complaining?
Click to expand...

Unless the new router is defective out of the box, yes...you should call your provider. But before you do that, call the customer service people for the router. They can troubleshoot it over the phone.
 
Sorry to hear about having horse problems in a one horse town. Good luck.
 
Mycroft said:
Unless the new router is defective out of the box, yes...you should call your provider. But before you do that, call the customer service people for the router. They can troubleshoot it over the phone.
Click to expand...

And it's a Suddenlink-provided router too!
 
nota bene said:
I purchased a new router two weeks ago because I was intermittently being kicked off the Internet. Now I'm being being kicked off the Internet 5-10+ times a day. Is this happening because Suddenlink equipment somewhere is faulty?

Very frustrating to have to unplug the router, plug it back in, and wait 10-15 minutes, and it's going down overnight too. (Suddenlink is my only option out here in the country.) Should I bother calling and complaining?
Click to expand...

The issue might be with the line infrastructure prior to where it connects to the router. Tech support should be able to send a signal up the line and troubleshoot that as well.
 
lurchadams said:
The issue might be with the line infrastructure prior to where it connects to the router. Tech support should be able to send a signal up the line and troubleshoot that as well.
Click to expand...

I'm worried about old equipment--I know this is the wrong word, but I mean cables/lines/whatever outside and down the road. I live outside the city limits, and I think Suddenlink equipment out here is a lot older than it is in town (where there are plenty of other Internet provider options). I did come home one weekend to find a scary black line across my driveway, and when the electric company came out (and, blessedly, removed it), they said it was Suddenlink's.
 
nota bene said:
And it's a Suddenlink-provided router too!
Click to expand...

They will replace it . It is there equipment.

I have Suddenlink. I have my own modem (Arris) and wifi router (netgear). The modem failed after 2 years of use. Suddenlink helped troubleshoot the issue for free. Went and purchased a new modem. Gave Suddenlink the info on the modem and have been good since. My WIFI router is 3 years old and still doing good.
 
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