iPad screen unresponsive

I am using an iPad Pro. Recently the screen will become unresponsive. I will be surfing and all of a sudden the screen will not be moved by finger or by stylus. After a few seconds the screen returns to normal, but usually returns to the unresponsive state. I have tried to clean the screen and rebooted numerous times to no avail. I do have screen saver, not glass, just a thin membrane. Do the screen savers wear out? Any suggestions?

Rexedgar said:

I am using an iPad Pro. Recently the screen will become unresponsive. I will be surfing and all of a sudden the screen will not be moved by finger or by stylus. After a few seconds the screen returns to normal, but usually returns to the unresponsive state. I have tried to clean the screen and rebooted numerous times to no avail. I do have screen saver, not glass, just a thin membrane. Do the screen savers wear out? Any suggestions?

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I had an Ipad 2, IIRC, older version, acting up and we had to do a hard reset. That cleared the issues but I cannot recall if we have to redo all info,accounts and such. I think we did but...............

added 2 links

https://www.imobie.com/support/fix-unresponsive-ipad-pro.htm

https://www.ifixit.com/Answers/View...touchscreen+is+unresponsive+from+time+to+time

Rexedgar said:

I am using an iPad Pro. Recently the screen will become unresponsive. I will be surfing and all of a sudden the screen will not be moved by finger or by stylus. After a few seconds the screen returns to normal, but usually returns to the unresponsive state. I have tried to clean the screen and rebooted numerous times to no avail. I do have screen saver, not glass, just a thin membrane. Do the screen savers wear out? Any suggestions?

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I am not a computer geek, but it sounds like something is requisitioning all your memory for another use. Probably spam.

JANFU said:

I had an Ipad 2, IIRC, older version, acting up and we had to do a hard reset. That cleared the issues but I cannot recall if we have to redo all info,accounts and such. I think we did but...............

Click to expand...

Hard reset is the home button and power button dual push?

Rexedgar said:

Hard reset is the home button and power button dual push?

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Yes, IIRC and I added 2 links for you to read over.

Rexedgar said:

Hard reset is the home button and power button dual push?

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Yep.

Worst case you need it hooked up to a laptop with itunes onboard to do a full reset and reinstall. Had one (ipad 2 I think) the other, where for some reason there was a black something on the screen. When you tilted the iPad you could see briefly the image behind. Hard reset did nothing, but a full reinstall made it work again.

Just pray you had icloud set up and there was room.. else you could loose everything.

Thanks for the replies......

PeteEU said:

Yep.

Worst case you need it hooked up to a laptop with itunes onboard to do a full reset and reinstall. Had one (ipad 2 I think) the other, where for some reason there was a black something on the screen. When you tilted the iPad you could see briefly the image behind. Hard reset did nothing, but a full reinstall made it work again.

Just pray you had icloud set up and there was room.. else you could loose everything.

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Sounds to me like this is an intermittent thing so he should be able to do a backup with full re-install with relative ease.

btw, depending on situation you don't NEED iTunes to do a full reset or reinstall. That is mainly used for when the device does not have enough memory available to essentially get the process going. It is also used when you do not have enough cloud space to make a backup for the things you wish to keep. If however you have plenty of cloud space and physical memory space on the device itself you do not need iTunes and can simply do it over any internet connection.

Rexedgar: The actual worst case scenario is if a full re-install does not work. In that case you're going to have to take the device to an apple approved repair store to get it fixed as its more than likely hardware related. Unless of course your warranty has expired in which case you don't HAVE to take it to an approved apple repair store as there are people out there that are able to do the repairs but aren't approved by them....although I would advise you to do so anyways because more often than not those types of people were not trained on apple products but just have general training that can get them by...but they're not experts. So be warned...its best to simply take it to an Apple approved repair store. If you call Apples support line they can direct you to the nearest repair store if you don't know of one.

I did the major reset and reset all information in the “general’ menu, so far so good. I’ll keep you updated. Thanks, Kal.

Update: After multiple 'soft' resets, (Home Button and Power Button) and one desktop reset things seemed improved but only marginally. Apple has agreed to take a look...

Rexedgar said:

Update: After multiple 'soft' resets, (Home Button and Power Button) and one desktop reset things seemed improved but only marginally. Apple has agreed to take a look...

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Bet they come back and say..... water damage, buy a new one.

PeteEU said:

Bet they come back and say..... water damage, buy a new one.

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This one's been babied!