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Ransomwear?

H

Hawkeye10

Buttermilk Man
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Running Windows 10, Chrome, service though comcast and using the Norton Suite they provide which seems to be up to date and running.

Keep getting someone hijacking my Chrome tab, either with a "your computer is compromised, call us now for instructions!" or a Comcast survey . I then restart. Has been happening more lately. Does anyone know how to stop this?

Thank You.
 
Hawkeye10 said:
Running Windows 10, Chrome, service though comcast and using the Norton Suite they provide which seems to be up to date and running.

Keep getting someone hijacking my Chrome tab, either with a "your computer is compromised, call us now for instructions!" or a Comcast survey . I then restart. Has been happening more lately. Does anyone know how to stop this?

Thank You.
Click to expand...

It is malware and you need to install some good software to block and delete them. NEVER click on any such messages or anything connected to it, close the window and disconnect from the internet then reconnect, by clicking on anything you are often allowing a download to take place.
 
Casper said:
It is malware and you need to install some good software to block and delete them. NEVER click on any such messages or anything connected to it, close the window and disconnect from the internet then reconnect, by clicking on anything you are often allowing a download to take place.
Click to expand...

Ya, I am smart enough to not click, but Norton does not stop it. Now what?
 
Hawkeye10 said:
Running Windows 10, Chrome, service though comcast and using the Norton Suite they provide which seems to be up to date and running.

Keep getting someone hijacking my Chrome tab, either with a "your computer is compromised, call us now for instructions!" or a Comcast survey . I then restart. Has been happening more lately. Does anyone know how to stop this?

Thank You.
Click to expand...

That must be malware of some sort.
 
Your best bet is to uninstall Norton. Windows 10 has a built in security suite that's pretty solid.

https://support.microsoft.com/en-us/help/17464/windows-defender-help-protect-computer

Note that the page in the link says Defender turns off if another security program is present so only Norton is running on your machine and it's not particularly good security software. When you uninstall that Defender should kick in and keep you nice and clean.
 
Google "windows 10 clear all cache and cookies". That might help.

Also, on some Web pages and popups, you can right click and view embedded information that may be helpful.
 
Last edited:
Lutherf said:
Your best bet is to uninstall Norton. Windows 10 has a built in security suite that's pretty solid.

https://support.microsoft.com/en-us/help/17464/windows-defender-help-protect-computer

Note that the page in the link says Defender turns off if another security program is present so only Norton is running on your machine and it's not particularly good security software. When you uninstall that Defender should kick in and keep you nice and clean.
Click to expand...

WOW, interesting.

Can anyone confirm this?
 
Hawkeye10 said:
Running Windows 10, Chrome, service though comcast and using the Norton Suite they provide which seems to be up to date and running.

Keep getting someone hijacking my Chrome tab, either with a "your computer is compromised, call us now for instructions!" or a Comcast survey . I then restart. Has been happening more lately. Does anyone know how to stop this?

Thank You.
Click to expand...

In addition to some of the other suggestions, I have the following:

1. Don't just rely on Norton to passively catch crap. Periodically run a complete, in-depth (sometimes called "boot") scan. I suggest you do that ASAP.

2. Get into your browser settings and look for plug-ins. These things can do nasty stuff to your browser. I don't use Chrome, so I don't know the exact place in the settings to find them, but a search will give you instructions, I'm sure.
 
Hawkeye10 said:
Running Windows 10, Chrome, service though comcast and using the Norton Suite they provide which seems to be up to date and running.

Keep getting someone hijacking my Chrome tab, either with a "your computer is compromised, call us now for instructions!" or a Comcast survey . I then restart. Has been happening more lately. Does anyone know how to stop this?

Thank You.
Click to expand...

You should be able to hit Ctrl Alt and Del to bring up task manager and use that to close google chrome instead of restarting the whole computer. I sometimes get those.With firefox I can just close the tab.While with other browsers you have shut the browser down.
 
Hawkeye10 said:
Running Windows 10, Chrome, service though comcast and using the Norton Suite they provide which seems to be up to date and running.

Keep getting someone hijacking my Chrome tab, either with a "your computer is compromised, call us now for instructions!" or a Comcast survey . I then restart. Has been happening more lately. Does anyone know how to stop this?

Thank You.
Click to expand...

you picked up malware at some point

sucks....I did too at one point and it's a bitch to get rid of you have to through all of your files and programs as it wraps itself and hides itself

I folded and paid to have an expert do it
 
Hawkeye10 said:
WOW, interesting.

Can anyone confirm this?
Click to expand...

Windows defender is good stuff. Use it instead of Norton. It is free, and better.

Also, get Adblock and no script addons for chrome.

Lastly, stop watching porn on your computer.
 
chuckiechan said:
Definitely do Defender. It's pretty much all I use.

And do a scan with:
https://www.malwarebytes.com/mwb-download/

I use the free version.

There is a special uninstaller from Norton you really need to use because it leave crumbs that can cause problems later on.
Click to expand...

Yep. Defender, Malwarebytes and Ccleaner should take care of anything short of opening one of those emails for the Nigerian lottery.
 
Yup on Adblocker

Do a scan with this:
https://www.piriform.com/ccleaner/download

It's a registry cleaner, which is no big deal, BUT it has a simple "copy registry" function so in case you cause yourself problems you can easily reinstall your registry changes. I'd make that copy first for safety sake.

And if you are in an "iffy" site, use "stealth mode" or what ever Chrome calls Anonymous, because were ever you are going you are in danger of getting the real thing. You will still have to restart, but it prevents writing to your computer. I use it in sites like 4chan, etc., or ones that spam the crap out of you.
 
Some are swearing by MS's Windows Defender. When it first came out, it was weak and easily compromised by malware. I haven't trusted it since, but your mileage may vary.

I use Avast free (yearly license key registration), and it does protect the browser from drive by downloads (hidden and automatically triggered web page download links), as well as email if you are using an email client program, and also any files coming in on removable media. It updates signatures about every 3 hours, so not much escapes it. It used to get PC Mag editors choice award, but hasn't the last few times.

I have also used MalWareBytes free, which does essentially a boot time type scan of the hard disk, and finds just about everything.

Speaking of which, the PC Mag editor's choice is probably a good place to get recommendations of anti-virus protection. I've kinda settled on Avast.

Once these bastards have wormed their way into your system it's very difficult to nearly impossible to purge them. There always seems the littlest of remnants left over, which then downloads new copies of the purged stuff and re-infects your machine.
 
Hawkeye10 said:
Running Windows 10, Chrome, service though comcast and using the Norton Suite they provide which seems to be up to date and running.

Keep getting someone hijacking my Chrome tab, either with a "your computer is compromised, call us now for instructions!" or a Comcast survey . I then restart. Has been happening more lately. Does anyone know how to stop this?

Thank You.
Click to expand...

scrub your browsing history , temp files and cookies for starters.
Mostly though you usually only get that stuff when you go to web pages of questionable content. Not accusing, sometimes you can click on something on accident. you have to be cautious.
 
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