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An automatic renewal nightmare - So long Norton

F

fmw

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Some years ago I set up Norton anti virus to protect our computers. As it turns out, the person who pays our bills ordered up a new subscription each year because it was cheaper than renewing the subscription. These subscriptions default to automatic renewal. When you buy a subscription you are buying it for an infinite amount of time unless you take steps to stop the automatic renewal. Last year we moved to a different anti virus. You guessed it. All those old subscriptions kept renewing. I don't look at the credit card statements very often and I don't really study them. I did today and discovered this problem. I contacted Norton. They were willing to shut off the renewals but were not willing to refund me over $500 for subscriptions I never used. They certainly don't support their business model in any way that gets my approval.

Just a heads up. Pay attention to these guys and others like them. It can become expensive.
 
poor business practices caused this
and no, it was not norton's
 
fmw said:
Some years ago I set up Norton anti virus to protect our computers. As it turns out, the person who pays our bills ordered up a new subscription each year because it was cheaper than renewing the subscription. These subscriptions default to automatic renewal. When you buy a subscription you are buying it for an infinite amount of time unless you take steps to stop the automatic renewal. Last year we moved to a different anti virus. You guessed it. All those old subscriptions kept renewing. I don't look at the credit card statements very often and I don't really study them. I did today and discovered this problem. I contacted Norton. They were willing to shut off the renewals but were not willing to refund me over $500 for subscriptions I never used. They certainly don't support their business model in any way that gets my approval.

Just a heads up. Pay attention to these guys and others like them. It can become expensive.
Click to expand...



Be thankful the two anti-vvirus apps didn't run simultaneously as Norton often does. Both fail and you get every ****ty, little annoying malware through to the drive destroying ****.

Also, I think you also made a good case for all mall businesses to have an accountant do a low level audit every few months, you would have caught that.
 
justabubba said:
poor business practices caused this
and no, it was not norton's
Click to expand...

I take responsibility for the problem but Norton takes it for refusing to refund money that bought a service that wasn't used.
 
fmw said:
I take responsibility for the problem but Norton takes it for refusing to refund money that bought a service that wasn't used.
Click to expand...

yea, that life insurance i have been buying all these years
have never used it
and now the insurance companies refuse to refund the premiums i paid
 
justabubba said:
yea, that life insurance i have been buying all these years
have never used it
and now the insurance companies refuse to refund the premiums i paid
Click to expand...

You have been using it.
 
I got rid of Norton years ago and wouldn't give you a dime for the program. It's too bad about the auto-renewal loss you took. You'd think a program that claims to be monitoring and protecting your computer would know when you're not using it.

There are many good and free programs out there. Ones that are better than Norton, by a long shot.
 
I have a card manager app on my phone that notifies me every time my card is charged. I've found subscriptions I didn't want and was therefore able to cancel them right away.
 
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