Hotel noise policies

Noisy neighbors at the hotel last night. Drunk college bros I expect. I had to call the desk five times between 11pm and 3am. First time, front desk calls their room. They don’t answer. Front desk just gives up or something. Second time, they knock on the door. No answer. Dude ****in leaves. Third time they finally get to talk to the noisy assholes to tell them to keep it down. Little later the music starts.

They never kick the people out. I’m told that’s their policy. Is this normal??? I’ve seen hotels toss people out on the second noise complaint.


It could have been a major problem, I was on standby at 6am. If a flight had popped up in the first few hours I would have had to reject it, costing thousands of dollars and a delayed or canceled flight.

People suck.

/rant

Sadly spineless managers and corporate policy makers with the customer is always right attitude are everywhere.

It depends on the hotel, I personally have ALOT and I mean ALOT of experience in this department.

I've got quite a number of evictions under my belt for a whole host of offences including noise complaints.

I probably would have evicted in this case after so many calls and I wouldn't have taken a no answer on the phone and at the door very lightly, that would have sped up my decision to evict.

So with that in mind, if the night guy just doesn't care, yeah sorry Deuce that's gonna be the dealio, hotels are under no obligation to evict but if they do not act, I think you've got every right to demand compensation.

I don't like people that ask for compensation in the case that they didn't let us know about it, come down in the morning and rip us a new one, but if we were aware and especially thrice called and didn't put a stop to it... Yeah that's gonna be on the hotel to an extent.

Next time tell the desk during the 2nd call that your next call is to the police.

Carjosse said:

Sadly spineless managers and corporate policy makers with the customer is always right attitude are everywhere.

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I wouldn't say that, a lot of places have a quiet policy and WILL kick your ass out if you go too mental because for them they're potentially gonna have to compensate all the rooms around those people and maybe even others on that floor if things are spilling out into the hallway which does happen.

It's been awhile, but my experience for simple multiple noise complaints from within the offending room, is the hotel/motel will usually not evict but will offer you a quieter room elsewhere in the facility.

If the cops get involved, or the party is outrageous or spilling-out into the hallways, they will evict after further subsequent noise complaints.

Also, the best results are when multiple rooms are complaining.

Chomsky said:

but will offer you a quieter room elsewhere in the facility.

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Yeah that's one thing I've seen done but a very, very tough sell at 1am for those complaining.