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Agreed, that is why paying gratuities in advance is a mistake. If you have issues, you can go to the service desk and have them adjusted and they should reduce them.
I did. Twice while on board, and then went all the way to corporate to complain 3 different times.
They offered me 10% off my next cruise with them. 10%. That didn't even cover the prepaid gratuities and the soda rider.