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Doctor tells patient he doesn't have long to live through hospital robot's video screen
That really is a rather personal discussion handled in a rather impersonal way.
Over the robot's video screen, Wilharm says she and her grandfather learned that Quintana's lungs were failing and he did not have long to live.
"You might not make it home," the doctor said on the screen.
Wilharm says that heartbreaking news hurt even more, delivered through a machine.
"Devastated. I was going to lose my grandfather. We knew that this was coming and that he was very sick. But I don't think somebody should get the news delivered that way. It should have been a human being come in," Wilharm said.
That really is a rather personal discussion handled in a rather impersonal way.