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An inside look at a top hospital’s struggle to cut costs

Greenbeard

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STAT has an interesting in-depth look this week at one leading academic medical center's cost-cutting efforts.

Not even the mattress pads were spared: An inside look at a top hospital’s struggle to cut costs
By far the biggest challenge was what to do about the payroll. It wasn’t possible to take out $50 million in costs in less than a year without shedding hundreds of high-paid employees.

The hospital brought in consultants who examined every department to set appropriate staffing levels. They found people in management who had just one direct report and highly trained employees who were performing routine tasks.

The review led Nabel, the hospital president, to announce in April a voluntary retirement buyout for 1,258 employees in the Brigham Health system who are at least 60 years old.

Two-thirds of eligible employees held non-nursing jobs; they included administrative staff and technicians in radiology and pathology. But the leadership had a special interest in how nurses would respond. Unlike some of the administrative positions, the vast majority of nurses — especially those who worked at the bedside —*would have to be replaced.

Still, with 410 nurses eligible for the buyout, the potential reduction in labor costs was enormous. The nurses get annual raises of 5 percent for the first 19 years of service, in addition to whatever raises the union achieves in negotiations. The result is that many veteran nurses make as much as $180,000 a year, the Brigham said.

The hospital figured new nurses could be hired for far less — about $80,000.

The key incentive was a full year’s base salary paid to the employee’s retirement plan account. Medical benefits were included for those below age 65 who weren’t eligible for Medicare. Employees were given 45 days to respond.
In the end, the buyout was a success — 816 Brigham Health employees, or a surprising 65 percent, accepted the package, including 232 nurses. About 250 nurses have been hired to replace them, while another 141 nurses are being hired into newly created positions. The Brigham said this shows the hospital’s commitment to maintaining quality patient care while reducing costs. About 450 non-nursing jobs were also filled at much lower salaries.

Layoffs weren’t completely avoided: 31 staffers were let go because of changes in job functions.
 
STAT has an interesting in-depth look this week at one leading academic medical center's cost-cutting efforts.

Not even the mattress pads were spared: An inside look at a top hospital’s struggle to cut costs

If they did not change the policy of giving a minimum of 5% annual pay raises to everyone then this a very temporary "fix" since labor costs will at least double in 15 years. Having each of those new $80K (30 year old?) nurses making at least $160K (as 45 year olds) who will then be making at least $320K (as they near retirement as 60 year olds) is right back where they started from.
 
If they did not change the policy of giving a minimum of 5% annual pay raises to everyone then this a very temporary "fix" since labor costs will at least double in 15 years. Having each of those new $80K (30 year old?) nurses making at least $160K (as 45 year olds) who will then be making at least $320K (as they near retirement as 60 year olds) is right back where they started from.

It's not quite as simple as changing a policy. From just last year:

Brigham, nurses laud agreement that averts strike

Brigham and Women’s Hospital and the union representing 3,300 of its nurses said they reached tentative agreement on a new contract, averting what would have been the largest nurses strike in state history.
Brigham nurses will receive 5 percent annual raises for their first 18 years on the job. The new agreement gives a 2.5 percent increase to nurses at the top of the pay scale. It also includes a 2 percent raise for all nurses over three years.

The tentative agreement must be approved by union members. A vote has not been scheduled.

The deal came after 23 negotiating sessions. Their contract talks began last September. Their relationship grew more acrimonious in recent weeks, leading the union to authorize a 24-hour strike. Union officials accused Brigham and its parent company, Partners HealthCare, of corporate greed and failing to respect nurses.
Brigham had been preparing for a strike for several days. It canceled appointments and procedures, and transferred patients to other hospitals, trying to reduce operations to 60 percent of normal. This disrupted care for hundreds of patients, including several premature babies who need intensive care and were moved to other hospitals.

The 793-bed hospital had just 426 patients on Saturday, down from 570 patients the day before.
 
If they did not change the policy of giving a minimum of 5% annual pay raises to everyone then this a very temporary "fix" since labor costs will at least double in 15 years. Having each of those new $80K (30 year old?) nurses making at least $160K (as 45 year olds) who will then be making at least $320K (as they near retirement as 60 year olds) is right back where they started from.

If they are talking about RN's it is just a 4 year program at most universities, so 22 year olds could become the nurse's making $80 000. I had no idea they were making $180 000 per year in some hospitals
 
If they are talking about RN's it is just a 4 year program at most universities, so 22 year olds could become the nurse's making $80 000. I had no idea they were making $180 000 per year in some hospitals

Look for the union label.
 
One the one hand swapping out a highly experienced person for a lightly experienced is not a one for one trade, I dont like these people pretending that it is.

On the other hand Americans tend to do things poorly now, this problem of long in the tooth employees making themselves a cushy light work high paying job is a real problem I think, organizations are not run well enough to short circuit theses schemes, so programs to offload older workers have some merit.

I am conflicted.
 
It's not quite as simple as changing a policy. From just last year:

Brigham, nurses laud agreement that averts strike

Brigham and Women’s Hospital and the union representing 3,300 of its nurses said they reached tentative agreement on a new contract, averting what would have been the largest nurses strike in state history.

If unsustainable policy was what it took to "avert" the strike, then management had a responsibility to let it result in strike if necessary. The strike threat should not reward unions with unsustainable compensation policy.

The deal came after 23 negotiating sessions.

That is equally insane. There is no way there should be that sort of protracted negotiation session. What the hell is wrong with our health care system that unions are allowed to wreak this sort coercive aggression over the health of patients? Unions don't belong anywhere near this sector of our economy.

Union officials accused Brigham and its parent company, Partners HealthCare, of corporate greed and failing to respect nurses.

That's hilarious that with this compensation structure they are accusing the company of greed. These unions need to be eliminated.
 
Yep, those unions are helping everyone - a guaranteed 100% minimum increase in labor costs in 15 years.

Yep. Which translates to better pay and a better economy for the rest of the community.
 
Yep. Which translates to better pay and a better economy for the rest of the community.

There is actually an economic theory that says that as productivity reduces the costs of producing most goods and services like consumer electronics, food production, clothing and so on, the costs of services that depend upon large amounts of labor like healthcare and education would go up proportionately - otherwise you would have economic deflation.

The problem for the government is that it doesn't buy much in the way of clothing or consumer electronics, but it buys a lot of healthcare and education.

On a side note, what do you think about healthcare systems like Kaiser Permanente where everyone is salaried rather than fee-for-service?
 
There is actually an economic theory that says that as productivity reduces the costs of producing most goods and services like consumer electronics, food production, clothing and so on, the costs of services that depend upon large amounts of labor like healthcare and education would go up proportionately - otherwise you would have economic deflation.

The problem for the government is that it doesn't buy much in the way of clothing or consumer electronics, but it buys a lot of healthcare and education.

On a side note, what do you think about healthcare systems like Kaiser Permanente where everyone is salaried rather than fee-for-service?


To answer your question on Kaiser Permanente.

Its still fee for service. the only difference is that now Kaiser gets the money instead of the physicians.

There really is no way to get away from fee for service. Oh there are all schemes like DRG's .. Prospective payment systems, and bundled payments. but the reality is that in some fashion it still boils down to getting paid to provide a service. It all boils down to utilization.. and eventually it boils down to costs (utilization) which sets what we get paid.

So.. whether the way to make more money is to provide more utilization of services (more labs etc).. or make more money by increasing your costs (and thus reimbursement) through more buildings and equipment and thus getting more reimbursement when you see patients.. utilization is always factor.

Now.. on to Kaiser Permanente and hiring physicians.

In the big picture.. it ends up costing people more. The reason that places like Kaiser can hire physicians is because physician per patient reimbursement has declined and keeps declining. While billing costs etc keep rising.

To some degree.. especially with specialists.. more independent offices increase costs because of inefficiency.

So Kaiser does gain in efficiency when they hire a bunch of docs.. many docs working under one building. with one billing office etc.. means more efficiency and they can pass that savings on to the insurance company and accept a lower reimbursement per procedure rate.

BUT.... also now Kaiser owns the referral source. So utilization can go up. Now Kaiser is paying these docs and monitoring their productivity. So they see more patients than before.. and because they spend less time.. they are more apt to order more tests.. Not to mention Kaiser is assessing their productivity.. how many labs per patient they order, how many therapy visists. x rays, MRI.. prescriptions... and all those orders/referrals are for things in house with Kaiser.

So Kaiser makes its money on the back end with more tests ordered. more MRI's, X rays etc.
 
To answer your question on Kaiser Permanente.

Its still fee for service. the only difference is that now Kaiser gets the money instead of the physicians.

There really is no way to get away from fee for service. Oh there are all schemes like DRG's .. Prospective payment systems, and bundled payments. but the reality is that in some fashion it still boils down to getting paid to provide a service. It all boils down to utilization.. and eventually it boils down to costs (utilization) which sets what we get paid.

So.. whether the way to make more money is to provide more utilization of services (more labs etc).. or make more money by increasing your costs (and thus reimbursement) through more buildings and equipment and thus getting more reimbursement when you see patients.. utilization is always factor.

Now.. on to Kaiser Permanente and hiring physicians.

In the big picture.. it ends up costing people more. The reason that places like Kaiser can hire physicians is because physician per patient reimbursement has declined and keeps declining. While billing costs etc keep rising.

To some degree.. especially with specialists.. more independent offices increase costs because of inefficiency.

So Kaiser does gain in efficiency when they hire a bunch of docs.. many docs working under one building. with one billing office etc.. means more efficiency and they can pass that savings on to the insurance company and accept a lower reimbursement per procedure rate.

BUT.... also now Kaiser owns the referral source. So utilization can go up. Now Kaiser is paying these docs and monitoring their productivity. So they see more patients than before.. and because they spend less time.. they are more apt to order more tests.. Not to mention Kaiser is assessing their productivity.. how many labs per patient they order, how many therapy visists. x rays, MRI.. prescriptions... and all those orders/referrals are for things in house with Kaiser.

So Kaiser makes its money on the back end with more tests ordered. more MRI's, X rays etc.

Since Kaiser is the insurer as well though, don't that have an incentive to reduce costs that way?
 
Since Kaiser is the insurer as well though, don't that have an incentive to reduce costs that way?

Well.. I am not intimately familiar with the relationship that the insurance part of Kaiser has with their provider side. I would bet that its not very close. I would bet that on the providers side.. the providers, the administration, the nurses, the billing staff etc.. all want to make more money.. and that means that they have to generate revenue. They have to bring in more money to justify their salaries and a higher salary.

On the insurance side.. they want to make money as well. They want to justify their existence.. and so they want to reduce costs as much as they think is possible.

So the end result is likely that the insurance company reduces the amount per procedure that's reimbursed. And it probably puts barriers to care.. such as referrals, having PT before back surgery or injection.. etc. It may even put limits on care.. only such much therapy.. only so many injections for the back.. and paperwork, paperwork, paperwork.

This is what the insurance company knows how to do to reduce costs. its what they know.. its what they are taught.. its their culture.

On the providers side.. they generate more referrals within the system. The reason is two fold. Number one.. its how to make up for less money per procedure.. with more procedures.. and its difficult for the insurance companies.. who are NOT providers to control this. How do they know that an MRI is not indicated.. or an x ray. Its something that they don't know about, because they aren't reviewing those patients charts and they would not have knowledge about the decisions making anyway.

Number two. Because of less reimbursement per patient, The providers are having to see more patients and that means generally less time spent per patient.. and so.. even to keep those patients happy, since they can't spend time with them... they can keep them happy by ordering a battery of tests, labs and prescribing medication. This makes patient satisfaction go up.
 
The plot thickens for this particular hospital. Whereas earlier in the year the governor's price regulation proposal that would've hit Brigham and Women's went nowhere (GOP Governor Proposes to Regulate Health Care Prices), the state Senate is now getting into the act.

Heads of largest hospitals question state Senate health plan
Leaders of the state’s two largest hospitals made a rare appearance Monday on Beacon Hill to warn state senators against approving any policies that would slash their revenues in order to rein in health care spending.

Massachusetts Senate leaders, as part of a sweeping bill designed to improve the state’s health care system and control costs, are seeking to control spending by hospitals. Their plan, unveiled last week, would allow for higher insurance reimbursements for the state’s least expensive hospitals, while potentially fining the hospitals where spending is highest.

But the chiefs of Massachusetts General Hospital and Brigham and Women’s Hospital asked lawmakers to reject any measure that would punish the two academic medical centers, which are hubs for research and major employers in Boston.
The Senate bill tries to address the longstanding issue of price variation — insurance companies paying some hospitals far more than others for providing the same services — and by doing so has reopened a rift in the Massachusetts hospital industry.

Hospitals already face pressure to control costs. In Massachusetts, they’re required to keep annual increases in spending to 3.6 percent. The Brigham recently launched a cost-cutting plan that includes buyouts for hundreds of employees.
A challenge for legislators trying to prop up struggling community hospitals — often major employers in their cities — is how to raise their payments from insurers without driving overall health care spending higher. The senators’ solution was to set a target for spending across the hospital industry. If the industry crosses that threshold, the hospitals with the highest spending would be fined.

Fascinating market.
 
If they did not change the policy of giving a minimum of 5% annual pay raises to everyone then this a very temporary "fix" since labor costs will at least double in 15 years. Having each of those new $80K (30 year old?) nurses making at least $160K (as 45 year olds) who will then be making at least $320K (as they near retirement as 60 year olds) is right back where they started from.

To be fair...the job is tough. The hours suck. And they spend a lot on their education. And I think that is a key factor here. Cost of education has driven up wages in these areas because we can't afford the educators at the college level. I know that seems silly, but the number one expense is payroll. Makes me actually want to study this.
 
To be fair...the job is tough. The hours suck. And they spend a lot on their education. And I think that is a key factor here. Cost of education has driven up wages in these areas because we can't afford the educators at the college level. I know that seems silly, but the number one expense is payroll. Makes me actually want to study this.

I don't understand why we can't afford educators at the college level. If we had single payer health care, then private institutions of secondary education might pay more, making the job more appealing. It would be more efficient, and more ethical than billing patients more to prop up a doctor's salary.

You know, some say that a college degree is what the high school diploma used to be. I guess if higher education was funded by taxpayers, then taxpayers wouldn't have to worry about young doctors complaining that they couldn't possibly afford to pay off their student loans. Payroll isn't just a talking point for greedy administrators. I understand it's a necessity to pay employees. But an annual 5% raise for changing bedpans or dealing with the mentally ill? Let's face it, there's a difference between throwing money at a very challenging (or disgusting) problem and finding an actual, scientifically verifiable solution.

The reason we're throwing money at it is because healthcare has become a commodity of the rich. Hospitals are struggling to keep up with the bull****, but that's just my opinion. Maybe you should study healthcare and come up with a way to fix corporate greed.
 
I don't understand why we can't afford educators at the college level. If we had single payer health care, then private institutions of secondary education might pay more, making the job more appealing. It would be more efficient, and more ethical than billing patients more to prop up a doctor's salary.

You know, some say that a college degree is what the high school diploma used to be. I guess if higher education was funded by taxpayers, then taxpayers wouldn't have to worry about young doctors complaining that they couldn't possibly afford to pay off their student loans. Payroll isn't just a talking point for greedy administrators. I understand it's a necessity to pay employees. But an annual 5% raise for changing bedpans or dealing with the mentally ill? Let's face it, there's a difference between throwing money at a very challenging (or disgusting) problem and finding an actual, scientifically verifiable solution.

The reason we're throwing money at it is because healthcare has become a commodity of the rich. Hospitals are struggling to keep up with the bull****, but that's just my opinion. Maybe you should study healthcare and come up with a way to fix corporate greed.

just to point out.. that single payer healthcare schemes are generally designed to pay providers even less. Which would increase the problems of getting providers into the field. \

And some people don't understand the importance of education in even simple tasks in healthcare.

But an annual 5% raise for changing bedpans

Question.. do you think its important that the provider that's changing your bedpan.. has the education to know that there is blood in your feces which might mean you have a gastro intestinal bleed from medication? And what medication might be causing the trouble.. so they can inform the doctor.

Might it be important for that person changing the bedpan to be able to recognize that there is blood in your urine or that it has a strong ammonia smell indicative of an infection?
 
If they are talking about RN's it is just a 4 year program at most universities, so 22 year olds could become the nurse's making $80 000. I had no idea they were making $180 000 per year in some hospitals

My BIL is one of the top ER nurses in the country (used to travel to various hospitals and do training and was once the head ER nurse at Stanford Med.). He had a pretty serious health issue that came up and he's no longer able to keep up that pace. When he was at his peak, he was making well over $300K a year. He had to take a pay cut and is now only making about $80/hr.
 
just to point out.. that single payer healthcare schemes are generally designed to pay providers even less. Which would increase the problems of getting providers into the field. \

And some people don't understand the importance of education in even simple tasks in healthcare.



Question.. do you think its important that the provider that's changing your bedpan.. has the education to know that there is blood in your feces which might mean you have a gastro intestinal bleed from medication? And what medication might be causing the trouble.. so they can inform the doctor.

Might it be important for that person changing the bedpan to be able to recognize that there is blood in your urine or that it has a strong ammonia smell indicative of an infection?

I don't expect a diagnosis from a LNA or a CNA, but I would expect someone working in that field to know understand that blood in urine or feces is indicative of a severe problem. It could be an infection, or it could be a problem with medication. Regardless of what the diagnosis actually is, internal bleeding is a sign of dysfunction, because fully healthy people do not bleed.

Entry level healthcare professionals don't need to be paid extra for extra knowledge beyond what is required to train them for that position. If the hospital is not utilizing its employees efficiently, that's as much a financial sin as paying the CEO hundreds of times as much as an LNA or CNA. The CEO will never do the labor of a hundred workers. It's not particularly useful to lure people to employment with the promise of extra pay, if that extra pay cannot generate utility beyond the basic requirements of the position in the employee.

Excessive pay is not good at all. But excess is not really an issue for people making 40k annually. After all, it's better to be making 40k than to be unemployed.
 
I don't expect a diagnosis from a LNA or a CNA, but I would expect someone working in that field to know understand that blood in urine or feces is indicative of a severe problem. It could be an infection, or it could be a problem with medication. Regardless of what the diagnosis actually is, internal bleeding is a sign of dysfunction, because fully healthy people do not bleed.

Entry level healthcare professionals don't need to be paid extra for extra knowledge beyond what is required to train them for that position. If the hospital is not utilizing its employees efficiently, that's as much a financial sin as paying the CEO hundreds of times as much as an LNA or CNA. The CEO will never do the labor of a hundred workers. It's not particularly useful to lure people to employment with the promise of extra pay, if that extra pay cannot generate utility beyond the basic requirements of the position in the employee.

Excessive pay is not good at all. But excess is not really an issue for people making 40k annually. After all, it's better to be making 40k than to be unemployed.

Yeah.. not sure what the heck you are saying. My point still stands.
 
Yeah.. not sure what the heck you are saying. My point still stands.

I'm saying that the reason for hospitals being expensive is that they are not lean organizations. Administrators are overpaid.

If you look at the productivity of hospital employees in terms of their labor, for example, administrators would have a relatively low productivity/wage ratio compared to an entry level employee working 50 hours per week. I won't bother supporting my claim with any data, because I have no idea where there is a study which compares two different types of labor on the same terms.

Administrators should take a pay cut, and if any of them don't do their job properly, then they can hit the bricks.
 
I'm saying that the reason for hospitals being expensive is that they are not lean organizations. Administrators are overpaid.

If you look at the productivity of hospital employees in terms of their labor, for example, administrators would have a relatively low productivity/wage ratio compared to an entry level employee working 50 hours per week. I won't bother supporting my claim with any data, because I have no idea where there is a study which compares two different types of labor on the same terms.

Administrators should take a pay cut, and if any of them don't do their job properly, then they can hit the bricks.

Oh man!!! You should seeee how they work nurses to the grouuund!
 
it is sufficient that a CNA that changes the bedpan to only recognize abnormal stool and be responsible to report it.
 
SURE, cut the corporate costs by forcing an aged work force to leave, bring in younger, less experienced staff, thereby offering the savings to the corporation & share holders ............. BUT see where that takes patient care ................... good luck ....................
 
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