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Amazon Echo secretly recorded a family's conversation and sent it to a random person

truthatallcost

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The Amazon Echo device in your room could be secretly recording your conversation — and in some cases, could send it to a random person, according to a report from local Seattle TV network KIRO7.

That's what happened to a family in Portland, who had their conversation at home recorded and sent to a random person on their contact list.

When contacted by the family, Amazon said it takes privacy "very seriously," but downplayed the incident as an "extremely rare occurrence."

In a statement to CNBC, Amazon blamed Alexa misinterpreting background conversation as a set of commands to send a message to a contact.

The incident raises privacy concerns of voice-assistant devices, like the Echo, as they gain more popularity.

https://www.cnbc.com/2018/05/24/amazon-echo-recorded-conversation-sent-to-random-person-report.html


This story reminds me of Amazon's past history of 'glitches' and 'extremely rare' occurrences involving their home spying devices:

Update 03/10/17: An Amazon representative told us “this was a technical glitch” and it has since been fixed. Now if you ask Alexa if she works for the CIA, the AI responds with “No, I work for Amazon.”

Is Amazon Echo Alexa Connected to CIA?
 
Maybe I'm an old fogey, but I do have to say I'd prefer the government spy on me than Amazon, so I don't find Alexa's current answer reassuring.
 
This is an easy one to understand. You can set your Alexa to send a text when you dictate the message to it. It wouldn’t take too many points of failure to accidently perform one of its normal functions. Maybe it will be the more modern version of butt dialing. ;)
 
Why would I knowingly desire a listening device in my home, that sends my voice & data to some megacorp's servers?

Better you guys, than me.
 
Maybe I'm an old fogey, but I do have to say I'd prefer the government spy on me than Amazon, so I don't find Alexa's current answer reassuring.

I accept the answer that it was a mistaken command to send the conversation. That is one reason why I would never buy such a device. To blame Amazon for such a thing is as irresponsible as having one in my view.
 
This is an easy one to understand. You can set your Alexa to send a text when you dictate the message to it. It wouldn’t take too many points of failure to accidently perform one of its normal functions. Maybe it will be the more modern version of butt dialing. ;)

I think you firmly struck the nail with the hammer on your example.
 
I accept the answer that it was a mistaken command to send the conversation. That is one reason why I would never buy such a device. To blame Amazon for such a thing is as irresponsible as having one in my view.

I mean the bit where Alexa's answer to "Do you work for the CIA?" is now "No, I work for Amazon."

That's not the correct answer from Amazon, if they want me to participate.

I won't say I'd never have something like this, but if I do it'll know who it works for.
 
I want someone to tell me what the appeal is of being able to talk to AI for stupid home chores which have relied on knobs, switches or typed computer commands...forever, for as long as knobs, switches and computers have existed.
Why is VERBALLY instructing a home computing device BETTER?
And, is it really THAT MUCH better?

It's a stupid gimmick. And even once it is perfected, it will STILL be a stupid gimmick.
 
What do you think the NSA is going to do with this device? lol

I would NOT have one of these in my home. The smart phones are bad enough.
 
What do you think the NSA is going to do with this device? lol

I would NOT have one of these in my home. The smart phones are bad enough.

Agreed. Can you imagine those millions of cameras and microphones available to hack?
 
As for intentional spying by such devices, I would worry about the ones "made in China." They have been conducting a slow put effective economic warfare on us for some time now. Spying on us when they undermine our economy in so many ways, would not be a surprise.
 
This story reminds me of Amazon's past history of 'glitches' and 'extremely rare' occurrences involving their home spying devices:

Update 03/10/17: An Amazon representative told us “this was a technical glitch” and it has since been fixed. Now if you ask Alexa if she works for the CIA, the AI responds with “No, I work for Amazon.”

Is Amazon Echo Alexa Connected to CIA?

And this is why I don't trust Google or even Amazon with my info. Plus I find Smart Speakers kind of useless for me.
 
I want someone to tell me what the appeal is of being able to talk to AI for stupid home chores which have relied on knobs, switches or typed computer commands...forever, for as long as knobs, switches and computers have existed.
Why is VERBALLY instructing a home computing device BETTER?
And, is it really THAT MUCH better?

It's a stupid gimmick. And even once it is perfected, it will STILL be a stupid gimmick.

As a Prime member, I pay $4 per month for the ability to listen instantly to any musical recording I can convey the title, performer, or lyrical snippet of. I have the option to listen on the Echo device in my bedroom
or via the Echo Dot on the dashboard of my car transmitting via bluetooth through the stereo system of my car. I have an internet hot spot in my car that provides unlimited LTE data for $22 per month. If I pull up
to my residence in the dark, a brief command turns on individual indoor or outdoor lights. Another strategically placed Echo Dot on our second floor and two on the first floor provide access to music on demand
played through bluetooth speakers and take the place of hands on light switch controls on both floors, A Wink Hub and inexpensive Osram smart bulbs interact with both Alexa and smartphone apps. If a basement
light is left on, I can use the phone app to view its status from anywhere and turn it off without having to fish for the phone at other times, via Alexa.

I use the alarm and timer features for waking or cooking nearly daily. I frequently ask for outside temp. or weather forecasts. Wikipedia resources, recipes, calories of common food items, are instantly available without
the use of my hands. A running shopping list for local stores or for instant oral Amazon ordering are also options.

I originally became interested in 2016 because a close relation was bedridden often due to a serious medical condition. Alexa offered the option to contact help from a contact list via a simple voice command.

The internal microphone of Echo or Echo Dot is voice activated only via the word Alexa or an alternate word if Alexa is commonly spoken for other reason. If the device is listening, the ring around the rounded top glows an
obvious blue color. I recall that there was a problem with Samsung TVs surreptitiously recording.

My experience is that a simple risks vs benefits inquiry makes the concerns expressed in the posts on this thread preceding mine, mostly unfounded. I have an IPhone 8 only since late last year.
I transitioned from a circa 2010, 4G android smartphone. Recent internet connection challenges with my bedroom Echo device drove me to use Siri for two weeks to monitor outside weather and
for cooking timers and wake up alarms. I realized I am spoiled by the more convenient and more musical, hands free Alexa devices.

I apologize if all that read like an advert., but it is my anecdotal reaction to what I had read in posts in this thread.

I always watch what I text and what I say or am willing to listen to on phone calls. In everyday life I am a quiet, cautious, low profile individual. I don't consider myself an early adapter of tech, but
I am curious and willing to kick the tires of the popular new thing. I did not purchase a flat screen TV until late 2012, but I had a cell phone from the early 90's, home desktop from 1991,
self taught and managed a small office Novell network throughout the 1990's, and subscribed to home internet from early 1995, first registering a domain name in 1998. I leased a plugin hybrid car
from 2013 to 2016.

Trump came on the scene in 2015 and impressed me as a Luddite by the end of that year. He actually has frighteningly few years of age, on me, but he is of a different generation, socially and technologically.

My advice is to be curious, be an informed embracer of popular recent technology, relax, live. I manage what I have described on a very limited budget, less than $40k annually in a household of two. I lived
in Manhattan 20 years ago and I am certainly aware how much further limited income will take you, here in the sunbelt. In Manhattan, though, it is easier to feel more alive and to assume those you encounter
are of reasonable, secular politics and social awareness and empathy. There, the term, "War of northern aggression," was an unfamiliar one.
 
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Why would I knowingly desire a listening device in my home, that sends my voice & data to some megacorp's servers?

Better you guys, than me.

Me too! Don't have one and don't want one, don't even need one.

It seems to me those devices contribute to the illusion that the human is "in charge".
 
As a Prime member, I pay $4 per month for the ability to listen instantly to any musical recording I can convey the title, performer, or lyrical snippet of. [...] I apologize if all that read like an advert., but it is my anecdotal reaction to what I had read in posts in this thread.

Post, you made some great observations, as usual.
The way we're set up here, it will never be dark when we pull up because the front and side lighting is tied to solar, so it's always on from dusk till dawn, same with four or five key light sources inside, all of which are LED and enough to assure adequate light outside and when we get in the house. We leave those key lights on inside from dusk till dawn as well...why not, it's free power...and it's just enough to keep anyone from having to wander around in the dark. It's a disability quality of life choice for wifey, too :)

For everything else, I guess I just think it's a gimmick because the two of us are older and more analog.
I have an affinity for all things that have knobs, dials and switches if for no other reason than I've spent my life and made a living twiddling them, so it's second nature.
Maybe I just enjoy switching stuff on instead of issuing a voice command? (LOL)
Novell Networks? OMG I remember training for that all those years ago!

Funny thing is, as analog as both are, I couldn't wait to get rid of all the analog TV's, we were probably among the first to get a big screen HDTV when they first became available, it was a plasma, of course. Still a mixed bag, a lot of digital sources but on the back end, we're still using old vacuum tube amplifiers.
I am going to make a couple of concessions however. We're getting a smart phone enabled thermostat.

It's not that I don't love all the new technology, I really do. I guess I just haven't grasped the advantage of speaking to my computing equipment yet. One thing's for sure though, getting the AI on the phone to understand who I want to call is still more of a challenge than it needs to be.

My wife is "Karen" but I have a friend with the last name "Farren" and getting the phone in the car to understand the difference is a laugh fest, and there are a few other examples like that in my call list as well. I give up!
The audio quality on the BT phone is great, so I don't get why my phone's AI has so much trouble, I do speak clearly.

My wife can't type worth a damn, so I'm trying to get her to use Dragon Naturally Speaking a little more.
 
Me too! Don't have one and don't want one, don't even need one.

It seems to me those devices contribute to the illusion that the human is "in charge".
Those devices' data is starting to get subpoenaed in court cases, too. Not that most of us discuss nefarious deeds, but I just don't see any upside in having my family's domestic personal life stored for posterity on some corporation's servers.
 
I accept the answer that it was a mistaken command to send the conversation. That is one reason why I would never buy such a device. To blame Amazon for such a thing is as irresponsible as having one in my view.
I'd opine, that to bring one of these devices into the privacy of your family domicile is irresponsible to your family.

And to pay good money out of the family coffers for this irresponsible act, is even more egregious!
 
It's easy to fix this issue... Don't buy one!
Why would you want this in your house?
Computers and smart phones are bad enough.
 
I accept the answer that it was a mistaken command to send the conversation. That is one reason why I would never buy such a device. To blame Amazon for such a thing is as irresponsible as having one in my view.

Your phone does it too.
 
I will not have this device in my house. You never know who would pick up and use your private info against you.
 
As a Prime member, etc

Great post. I have Alexa too, smart bulbs too, and I find the service wonderful; it has enhanced my quality of life in many ways. Alexa is also linked to my Dish network receiver, which I now control with voice commands instead of a remote. I use a number of skills. Alexa is awesome. The paranoid ideas about it expressed here are freaking ridiculous. Technology is evolving, progress is coming, and the paranoid morons will always be fearful of it. Alexa is not Skynet.
 
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