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CVS Employees Fired After Calling Cops On Black Woman Over A Coupon

JacksinPA

JacksinPA

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https://www.huffingtonpost.com/entry/cvs-calls-cops-over-coupon_us_5b4df7abe4b0fd5c73bf355d

CVS employees accused Camilla Hudson of assault after she presented a coupon they suspected was fraudulent.

Two employees at a CVS store in Chicago are out of a job after one of them called the police on a black woman who presented a coupon they suspected was fraudulent.

Video capturing the tense scene on Friday night shows a white store employee visibly shaking while he appears to be on the phone with police. The customer, Camilla Hudson, can be heard giving her name and promising to wait for responding officers.

A spokesperson for the Chicago Police Department confirmed the call, telling HuffPost in an email that it was reported as an “assault in progress.”
====================================================
Another in this current rash of calling the cops on black people who are just going about their every day affairs. The coupon turned out to be valid and the 2 employees, one a manager, are now looking for work. Big national chains like CVS have pretty strict HR policies on this sort of thing.
 
Good for her standing her ground and the two employees totally deserved to be fired, they clearly do not belong in a job that requires customer service.

The one thing that I am left wondering about, did anyone there bother to scan the coupon to see if it was valid? It clearly has a bar code on it, that might have solved the whole debacle right away.
 
JacksinPA said:
https://www.huffingtonpost.com/entry/cvs-calls-cops-over-coupon_us_5b4df7abe4b0fd5c73bf355d

CVS employees accused Camilla Hudson of assault after she presented a coupon they suspected was fraudulent.

Two employees at a CVS store in Chicago are out of a job after one of them called the police on a black woman who presented a coupon they suspected was fraudulent.

Video capturing the tense scene on Friday night shows a white store employee visibly shaking while he appears to be on the phone with police. The customer, Camilla Hudson, can be heard giving her name and promising to wait for responding officers.

A spokesperson for the Chicago Police Department confirmed the call, telling HuffPost in an email that it was reported as an “assault in progress.”
====================================================
Another in this current rash of calling the cops on black people who are just going about their every day affairs. The coupon turned out to be valid and the 2 employees, one a manager, are now looking for work. Big national chains like CVS have pretty strict HR policies on this sort of thing.
Click to expand...

We have a CVS out here; the place is real strange: no music, way too quiet, nobody smiles; weird. I haven't been in the place in a year, I go to Walgreens.
 
Sabre said:
Good for her standing her ground and the two employees totally deserved to be fired, they clearly do not belong in a job that requires customer service.

The one thing that I am left wondering about, did anyone there bother to scan the coupon to see if it was valid? It clearly has a bar code on it, that might have solved the whole debacle right away.
Click to expand...

According to the article:

Meanwhile, a spokesman for First Quality ― the company listed on the coupon that Hudson presented ― told HuffPost that her coupon appears genuine.

“It does appear to be a legitimate coupon,” spokesman Moshe Oppenheim said, basing his assessment on the images he had seen.
Click to expand...

Yep.

I agree with ya. This case definitely warrants them being fired.
 
Poor Coupon Carl...he not only lost his job and his bid to run for city council...but he got kicked out of the Log Cabin Republicans. I wonder if he got the message? He was also a Trump state delegate,...so, probably not.
 
Maybe somebody can clarify for me cause I'm not understanding this.

Employees and customer have dispute and employees call the cops. Why are they being fired for that. What are they supposed to do?

Sent from my SAMSUNG-SGH-I467 using Tapatalk
 
Something seems strange about this article. Why was the person calling the police "visibly shaking"? I'm curious about what details might be missing.
 
trouble13 said:
Maybe somebody can clarify for me cause I'm not understanding this.

Employees and customer have dispute and employees call the cops. Why are they being fired for that. What are they supposed to do?

Sent from my SAMSUNG-SGH-I467 using Tapatalk
Click to expand...

Calling the cops over an alleged fraudulent coupon seems rather ridiculous. If that truly was the extent of the altercation then I would have fired them as well for potentially running off business.
 
JacksinPA said:
https://www.huffingtonpost.com/entry/cvs-calls-cops-over-coupon_us_5b4df7abe4b0fd5c73bf355d

CVS employees accused Camilla Hudson of assault after she presented a coupon they suspected was fraudulent.

Two employees at a CVS store in Chicago are out of a job after one of them called the police on a black woman who presented a coupon they suspected was fraudulent.

Video capturing the tense scene on Friday night shows a white store employee visibly shaking while he appears to be on the phone with police. The customer, Camilla Hudson, can be heard giving her name and promising to wait for responding officers.

A spokesperson for the Chicago Police Department confirmed the call, telling HuffPost in an email that it was reported as an “assault in progress.”
====================================================
Another in this current rash of calling the cops on black people who are just going about their every day affairs. The coupon turned out to be valid and the 2 employees, one a manager, are now looking for work. Big national chains like CVS have pretty strict HR policies on this sort of thing.
Click to expand...

I hate it when all we have are videos that only show part of the event. For example, here we don't see what led up to and induced the manager to call the police. That man's violent shaking looks to me like adrenaline shock. There is something going on that we don't know about.

On the other hand, as someone pointed out, why didn't they just scan the coupon?

In any case, managers are trained to give the customer what they want...even if the store loses money in the process. He should have just let her take the product. $17.99 is a small price to pay to avoid the publicity. Especially if she suddenly "lost control" right there in the store.
 
JacksinPA said:
https://www.huffingtonpost.com/entry/cvs-calls-cops-over-coupon_us_5b4df7abe4b0fd5c73bf355d

CVS employees accused Camilla Hudson of assault after she presented a coupon they suspected was fraudulent.

Two employees at a CVS store in Chicago are out of a job after one of them called the police on a black woman who presented a coupon they suspected was fraudulent.

Video capturing the tense scene on Friday night shows a white store employee visibly shaking while he appears to be on the phone with police. The customer, Camilla Hudson, can be heard giving her name and promising to wait for responding officers.

A spokesperson for the Chicago Police Department confirmed the call, telling HuffPost in an email that it was reported as an “assault in progress.”
====================================================
Another in this current rash of calling the cops on black people who are just going about their every day affairs. The coupon turned out to be valid and the 2 employees, one a manager, are now looking for work. Big national chains like CVS have pretty strict HR policies on this sort of thing.
Click to expand...


I'm also wondering about why the employee is visibly shaking......and the police report was about an assault in progress. Something doesn't add up.

Furthermore, I found this article:


Matson, who is white, then spells his own name for the dispatcher and describes Hudson as African American. Hudson corrects Matson and says she’s black.

“Black isn’t a bad word,” she says in the video.

Officers from the Chicago Police Department responded to an “assault in progress call” close to midnight on July 13, according to a police spokeswoman. Officers did not generate a police report and “peace was restored,” the spokeswoman said.

The department had no further information on the officers' interactions with Hudson or the CVS managers but confirmed that it received two calls from the CVS that night.


When Hudson first wrote about the incident on her Facebook page, the post garnered thousands of comments and shares. The post was ultimately censored based on language that Hudson said she used and that the platform classified as hate speech.
Hudson said that until Monday morning, she had been locked out of her account entirely.


In one Facebook post about the incident, Hudson wrote that after a brief conversation with the police officers called to the CVS, she left the store.
Click to expand...
https://www.washingtonpost.com/busi...man-trying-use-coupon/?utm_term=.aff10fafeade



We only have one side of the story, and everything hinges on this claim:

“He talked to me like I was a rabid dog,” Hudson said of the second employee. “He was not professional. He was not courteous.
From the very first words, he was contentious, and he was accusatory in his tone.”
 
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trouble13 said:
Maybe somebody can clarify for me cause I'm not understanding this.

Employees and customer have dispute and employees call the cops. Why are they being fired for that. What are they supposed to do?

Sent from my SAMSUNG-SGH-I467 using Tapatalk
Click to expand...

Because they called the police on a black person. Had the woman been white and even been shot by the cops. Not a damn peep would've been heard from nearly any of these prior posters.

In fact, this thread wouldn't even exist.
 
Nap said:
Calling the cops over an alleged fraudulent coupon seems rather ridiculous. If that truly was the extent of the altercation then I would have fired them as well for potentially running off business.
Click to expand...
I agree it seems extreme but what should of the employees done.

Redeem a coupon they think is fraudulent?
Refuse service to the person?

It kind of seems like a no win situation for a white employee dealing with a black person who has a complaint. Anything than total compliance, regardless of who is right seems to end with the employee losing their job.

When you look at how quickly people assume racism is the motive behind interracial conflicts I don't think it's unreasonable for a person to involve a cop at the first signs of a dispute escalating into something bigger. The police are supposed to be the peace keepers.

Sent from my SAMSUNG-SGH-I467 using Tapatalk
 
Oborosen said:
Because they called the police on a black person. Had the woman been white and even been shot by the cops. Not a damn peep would've been heard from nearly any of these prior posters.

In fact, this thread wouldn't even exist.
Click to expand...
Perhaps that's true but I'm interested in knowing what a white person engaged in a dispute with a person of color is supposed to do if the answer is not to call the cops.

Sent from my SAMSUNG-SGH-I467 using Tapatalk
 
Oborosen said:
Because they called the police on a black person. Had the woman been white and even been shot by the cops. Not a damn peep would've been heard from nearly any of these prior posters.

In fact, this thread wouldn't even exist.
Click to expand...

Really? I seem to recall the last time an unarmed white woman was shot and killed by the police that there were a lot of peeps heard.

If a white woman was shot and killed after a dispute over a fricking coupon, I am positive there would be threads about it.

https://www.debatepolitics.com/brea...r-turns-himself.html?highlight=Justine+Damond

https://www.debatepolitics.com/gene...ice-source-says.html?highlight=Justine+Damond

https://www.debatepolitics.com/brea...rt-assault-fami.html?highlight=Justine+Damond

https://www.debatepolitics.com/law-...ing-police-help.html?highlight=Justine+Damond
 
trouble13 said:
Perhaps that's true but I'm interested in knowing what a white person engaged in a dispute with a person of color is supposed to do if the answer is not to call the cops.

Sent from my SAMSUNG-SGH-I467 using Tapatalk
Click to expand...

Store managers seem to be able to handle disputes over coupons daily without calling the cops. If there is any kind of threats or violence involved, then the proper response would be to call the police and the store cameras would back it up.
 
Little piece of advice for retail workers...if you side with customer, you'll never be wrong.

What's the max value of that coupon? 20, 30 bucks?
 
trouble13 said:
I agree it seems extreme but what should of the employees done.

Redeem a coupon they think is fraudulent?
Refuse service to the person?

It kind of seems like a no win situation for a white employee dealing with a black person who has a complaint. Anything than total compliance, regardless of who is right seems to end with the employee losing their job.

When you look at how quickly people assume racism is the motive behind interracial conflicts I don't think it's unreasonable for a person to involve a cop at the first signs of a dispute escalating into something bigger. The police are supposed to be the peace keepers.

Sent from my SAMSUNG-SGH-I467 using Tapatalk
Click to expand...

Sadly, if I am running a business I am going to make it clear to my employees that when a black customer is in the store to not treat them as they would anyone else or if a black employee is present to have them handle the situation. The hysteria over searching for racism is simply too high right now and not worth the negative press since any situation involving a white person with a black customer is going to automatically be portrayed as racist in the media.
 
americanwoman said:
Store managers seem to be able to handle disputes over coupons daily without calling the cops. If there is any kind of threats or violence involved, then the proper response would be to call the police and the store cameras would back it up.
Click to expand...

Maybe. You'd be shocked to know that have the cameras in most retails places are dummies, there for appearance only...and none of them have audio.

I'm curious to know why that dude was shaking, but I'll wager it's because he's upset. Dealing with customers can be mentally and emotionally tough.
 
KevinKohler said:
Maybe. You'd be shocked to know that have the cameras in most retails places are dummies, there for appearance only...and none of them have audio.

I'm curious to know why that dude was shaking, but I'll wager it's because he's upset. Dealing with customers can be mentally and emotionally tough.
Click to expand...

That is surprising, surveillance cameras these days seem to be relativity cheap and could easily help with disputes, robberies, etc...

I do agree though dealing with customers can be rough. There's a lot of belligerent entitled people out there these days.
 
I had a customer screech at me because I couldn't accept an outdated coupon. I called the manager who explained the situation further, offered a discount at his discretion, and all ended well. Why anyone would call the police in this situation is beyond me. It is also a bit strange that this has to turn into yet another black vs white discussion. If we shall ever be considered equal, lets not turn every incident into a racial one.
 
KevinKohler said:
Maybe. You'd be shocked to know that have the cameras in most retails places are dummies, there for appearance only...and none of them have audio.

I'm curious to know why that dude was shaking, but I'll wager it's because he's upset. Dealing with customers can be mentally and emotionally tough.
Click to expand...

That depends on the place. Some retailers don't want to bother, some have constant surveillance.
 
trouble13 said:
Perhaps that's true but I'm interested in knowing what a white person engaged in a dispute with a person of color is supposed to do if the answer is not to call the cops.

Sent from my SAMSUNG-SGH-I467 using Tapatalk
Click to expand...

Answer: Do their job.....correctly
 
Nap said:
Calling the cops over an alleged fraudulent coupon seems rather ridiculous. If that truly was the extent of the altercation then I would have fired them as well for potentially running off business.
Click to expand...

According to cops, they responded to an alleged "assault in progress." So, I don't think they were called because of the coupons.
This write-up gives a clearer picture of the incident.

https://www.washingtonpost.com/busi...man-trying-use-coupon/?utm_term=.16bd07a2f8ee



Well.....


“The manager on duty said that he’d never seen a coupon like the one I had and said that he thought it was fraudulent,” Hudson recounted in a Facebook post.

“When I asked for his name and his title/role within the store, he became agitated and rude. When I pulled out my phone to document what happened and exactly what he’d said to me (AND how he’d said it!) he turned his back and walked away from me,” she wrote.

Hudson said she followed the manager as he went into a back room and slammed the door behind him.

A second manager then approached her, advising her to leave because the police had been called, she said. According to Hudson’s post, the employee called 911 twice, in one call accusing her of harassing them.
Click to expand...
https://www.huffingtonpost.ca/entry/cvs-calls-cops-over-coupon_us_5b4df7abe4b0fd5c73bf355d



The manager should've given his job title - after all, he's the manager. But then again, all I see is one side of the story.
 
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Coupon Carl was a state delegate for Trump in 2016; well, that is all I ****ing need to know

Yo Carl, you piece of ****; I heard they're hiring over at the sewage treatment plant

Make America White Again ..............
 
tosca1 said:
According to cops, they responded to an alleged "assault in progress." So, I don't think they were called because of the coupons.
Click to expand...

Do they not have any video evidence to back up that claim?
 
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