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I don't know what to say about this without more information. I think at very least, the calls should have not been treated like new calls.
However, if the medical personnel cannot get through, they cannot get through. :shrug: Earlier, the problem was not considered life threatening. So should they risk their lives to get to someone who waited a week to call for help? The article said the man had been in pain all week after having been hospitalized for pancreatis for 9 days last month. He knew a wicked storm was coming. Didn't he think it wise to get it checked out before the Heavens opened up and started dumping tons of snow? I know I would have.
The headline is misleading. The calls were not unheeded. The ambulance drivers could not get through.
It's sad, and perhaps 911 did some things wrong. But it's not entirely their fault.
Nearly 30 hours later — and 10 calls from the couple to 911, four 911 calls to them and at least a dozen calls between 911 and paramedics — Curtis Mitchell died at his home. His electricity knocked out, his heat long off, the 50-year-old former steelworker waited, huddled beneath blankets on his sofa.
how was he to know the pain (for which he had already been prescribed pankillers) was that unusual? he did not wait a week to call for help, he had been home a week when his pain got worse.