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American Airlines attendant 'slaps a mother holding her twin babies!! [W:45]

Re: American Airline Incident

Black Dog said:
All of that does not change the fact that...

On the internet your anecdotal evidence means nothing.

PS: Your sig in hilariously true, on ALL counts.
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Anyone that has had any customer service experience knows that the steward reacted wrong. I agree that the customer isn't always right, but even when the customer is wrong, there's an appropriate way to explain to him that he's wrong.

Go to work at any given service industry job and try to provoke a fight with a customer and see how long it takes to be out of a job.

PS: How do you know?
 
Re: American Airline Incident

apdst said:
Anyone that has had any customer service experience knows that the steward reacted wrong. I agree that the customer isn't always right, but even when the customer is wrong, there's an appropriate way to explain to him that he's wrong.
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I have awards for my customer service, that anecdotal nonsense is however useless. You are so knee jerk, my point went right over your head. My argument has nothing to do with who is right or who is wrong. I was merely pointing out we have a partial video and one person's opinion. So we don't have the whole story. That's it.

apdst said:
Go to work at any given service industry job and try to provoke a fight with a customer and see how long it takes to be out of a job.
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Again, you missed the boat as usual. Nothing new here.

apdst said:
PS: How do you know?
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I know, LMAO!
 
Re: American Airline Incident

cuban smokes said:
sorry BUT this is NOT 'Mainstream Media' breaking news; you posted a You Tube link which is NON MSM = 3 point violation ........ you're welcome .......


• *BN* - Mainstream Media: A news service whose primary means of distribution is print, broadcast, or wire services. Local newspapers forced to switch to a digital format may aslo be placed here as well as AP stories reposted to the web free of additional commentary.
Examples Include: CNN, Washington Post, The Wall Street Journal, The Associated Press

• *BN* - Non-MSM: A news service whose primary means of distribution is the internet or is found in a section of a MSM news service labeled as "Blogs".
Examples Include: The Drudge Report, Huffington Post, ABC News Blog, YouTube
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You should go join the Airlines. You'd fit right in.
 
Re: American Airline Incident

Black Dog said:
I have awards for my customer service, that anecdotal nonsense is however useless. You are so knee jerk, my point went right over your head. My argument has nothing to do with who is right or who is wrong. I was merely pointing out we have a partial video and one person's opinion. So we don't have the whole story. That's it.



Again, you missed the boat as usual. Nothing new here.



I know, LMAO!
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The video absolutely shows the service failure. I don't care who did what to who, nor who started what; the steward ****ed up when he reacted the way he did.
 
Re: American Airline Incident

apdst said:
That's my opinion based on years of customer service.

Rule #1: you don't get into a fight with a customer.

The pilot should have taken control of the situation and defused it.
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I agree.

No matter what happened before the video...the guy who picked a fight with the passenger was WAY out of line.
 
Re: American Airline Incident

lurchadams said:
Oh, no. Nowadays, no smoking allowed anywhere on the plane and consuming your own booze is a major "no-no". The flight attendants warn you of those two items before every take off.

It's Obama's fault.
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Nowadays there is a measuring device sitting next to the baggage check in. If it doesn't fit it doesn't fly carry on, it goes into the baggage compartment.

The real question, like the previous United problem, is how did these problems get aboard the plane?
 
Re: American Airline Incident

apdst said:
The video absolutely shows the service failure. I don't care who did what to who, nor who started what; the steward ****ed up when he reacted the way he did.
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Which again has not a damn thing to do with my post.

Wow, just wow.
 
Re: American Airline Incident

Black Dog said:
Which again has not a damn thing to do with my post.

Wow, just wow.
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Maybe you should do a better job of making your point.
 
Re: American Airline Incident

from a person who works for American airlines this situation was not taken care of by the captain.

when i am on the aircraft and maintenance is being performed i am in control of that aircraft.

when the captain steps on to the aircraft he is in control over all things accept maintenance.

this video from what i have seen shows a lack of the captain taking charge of the situation. and getting to the bottom of whats going on.

he should have laid down the law right there and took charge
 
Re: American Airline Incident

apdst said:
Maybe you should do a better job of making your point.
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Maybe you should work on your reading comprehension. What part of "Well there are two sides to every story..." do I need to simplify for you?
 
Re: American Airline Incident

reinoe said:
I'm suspicious because there are no videos of the beginning incident.
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It would be even more suspicious if there was video of the beginning of the confrontation. :)
 
Re: American Airline Incident

Would someone posting very opinionated comments on the incident please explain exactly what happened?

I did not see any employe do anything to the woman with the baby
 
Re: American Airline Incident

Black Dog said:
Maybe you should work on your reading comprehension. What part of "Well there are two sides to every story..." do I need to simplify for you?
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Maybe you should take your own advice. Do I need to simplify, "I don't care who did what to who, or who started what, you don't start a fight with a customer"?
 
Re: American Airline Incident

apdst said:
Maybe you should take your own advice. Do I need to simplify, "I don't care who did what to who, or who started what, you don't start a fight with a customer"?
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You replied to me. It also had nothing, zero to do with anything I said. Jesus man, you really need to work on that. :2wave:
 
Re: American Airline Incident

Black Dog said:
You replied to me. It also had nothing, zero to do with anything I said. Jesus man, you really need to work on that. :2wave:
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There's no question that the steward ****ed up when he tried to provoke a fight with a passenger.

There are two sides to that story, indeed. The passenger burst out and the steward escalated the situation when he used words and body language that said, "bring it, mother****er!"
 
Re: American Airline Incident

Black Dog said:
You replied to me. It also had nothing, zero to do with anything I said. Jesus man, you really need to work on that. :2wave:
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What are you even talking about ?

He agreed there are two sides to a story. What is evident on what tape we have is a airline employee trying to goad
the passenger into fighting him. That is never, never acceptable in service oriented business.

What is also evident in the video is the pilot standing there looking totally at lost what to do. If a pilot has the authority to have police come onto the plane to remove someone surely he has the authority to tell the attendant to leave the plane immediately as he not helping defuse the episode.
 
Re: American Airline Incident

Master PO said:
from a person who works for American airlines this situation was not taken care of by the captain.

when i am on the aircraft and maintenance is being performed i am in control of that aircraft.

when the captain steps on to the aircraft he is in control over all things accept maintenance.

this video from what i have seen shows a lack of the captain taking charge of the situation. and getting to the bottom of whats going on.

he should have laid down the law right there and took charge
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IMO, the captain should get **** canned. He demonstrated an absolute lack of leadership.

If he doesn't have the balls to take charge in a dick measuring contest; what's he going to do in a real emergency when lives are on the line?
 
Re: American Airline Incident

Crosscheck said:
What are you even talking about ?

He agreed there are two sides to a story. What is evident on what tape we have is a airline employee trying to goad
the passenger into fighting him. That is never, never acceptable in service oriented business.

What is also evident in the video is the pilot standing there looking totally at lost what to do. If a pilot has the authority to have police come onto the plane to remove someone surely he has the authority to tell the attendant to leave the plane immediately as he not helping defuse the episode.
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Again so what? Please point out what my post had to do with any of that. I know you can't because it does not.

He is flipping out about nothing as are you apparently.

You both are reading things that are not there and getting angry because I am not going to play that red herring game. My post was simply a statement about more than one side of the story, and it is not the whole incident on tape. I don't care about the pilot or anyone else. Had nothing much to say about it.

Please take a chill pill and read what I said again.
 
Re: American Airline Incident

apdst said:
There's no question that the steward ****ed up when he tried to provoke a fight with a passenger.

There are two sides to that story, indeed. The passenger burst out and the steward escalated the situation when he used words and body language that said, "bring it, mother****er!"
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Ywan. That has what to do with anything I said that you responded to? Oh that's right nothing. LMAO!
 
Re: American Airline Incident

Moderator's Warning:
OK, let's stop the personal comments and address the focus of the thread.
 
Re: American Airline Incident

lurchadams said:
The only time I can recall having bad experiences with flight attendants on airlines are:

1. When they're involved in a labor dispute (this happened to me on Alaska Airlines, the labor dispute was resolved and I recall no more issues after that).
2. When the airline's about to fail (on an international Northwest airlines flight and the airline was acquired shortly afterwards).

Both times it was just rude behavior on the part of the flight attendants. I've never seen anyone roughed up by flight crew or airport cops.

The only thing I can think of that could be causing the recent physical incidents? Donald Trump. How else can one explain it?
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OMG.....So funny...:lamo Good grief....:doh This is so stupid on so many levels....:lamo TRRRUUUUUMMMMP! yep, that covers it all for the loser democrats these days....Don't like your order of food, it's Trump's fault! Rough time on a flight? It's Trump's fault. Bad day at the office? It's Trump's fault. You and the wife argue? It's Trump's fault!

Come on....:roll:
 
Re: American Airline Incident

j-mac said:
OMG.....So funny...:lamo Good grief....:doh This is so stupid on so many levels....:lamo TRRRUUUUUMMMMP! yep, that covers it all for the loser democrats these days....Don't like your order of food, it's Trump's fault! Rough time on a flight? It's Trump's fault. Bad day at the office? It's Trump's fault. You and the wife argue? It's Trump's fault!

Come on....:roll:
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I see someone doesn't appreciate my sense of humor. Calm down, now. It was a joke.
 
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