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No, I don't think you fully understand how these things work and the level of detail hackers put into the e-mail to attempt to look like legitimate e-mails from Google, UPS, etc..I'm not that tech savvy, but responding to a pfishing link for one's password? Ten-year-olds know better. The IT guy? I don't even believe that.
And, allegedly, the tech knew it was a phish...don't know if I buy his explanation or not, but he claims he knew better.
Obviously, but that's not what this was. This was an e-mail deliberately intended to look like an automated e-mail from Google. I see these type of things regularly (one of the more popular ones I see are e-mails pretending to be FedEx claiming a problem with an order, only to install ransomware when you click on it).Is Your Credit Card Stolen? Check for free!
FOR THE LOVE OF GOD!! Don't type in your credit card number.
It's not as simple as you think, especially when Google already does send these types of security warnings to your e-mail (which you would know if you used Gmail ).