I think I have told this story before, but towards the end of my career as a Social Worker I handled refugee cases and adult disability. One of the last straws for me was when, on the same day, I saw a new refugee from Vietnam who had been rescued from an orphanage in her late teens after years of essentially incarceration, and a man about the same age who was born here but said he couldn't work because his back hurt. This girl's parents had abandoned her after she stepped on a land mine and had both of her arms blown off at the elbow. Since Communist Vietnam had little use for cripples, she was abandoned for most of her life in that hell hole.. the guy with the bad back had no such hardship.
When she arrived she spoke no English and so, with the help of her interpreter, I filled out her application. The guy couldn't be bothered to fill out the application and wanted me to do it. It wasn't because he couldn't read and write, he could, he just couldn't be arsed. Unfortunately I couldn't force him to fill it out and was supposed to complete these forms on request.
Fast forward a few months and the girl came to my office wanting to cancel her benefits because she had found a job at the Church that sponsored her helping other refugees from Vietnam and didn't need the state help anymore. She told me this in clear English, and filled out her exit papers herself holding the pen in her elbows.
That same day the guy came back to re-up his benefits, and pushed the application and pen to my side of the table...
Where the hell did we go so wrong.