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Wal-Mart Bans Customer for LIFE!

PW4000

PW4000

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I typically don't ever post in this section of the forum, but this story caught my eye this morning and caused much laughter and guilt. The laughter should be obvious after a quick read, but the guilt comes from knowing that I live in a country where something like this actually takes place. The old saying: "Read it and Weep," truly applies to this funny, yet so sad story. Enjoy this story, but have a handkerchief nearby as you realize what a _ _ _ _ _ _ up country we have created for ourselves. (fill in the blanks yourselves)


Source: Wal-Mart bans man for life for matching ads- MSN Money

Copy:

Joe Cantrell made a hobby out of browsing local stores and going to Wal-Mart to get the cheapest prices for its products through ad matching, according to television station WXYZ. However, last week, Cantrell took a trip to Wal-Mart's San Tan Valley, Ariz., location, where an employee stopped him and told him he wasn’t allowed to ad match. Cantrell got upset and complained to management. Upon his return trip four days later, he was placed in handcuffs by local law enforcement.

"When I left, he turned around and called the Pinal County Sheriff's Office and said he felt intimidated and threatened," Cantrell told WXYZ. "I was upset, but never once did I say anything to the gentleman."

The former wrestler says he was "handcuffed, humiliated and embarrassed in front of everybody at Wal-Mart," but the deputies quickly released him.


The customer was released by the cops, who realized Cantrell was not a threat. Nevertheless, he says he's facing charges of threatening, intimidation and disorderly conduct.

On top of all that, he will no longer be able to pursue his hobby -- Cantrell has been slapped with a lifetime ban from Wal-Mart.

The ban is baffling when you consider what the retailer says about ad matching on its official website: "We're committed to providing low prices every day. On everything. So if you find a lower advertised price on an identical product, tell us and we’ll match it. Right at the register."

Wal-Mart sent ABC15 the following statement Tuesday:

"We make every effort to make sure our customers have a good experience in our stores. As in previous situations, we attempted to work with this customer. However, in this situation, the associate felt unsafe and so we contacted local law enforcement. We are continuing to cooperate with law enforcement on their investigation."
Click to expand...


If Walmart makes savings to its customers available through such advertising and PR campaigns and then calls the police merely because customers get good at playing their marketing game, then that's Walmart's problem not the customers who play the game well. Poor ole Cantrell, can no longer do what he likes to do: Beat the stores at their own game.

Here's what I propose since this is after all a politically driven forum: Americans should place a LIFETIME ban on Walmart and its immoral business practices. That way, Walmart can no longer practices its hobby of selling crappy products to American Customers! And, did you notice the embedded link from MSN to Investor Place, showing Walmart being sued for selling crappy gas cans?

The hit parade of insanity, greed, slave labor and customer-hate never seems to end with Walmart.
 
According to the Wal-Mart statement, the guy threatened the Wal-Mart staffer. He was not banned for add matching, but for the threat. Funny how there is almost always more to the story...
 
Meh, he's better off not going there anyway.
 
Yeah, I don't see a problem, even assuming the guy didn't actually threaten anyone. Walmart is not allowed to discriminate, but they are entitled to kick a customer out if they're being disruptive.
 
Redress said:
According to the Wal-Mart statement, the guy threatened the Wal-Mart staffer. He was not banned for add matching, but for the threat. Funny how there is almost always more to the story...
Click to expand...

Since there is always more to the story, then it would certainly be incumbent to enquire as to the nature of this "threat" rather than just accepting Walmart's word on the matter that there was one.

and, of course, anybody interested in fairness would ask why Walmart was reneging on their stated policy that elicited the reaction in the first place.
 
How about a big fat "Who Cares".. :)

Tim-
 
Gardener said:
Since there is always more to the story, then it would certainly be incumbent to enquire as to the nature of this "threat" rather than just accepting Walmart's word on the matter that there was one.

and, of course, anybody interested in fairness would ask why Walmart was reneging on their stated policy that elicited the reaction in the first place.
Click to expand...

I started my post with the phrase "According to Wal-Mart". That does not imply that it is true nor that there are not more questions.
 
Well the issue doesn't seem to be about *the ad matching* - it seems to be about *the employee feeling threatened*

Does it matter, no - but the suggestion otherwise is misleading.
 
"However, last week, Cantrell took a trip to Wal-Mart's San Tan Valley, Ariz., location, where an employee stopped him and told him he wasn’t allowed to ad match"

If after looking at their website about ad matching I might get very upset and maybe even threaten the employee to get out of my face if he said it wasn't allowed to ad match.

Who knows if it happened, but what fault does corporate have in this? It sounds like this was an ignorant employee that caused the problem and the store went overboard.

On the other hand with the climate as it is in the US, I am not sure banning the customer was not a good idea.

Where is the video tape of the interaction?
 
I don't really grasp what the ad-matching is, honestly.

Does that mean he took items to the front of the store and showed that he found them cheaper elsewhere? Then the clerk told him 'we don't ad-match' and then the guy talked to a manager?

Joe Cantrell made a hobby out of browsing local stores and going to Wal-Mart to get the cheapest prices for its products through ad matching, according to television station WXYZ.
Click to expand...

- I don't get how window-shopping at other stores, finding the cheapest price, and then trekking to Walmart to buy it *for that same price* is even "saving money." Why doesn't he just buy it at those original locations?

(Note - this question and confusion doesn't alter that the original situation isn't *about the ad-matching* - it's about *the employee feeling threatened*)
 
i doubt they banned him for coupons. he probably got all ****ty and tough with the associate, as is usually the case.

that being said, **** that place anyway.
 
Helix said:
i doubt they banned him for coupons. he probably got all ****ty and tough with the associate, as is usually the case.

that being said, **** that place anyway.
Click to expand...

Yup - 'Roid Rage.
 
Redress said:
According to the Wal-Mart statement, the guy threatened the Wal-Mart staffer. He was not banned for add matching, but for the threat. Funny how there is almost always more to the story...
Click to expand...

That was my first thought too.
 
Redress said:
According to the Wal-Mart statement, the guy threatened the Wal-Mart staffer. He was not banned for add matching, but for the threat. Funny how there is almost always more to the story...
Click to expand...

That doesn't ring true for me here. The easiest way to get anybody kicked out of your store is to claim they were misbehaving in some way, and I think if the customer had been an abusive asshole the police would have picked up on that right away instead of letting him go pretty much right away. Keep in mind, as just an example, that people are also banned from restaurants for taking advantage of their all-you-can-eat offers.
 
How would Wal-mart the franchise even enforce such a ban? It doesn't sound like this is his local wal-mart. What is to stop him from going into a different wal-mart and just paying with cash?
 
Cardinal said:
That doesn't ring true for me here. The easiest way to get anybody kicked out of your store is to claim they were misbehaving in some way, and I think if the customer had been an abusive asshole the police would have picked up on that right away instead of letting him go pretty much right away. Keep in mind, as just an example, that people are also banned from restaurants for taking advantage of their all-you-can-eat offers.
Click to expand...

The officers said he was not a threat at the time they were there, but he still has charges pending against him.

If there had been no indication of a threat, there would be no charges, but we will have to wait for the court case to see what really happened.

I am sure there is some video somewhere of this either from the store or another shopper.
 
I'm with Mason on this one. Nothing happens at Walmart that isn't recorded on a camera, except a pee break I think, hope or whatever. But I'd want to see the tape and decide for myself if the customer was aggressive and threatening. Also, the associate was wrong about his own stores policy which would have made the whole thing a moot point. Walmart owes the customer an apology for preventing him from shopping in a manner that is welcomed in the store policy.
 
Mason66 said:
The officers said he was not a threat at the time they were there, but he still has charges pending against him.

If there had been no indication of a threat, there would be no charges, but we will have to wait for the court case to see what really happened.

I am sure there is some video somewhere of this either from the store or another shopper.
Click to expand...

It's just my opinion (and you know what they say about opinions), but I'm going to guess that any Wal-Mart footage is "unavailable."
 
Aunt Spiker said:
I don't get how window-shopping at other stores, finding the cheapest price, and then trekking to Walmart to buy it *for that same price* is even "saving money." Why doesn't he just buy it at those original locations?
Click to expand...
1) He isn't. He's obviously got some weird bug up his ass about Walmart.
2) People do all sorts of weird irrational crap all the time.
 
Cardinal said:
It's just my opinion (and you know what they say about opinions), but I'm going to guess that any Wal-Mart footage is "unavailable."
Click to expand...

FYI

Arizona Man Doesn't Have Lifetime Ban From Walmart for Price-Matching

Cantrell was heard threatening employees with statements "I'm going to mess this mother f_ _ _ker up" while yelling at a cashier, he told employees he didn't care if he got kicked out of the store because he "was going to f_ _ k up, the cashier and he would be waiting outside for him in the parking lot and he was going to do him in."
Click to expand...
 
Cardinal said:
It's entirely he said/they said at this point. Everybody should withhold further judgment until the footage is released, though my instincts tell me it won't be. I believe that if Walmart could shut the book on this stupid ****storm it would have done so by now.
Click to expand...

I guess you could always say it's "he said/they said", but the police reports from multiple incidents of this guy threatening low level walmart employees should be a decent indicator that Cantrell was not banned from walmart for price-matching. I would ban him from my store and/or tell my employees they could have free rein to gang up on him and beat his ass if he threatened my cashiers. I might even hire an enforcer to do just that.
 
PW4000 said:
I typically don't ever post in this section of the forum, but this story caught my eye this morning and caused much laughter and guilt. The laughter should be obvious after a quick read, but the guilt comes from knowing that I live in a country where something like this actually takes place. The old saying: "Read it and Weep," truly applies to this funny, yet so sad story. Enjoy this story, but have a handkerchief nearby as you realize what a _ _ _ _ _ _ up country we have created for ourselves. (fill in the blanks yourselves)


Source: Wal-Mart bans man for life for matching ads- MSN Money

Copy:




If Walmart makes savings to its customers available through such advertising and PR campaigns and then calls the police merely because customers get good at playing their marketing game, then that's Walmart's problem not the customers who play the game well. Poor ole Cantrell, can no longer do what he likes to do: Beat the stores at their own game.

Here's what I propose since this is after all a politically driven forum: Americans should place a LIFETIME ban on Walmart and its immoral business practices. That way, Walmart can no longer practices its hobby of selling crappy products to American Customers! A
nd, did you notice the embedded link from MSN to Investor Place, showing Walmart being sued for selling crappy gas cans?
Click to expand...
The hit parade of insanity, greed, slave labor and customer-hate never seems to end with Walmart.
Click to expand...




Any gas can or other fuel container can be dangerous if improperly used.
 
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