NOTE: For complete and total honesty.... I work for National Grid and have for more than a decade. The information you're about to read is from an insider..... as he sits in our Providence, RI office working to help restore the 70,000+ Rhode Island customers who are still without power.
That's one of the downsides of electric heat, which I have at my condo as well. You're actually pretty lucky to have gotten it back so quickly.
That REALLY surprised me. I know we pulled the vast majority of our crews off the road by about 9:30 on Friday night due to the conditions. I have no idea what your specific problem was, but I'm pretty surprised that you got it back that quickly.
Talk to your local government about allowing for more tree trimming. Most companies (including NGRID) do as much as we're allowed by the town/city. Unfortunately there are a lot of tree huggers on these boards that often will not let us do as much trimming as we'd like to.
Chris, I would suggest you go and read.....
http://www.debatepolitics.com/off-t...lectric-utility-service-re-power-outages.html which I posted a while back and bumped the other day.
Trust me, NGRID wants your power back on ASAP, for two reasons:
a) If your meter isn't turning, they're not making money.
b) If you're out of power, they're probably still paying me (and 17,000+ others) a premium to try and get it back on.
Three days after Hurricane Sandy. Not bad. Many others were without power for almost a week.
You're a low priority because there aren't many customers on your street. If I have the option to send a crew to one of two locations:
1. In an hour, they can fix the problem and get 150 customers back on. OR
2. In an hour, they can fix the problem and get 5 customers back on.
Where do you think we're going to send the crew? BTW - That's not just NGRID, that's every electric company in the country.
Please tell me that generator was installed by a licensed electrician and has the proper disconnects. If not, you're putting the workers coming to fix your power in extreme danger.
We tackle the largest outages first. That's just common sense, and in some ways mandated by both the State and the Feds. I hope you checked out the thread I linked above.
The further your home is from the substation that serves you, the more likely you are to have extended outages. There are a lot of advantages to living in the suburbs and further out..... Guaranteed 24/7 electric service is NOT on that list.
It's not that you're the last or least priority. It's just that there are other priorities that need to take precedence; and we don't always set some of those Priorities. We'd love to be able to keep everyone's power on 24/7/365. We truly would. It's just not a realistic idea. When we have the massive damage that many of these storms cause, there is significant physical work that needs to be done to get the power back on. Poles to replace. Wires to re-string. Transformers and services to re-hang. That takes time.