It's critically important to note that Amazon maintains two separate review platforms, and customers frequently conflate the two: seller feedback, and product reviews.
Product reviews appear on the product detail page, and seller feedback appears on a separate page where customers may leave feedback and ratings for customer service, delivery, packaging, and other non-product-related seller performance. A review published to the product page may be removed if the content is directed towards the seller of the item, and comments published to the seller's feedback page may be similarly removed if the customer is reviewing the product.
Product Review Example:
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Seller Feedback Example:
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For example, if Acme Seed Co. sold me some seeds that didn't sprout, and I published a negative rating of the seeds in the seller feedback section, the seller could petition Amazon to remove the review, because it is not related to the seller's performance, even in cases where the seller is also the manufacturer of the item. Similarly, if Acme Seed Co. delivered an order late, and the customer wrote a review critical of the company that was published to the product page, it would also be subject to removal.
As an Amazon seller, I have had seller feedback removed which was not related to my performance as a seller, either because it was a product review, or because the product was fulfilled by Amazon, who was responsible for the fulfillment issue. I have never requested for a product review to be removed, and am relatively certain that mentioning a dead battery in a review for a watch falls well within the review guidelines, so long as it is published to the
product page, and not the
seller feedback page.
Sellers
do not have the ability to request for removal of product feedback published to the product page that falls within Amazon's review guidelines, and are
strictly prohibited from offering customers discounts to remove product reviews or encourage positive product reviews. If the seller was able to get the feedback removed, I am fairly confident that you inadvertently commented on the dead watch battery in the seller feedback section, and they were able to get Amazon to remove the feedback because it was a product-related review, and not a comment on seller performance.