So WTF happened!?

[Schweddy]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

 

[eohrnberger]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

Schweddy, thanks for all the effort. Many here really appreciate it, I'm sure.

Sounds like a terribly frustrating experience, hurry up and wait, hurry up and wait.

I'm glad you saw it through.

 

[Gina]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

It looked that bad from the Twitter side.

Bless you and Hugh for hanging in there!

You are very, superfantasmagorically, appreciated!

 

[Chomsky]

About all I can say, is:

"I think I'm long overdue in tossing a coupla' bucks your way"

 

[calamity]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

Thanks for all that work, guys. It is greatly appreciated.

 

[DiAnna]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

I actually had to give in and join Twitter just to follow what seemed to my technologically-challenged brain to be a 3-day ordeal of alternately being ignored by the server techs... who apparently got three good nights of sleep and apparently log off after an 8-hour workday (or earlier if it's Superbowl Sunday)... and watching the words FATAL ERROR flash before your horrified eyes.

I've got to give you and Hugh props for endurance and determination. Mega-thanks for all that effort. It was very much appreciated by DP's loyal posters, whom I think I can safely speak for when I say how sorry we are that you guys had to go through all that. :kissy:

 

[eohrnberger]

I'll bet it's not just me. I'll bet that the site is really moving much faster now. COOL. No such thing as too much speed. :mrgreen:

 

[Schweddy]

Thanks for all that work, guys. It is greatly appreciated.

Blame Red, that bastard has a ton of passion.

Actually he deserves a ton of credit and kind a feel that I left him out of the original post... he helped make sure we were on task and learned a ton about what goes on behind the scenes.
Wait until you read his perspective....:mrgreen:

 

[eohrnberger]

Blame Red, that bastard has a ton of passion.

Actually he deserves a ton of credit and kind a feel that I left him out of the original post... he helped make sure we were on task and learned a ton about what goes on behind the scenes.
Wait until you read his perspective....:mrgreen:

Having played with DBs, Apache and PHP on the small scale, I can't wait to hear Red's full report.

But for now, I think we should let him sleep.

 

[azgreg]

Blame Red, that bastard has a ton of passion.

Actually he deserves a ton of credit and kind a feel that I left him out of the original post... he helped make sure we were on task and learned a ton about what goes on behind the scenes.
Wait until you read his perspective....:mrgreen:

I'm sure it will be brief. :mrgreen:

 

[grip]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

For what it's worth I don't post on Facebook, Twitter or Snapchat but I do on Debate Politics. You should be a billionaire techy Schweddy living on some Island you bought.

 

[LetsGoBrandon]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

The wait was worth it. The improved function is noticeable.:applaud

 

[Fledermaus]

Schweddy et al....

Thank you.

 

[Redress]

Blame Red, that bastard has a ton of passion.

Actually he deserves a ton of credit and kind a feel that I left him out of the original post... he helped make sure we were on task and learned a ton about what goes on behind the scenes.
Wait until you read his perspective....:mrgreen:

I hope he is getting some well deserved sleep.

And congrats on 10,000,000 posts at DP!

 

[NeverTrump]

So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it.

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

I have a rule in IT, that I tell my clients. I never really tell them when to expect everything to be done, and I never ever state how long a project is likely to take. I'm a salaried technician, so I don't get billed by the hour. So this may seem like a strange practice to freelancers. Things ALWAYS, end up taking longer than you think they will.

For example. Yesterday, I had to install a simple silverlight plugin on someone's PC. It's a five minute process that took two days, because the install from Microsoft got corrupted and only ended up working in one browser out of four anyway...

 

[RedAkston]

I'm sure it will be brief. :mrgreen:

No longer limited to 140 characters, so buckle up!


So we determined a couple of things - upgrades suck, and they suck even more when your host company isn't anywhere remotely close to what they used to be. The level of support that we "received" was pathetic. If they treat all of their customers like this they won't stay in business much longer (I am actively looking at various other hosting companies). What we were hoping would be complete in the 6-12 hour range ended up being close to 68 hours instead. Chat support sucked and e-mail support put us at the back of the line for some strange reason. We hopefully won't have to go through anything even remotely this tasking any time soon.

The site is up for now. We may have a bump in the road or two due to the new server settings not fully optimized to the new OS and other security features, but I sincerely hope the worst is behind us. Thanks for everyone's patience during the past 3 days!

 

[The Mark]

It Lives!!!

 

[Hawkeye10]

No longer limited to 140 characters, so buckle up!


So we determined a couple of things - upgrades suck, and they suck even more when your host company isn't anywhere remotely close to what they used to be. The level of support that we "received" was pathetic. If they treat all of their customers like this they won't stay in business much longer (I am actively looking at various other hosting companies). What we were hoping would be complete in the 6-12 hour range ended up being close to 68 hours instead. Chat support sucked and e-mail support put us at the back of the line for some strange reason. We hopefully won't have to go through anything even remotely this tasking any time soon.

The site is up for now. We may have a bump in the road or two due to the new server settings not fully optimized to the new OS and other security features, but I sincerely hope the worst is behind us. Thanks for everyone's patience during the past 3 days!

It's not your fault.

 

[eohrnberger]

No longer limited to 140 characters, so buckle up!


So we determined a couple of things - upgrades suck, and they suck even more when your host company isn't anywhere remotely close to what they used to be. The level of support that we "received" was pathetic. If they treat all of their customers like this they won't stay in business much longer (I am actively looking at various other hosting companies). What we were hoping would be complete in the 6-12 hour range ended up being close to 68 hours instead. Chat support sucked and e-mail support put us at the back of the line for some strange reason. We hopefully won't have to go through anything even remotely this tasking any time soon.

The site is up for now. We may have a bump in the road or two due to the new server settings not fully optimized to the new OS and other security features, but I sincerely hope the worst is behind us. Thanks for everyone's patience during the past 3 days!

So Red. How much data in this site?

I figure that the DB storing all these posts has gotta be some pretty big tables with lots and lots of rows.
Then, there's the external image attachments, unless those are in a blob in the DB.
I don't figure that the code itself is all that much data / files.
(Is this in an 'about' DP thread?)

 

[RedAkston]

So Red. How much data in this site?

I figure that the DB storing all these posts has gotta be some pretty big tables with lots and lots of rows.
Then, there's the external image attachments, unless those are in a blob in the DB.
I don't figure that the code itself is all that much data / files.
(Is this in an 'about' DP thread?)

The "posts" table is more than 8 GB by itself. That doesn't include images, videos and other stuff. The entire database is more than 50 GB.

 

[nota bene]

No longer limited to 140 characters, so buckle up!


So we determined a couple of things - upgrades suck, and they suck even more when your host company isn't anywhere remotely close to what they used to be. The level of support that we "received" was pathetic. If they treat all of their customers like this they won't stay in business much longer (I am actively looking at various other hosting companies). What we were hoping would be complete in the 6-12 hour range ended up being close to 68 hours instead. Chat support sucked and e-mail support put us at the back of the line for some strange reason. We hopefully won't have to go through anything even remotely this tasking any time soon.

The site is up for now. We may have a bump in the road or two due to the new server settings not fully optimized to the new OS and other security features, but I sincerely hope the worst is behind us. Thanks for everyone's patience during the past 3 days!

Happy shopping. :twisted:

 

[eohrnberger]

The "posts" table is more than 8 GB by itself. That doesn't include images, videos and other stuff. The entire database is more than 50 GB.

A good size then. No idea how long it would take to dump a DB that size to a compressed export, nor how long it would be to import it on the far side. Could be days.
The external pics and video would be another that could take a long time to copy, mainly due to size and network speed.
Yeah, I've done this type of thing before. They are unpredictable projects. Always end up with nits and glitches where one DB version's export won't import in the newer DB version and irritating crap like that.

Aww hell. I'm just so glad that DP's back. Thanks again.

 

[PIPEWRENCH]

Great job. :thumbs::thumbs:
My computer knowledge is mainly heating and AC programs.
Even simple can become a nightmare.
Most people struggle with a programmable thermostat or TV remote.

 

[PoS]

The site is up for now. We may have a bump in the road or two due to the new server settings not fully optimized to the new OS and other security features, but I sincerely hope the worst is behind us. Thanks for everyone's patience during the past 3 days!

New OS? So you upgraded from Win 3.1 to Win98SE. Yipee!

 

[grip]

New OS? So you upgraded from Win 3.1 to Win98SE. Yipee!

Win 98 rocked! Every update since has been a poser. And Win 10 is a nightmare of confusion.