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So WTF happened!?

New OS? So you upgraded from Win 3.1 to Win98SE. Yipee!

Do you think money grows on trees? They got a free copy of Win ME, since no one actually wants it.
 
I did miss my favorite English language forum.
 
So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it. :p

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers

Thank you. Withdrawal symptoms are not pleasant!
 
Blame Red, that bastard has a ton of passion.

Actually he deserves a ton of credit and kind a feel that I left him out of the original post... he helped make sure we were on task and learned a ton about what goes on behind the scenes.
Wait until you read his perspective....:mrgreen:

Thanks Schweddy, I appreciate your work behind the scene. Hope to see you on the forums occasionally too. :)
 
"Best laid plans of mice and men..."

Good to see it back up and running.
 
Great clap of hands on all the work put in, perseverance, endurance and general tenacity displayed.

Never thought I'd find twitter exciting, but the images behind the scenes it conjured up served for entertainment. Four letter words widely echo-ed thru the house and the countryside here, even.

Great job, you guys.:applaud
 
Kudos to Schweddy and Red! What should have been a relatively short sprint turned into a marathon.

Thanks for having the dogged determination to deal with all the unexpected twists and turns.
 
Thanks for your hard work on this.
 
No longer limited to 140 characters, so buckle up! :D


So we determined a couple of things - upgrades suck, and they suck even more when your host company isn't anywhere remotely close to what they used to be. The level of support that we "received" was pathetic. If they treat all of their customers like this they won't stay in business much longer (I am actively looking at various other hosting companies). What we were hoping would be complete in the 6-12 hour range ended up being close to 68 hours instead. Chat support sucked and e-mail support put us at the back of the line for some strange reason. We hopefully won't have to go through anything even remotely this tasking any time soon.

The site is up for now. We may have a bump in the road or two due to the new server settings not fully optimized to the new OS and other security features, but I sincerely hope the worst is behind us. Thanks for everyone's patience during the past 3 days!

Why'd you have to turn it over to management? and why wasn't there phone support? I mean, if you're payin top dollar and the register is ticking, you should have pushed those people harder. Computer stuff like that is not fun, so I give you that, but man I think the company got screwed on this.
 
Thanks for hard work under pressure. I did a 800 port telephone switch overnight. Well, it was supposed to be overnight. About 4 AM the Pac Bell techs both tell me they had never done the new "supertrunk" conversion before and it shortly became obvious.
 
So WTF happened!?


Well, we were nearing our EOL on the server in March. Holy ****, can you believe we had that same HD (or clone) for 13 years!?


We 'thought' we had everything planned out and ready. The server was decent and the price was only $25 more a month... so we bit the bullet.
And boy did we ever! It started very good with shutting down our forum software and creating the ticket to move everything over. We were told
that everything should port fine and we would have an upgraded system that is virtually identical with upgraded server software and additional
security features. {insert Jersey accent 'no problem'}

The ticket was created about 2pm and asked for them to start the server move at 2am or right after the nightly backup. We shut the forums down
at midnight to allow for a full and complete backup. Well, it looks like they didn't even start until Sunday at 8am. I replied with the additional questions
asked. Then we were told it would take awhile after an inquiry at noon, they replied about 6:30pm saying they are in the process of packaging the accounts.

At 3am I started asking about updates. They finally replied about 8:30am saying non-home assets have been moved. Seeing a pattern?

At 2:30pm,yesterday, we were told that they were syncronizing the account and the final step could take 2-12 hours.

At 6:15pm, yesterday, we got the email that everything was complete. Immediately, DNS was updated to start propagating.
Crazy enough Red was able to see the new site within about 10 minutes, mine took about 20 hours.

We got this error.. this ****ing error that we could not figure out. I'm sure you saw it. :p

We wrote up a ticket at 8:33 pm. They replied (after a chat session) at 10:51pm saying it was escalated to Level 2 tech.
at 4am, I asked for an update. At 12:19pm, they finally replied after a twitter, chat, phone call for an update.

The update said: It should be working, have a nice day. In so many words...

A few hours ago, with Google at my side we got her working.

/cross fingers




What is your SLA? You lost advertising and donations. you should be compensated.


Is this a virtual environment?
 
Well I sure missed the place. I even signed up for twitter to get updates. Seeing the frustrations of what those involved with the upgrade and transfer had to deal with. No support at the new company well I am sure a few colorful phrases were flying.
Schweddy & RedAkSton- Thank you for the hard word, and time that was put into this.
 
Sometimes just saying thank you does not seem to be sufficient.
Be that as it may; Thank you!
 
Well I sure missed the place. I even signed up for twitter to get updates. Seeing the frustrations of what those involved with the upgrade and transfer had to deal with. No support at the new company well I am sure a few colorful phrases were flying.
Schweddy & RedAkSton- Thank you for the hard word, and time that was put into this.
I even signed up for twitter to get updates.
I could read them okay without signing up at all.

But this is probably not the thread for it.
Schweddy & RedAkSton- Thank you for the hard word, and time that was put into this.
seconded, thirded and carried.
 
Thank you Schweddy, Red and all the mods and DMs for all the work you do here.
 
I wish I could give you guys a beer. Or many beers.

Thanks for all the work you guys do.
 
Schweddy, I know you guys had a terrible time getting DP back online but we are glad you did.
DP is a great place to hang :cool:
 
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