I may be wrong.
But, I will grant you that its a good question to ASK that dimwit GZ..
As in did he KNOW every resident of the Retreat and all their guests and visitors.
Critical thinking is a thing of the past.
Madoff for Social Security Administration commissioner
The "reaching for the phone" bit is in two of three of the accounts I am aware of.
Anyone wondering what I'm talking about start here:
The Psychology of Persuasion