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Got a Trojan problem. :(

Kal'Stang

Kal'Stang

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I've got a trojan virus on my computer that i can't seem to get rid of so I'm hoping that someone can help me with it. At least I think its a trojan. HitmanPro says that it is anyways. Only info i have is what HitmanPro lists it as:

?qfajyz
HKU\S-1-21-2211076192-397692788-1114826653-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\
Click to expand...

Any suggestions? Or is this just a case of HitmanPro seeing something that Microsoft has in Win10 as being a trojan? I do know that Win10 has a lot of software that allows Microsoft to do some things that I'm not particularly happy about so thinking this might be a side effect of that?
 
Kal'Stang said:
I've got a trojan virus on my computer that i can't seem to get rid of so I'm hoping that someone can help me with it. At least I think its a trojan. HitmanPro says that it is anyways. Only info i have is what HitmanPro lists it as:



Any suggestions? Or is this just a case of HitmanPro seeing something that Microsoft has in Win10 as being a trojan? I do know that Win10 has a lot of software that allows Microsoft to do some things that I'm not particularly happy about so thinking this might be a side effect of that?
Click to expand...

You can re-do your registry?
 
The Avast+Malwarebytes combo on which I've been for years never failed me. Perhaps the change can do you good. Both are available for free; so give it a try.
 
Also, the more stubborn and intrusive viruses attach themselves to system files and processes, which means there's a high chance this isn't a false positive.
 
Does not look like a trojan.

Run this first..

https://toolslib.net/downloads/viewdownload/1-adwcleaner/ ... press the download button and just run. It will remove most adware/spyware stuff that often is put as trojans. It is similar to Malwarebytes, but from experience much better. Done by a French guy and is free.

Next run Windows Defender.. full scan.

After that run Free Online Virus Scan - Bitdefender Online Virus Scanner

If they all give you a clean bill of health... then go and uninstall Hitman Pro :)

On Windows 10 the anti-virus defense is very good. Have you gotten the Anniversary update yet? If not, then hope you do so.. it is a must install as the Windows Defender has been improved.
 
Gaztopian said:
Also, the more stubborn and intrusive viruses attach themselves to system files and processes, which means there's a high chance this isn't a false positive.
Click to expand...

Only if you are running Windows 7 and before. With 8 and 10 the risks are considerably lower and with 10 you (for a normal user) dont need to run any extra anti-virus software..

Of course any security system is only as good as the "stupidity" of the user.
 
PeteEU said:
Does not look like a trojan.

Run this first..

https://toolslib.net/downloads/viewdownload/1-adwcleaner/ ... press the download button and just run. It will remove most adware/spyware stuff that often is put as trojans. It is similar to Malwarebytes, but from experience much better. Done by a French guy and is free.

Next run Windows Defender.. full scan.

After that run Free Online Virus Scan - Bitdefender Online Virus Scanner

If they all give you a clean bill of health... then go and uninstall Hitman Pro :)

On Windows 10 the anti-virus defense is very good. Have you gotten the Anniversary update yet? If not, then hope you do so.. it is a must install as the Windows Defender has been improved.
Click to expand...

I tried to download the first link there and when I try to open it all i get is an "unspecified error" and it won't start. :(
 
Kal'Stang said:
I tried to download the first link there and when I try to open it all i get is an "unspecified error" and it won't start. :(
Click to expand...

Is the file you download called adwcleaner_6.000.exe? Works fine here.
 
I'm trying to have win def do a scan now. Essentially I'm going to be using everything suggested in this thread in order to make sure its gotten rid of. Avast, win def, malwarebytes, bitdefender, all of it.
 
Kal'Stang said:
Yep, that's it.
Click to expand...

Hmm and run in administrator mode? If still a problem, try downloading it again.. and then get back to me. Are the other anti-virus stuff working as intended?

OH and FOR THE LOVE OF GOD!!! .. dont have 2 anti-virus installed at the same time (windows defender does not count as one).
 
PeteEU said:
Hmm and run in administrator mode? If still a problem, try downloading it again.. and then get back to me. Are the other anti-virus stuff working as intended?

OH and FOR THE LOVE OF GOD!!! .. dont have 2 anti-virus installed at the same time (windows defender does not count as one).
Click to expand...

Admin mode worked.

And yeah, I know about having 2 anti-virus programs installed at one time. The great thing about hitmanpro is that its designed to be on a comp with another anti-virus program on. It's a program that isn't running except at specified times and then only to do a scan of the comp. I got it as an additional security to compliment win defender.
 
Kal'Stang said:
Admin mode worked.

And yeah, I know about having 2 anti-virus programs installed at one time. The great thing about hitmanpro is that its designed to be on a comp with another anti-virus program on. It's a program that isn't running except at specified times and then only to do a scan of the comp. I got it as an additional security to compliment win defender.
Click to expand...

Never liked Hitman Pro myself. Malwarebytes was my go to before AdwCleaner came around. It all started with Malwarebytes and Hitman Pro not being able to remove browser hijacks fully... AdwCleaner did.
 
Get a smaller size.
 
You need a get a tiny wooden horse, fill it with Greeks, and put it in your computer. That's the best way to get rid of Trojans.
 
Kal'Stang said:
I've got a trojan virus on my computer that i can't seem to get rid of so I'm hoping that someone can help me with it. At least I think its a trojan. HitmanPro says that it is anyways. Only info i have is what HitmanPro lists it as:



Any suggestions? Or is this just a case of HitmanPro seeing something that Microsoft has in Win10 as being a trojan? I do know that Win10 has a lot of software that allows Microsoft to do some things that I'm not particularly happy about so thinking this might be a side effect of that?
Click to expand...

Poor thing!
 
Just knew I'd be getting the Trojan Horse responses...surprised I didn't get certain other responses though....

In anycase, I'm currently doing a full scan with Windows Defender. Started it at 2:56AM Pacific Time and its still going at 6:27AM. Wish I had an SSD. :(
 
PeteEU said:
Does not look like a trojan.

Run this first..

https://toolslib.net/downloads/viewdownload/1-adwcleaner/ ... press the download button and just run. It will remove most adware/spyware stuff that often is put as trojans. It is similar to Malwarebytes, but from experience much better. Done by a French guy and is free.

Next run Windows Defender.. full scan.

After that run Free Online Virus Scan - Bitdefender Online Virus Scanner

If they all give you a clean bill of health... then go and uninstall Hitman Pro :)

On Windows 10 the anti-virus defense is very good. Have you gotten the Anniversary update yet? If not, then hope you do so.. it is a must install as the Windows Defender has been improved.
Click to expand...

The adware cleaner came up with a few things. Nothing serious that I could see though.

The other two didn't come up with anything.

As for the update, I've got auto-update for win10 on, did it come through that or was it supposed to be a separate install that i had to actively say OK to? If it was a part of the auto-update then I'm sure I have it.
 
Kal'Stang said:
The adware cleaner came up with a few things. Nothing serious that I could see though.

The other two didn't come up with anything.

As for the update, I've got auto-update for win10 on, did it come through that or was it supposed to be a separate install that i had to actively say OK to? If it was a part of the auto-update then I'm sure I have it.
Click to expand...

Most people dont have the Anniversary update yet as it is being rolled out slowly.. it is a rather large download and updating so many millions of machines takes time. You will get it eventually and you will notice it, because it requires the machine to reboot a couple of times. Once done you will see some noticeable but welcome changes here and there.... among other things, a shield icon on the taskbar which indicates Windows Defender is running.

As for not finding anything, then I suspect it is a false positive. Keep an eye out for anything strange going on, but I suspect you are clear unless it is something totally new and why would they target you?
 
Kal'Stang said:
The adware cleaner came up with a few things. Nothing serious that I could see though.

The other two didn't come up with anything.

As for the update, I've got auto-update for win10 on, did it come through that or was it supposed to be a separate install that i had to actively say OK to? If it was a part of the auto-update then I'm sure I have it.
Click to expand...
As someone who does this for a living, start with the free Malwarebytes. If it finds nothing, download and run RKill, then run Malwarebytes again. If you do that and find no problems, I'd say you're probably safe.

If you could post a screenshot of the error message you're given, it might help also.
 
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