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Question re my HP printer....

MaggieD

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I've got an HP 3050 J610 printer/scanner. I can't scan from the printer. It tells me to scan from my computer. I can't find the HP 3050 program that will give me scan dialogue. I'm wireless. That works fine -- but I can't pull up the HP software for scanning.

Any ideas?
 
How do you scan from your computer and not the printer/scanner :shock:

Can't you just download the driver from the internet?
 
I've got an HP 3050 J610 printer/scanner. I can't scan from the printer. It tells me to scan from my computer. I can't find the HP 3050 program that will give me scan dialogue. I'm wireless. That works fine -- but I can't pull up the HP software for scanning.

Any ideas?

Do you remember if your printer came with a disc loaded with software? If not:

http://support.hp.com/us-en/product/hp-deskjet-3050-all-in-one-printer-series-j610/4066450/drivers

Click on "Software and Drivers" and select the correct model.
 
Do you remember if your printer came with a disc loaded with software? If not:

HP Deskjet 3050 All-in-One Printer series - J610 Drivers & Downloads | HP® Support

Click on "Software and Drivers" and select the correct model.

Thank you so much. But it's the strangest thing. First, the disk won't load into my Windows 8.1. I get error messages. I've actually downloaded from your link. It downloads and installs, but then I can't find the program to open it. Very strange. I'm not that familiar with Windows 8 -- I use the old Desktop config -- and can't find the program files other than thru Control Panel -- that list will only let me uninstall or fix -- not open. I've forgotten something (or something). Sigh...
 
How do you scan from your computer and not the printer/scanner :shock:

Can't you just download the driver from the internet?

I've downloaded everything I can find...I'm sooo confused. I thought I should be able to open an HP program that would let me select "scan" and tell the program what to do with the scanned item -- file it, print it, send it . . . whatever. I can't find anything on my computer that'll do that. I can print from Word or Chrome or any program . . . but can't open an HP program that I can tell to scan...
 
Thank you so much. But it's the strangest thing. First, the disk won't load into my Windows 8.1. I get error messages. I've actually downloaded from your link. It downloads and installs, but then I can't find the program to open it. Very strange. I'm not that familiar with Windows 8 -- I use the old Desktop config -- and can't find the program files other than thru Control Panel -- that list will only let me uninstall or fix -- not open. I've forgotten something (or something). Sigh...

Did you select windows 8.1 when it asked you to choose what your operating system was? Generally speaking the installation file should leave a shortcut on your desktop. If you can't find it, perhaps you can follow the installation file path and find the executable (generally a .exe file) via windows explorer.
 
I've downloaded everything I can find...I'm sooo confused. I thought I should be able to open an HP program that would let me select "scan" and tell the program what to do with the scanned item -- file it, print it, send it . . . whatever. I can't find anything on my computer that'll do that. I can print from Word or Chrome or any program . . . but can't open an HP program that I can tell to scan...

On mine I just hit scan and it scans it and then it pops open the program. Not sure. On a network printer I have to select the destination from a list on the scanner display which is a PITA because there is only one destination for scanned docs to go to.
 
On mine I just hit scan and it scans it and then it pops open the program. Not sure. On a network printer I have to select the destination from a list on the scanner display which is a PITA because there is only one destination for scanned docs to go to.

Hmmm, I'm going to try some things along that line and see if that's the problem. Great info. Gives me hope! Thank you very much.
 
Hmmm, I'm going to try some things along that line and see if that's the problem. Great info. Gives me hope! Thank you very much.

No problem. Best of luck to you and your neighbor whose garage door opens every time you try to scan something :2razz:
 
How do you scan from your computer and not the printer/scanner :shock:

Can't you just download the driver from the internet?

Do you remember if your printer came with a disc loaded with software? If not:

HP Deskjet 3050 All-in-One Printer series - J610 Drivers & Downloads | HP® Support

Click on "Software and Drivers" and select the correct model.

Did you select windows 8.1 when it asked you to choose what your operating system was? Generally speaking the installation file should leave a shortcut on your desktop. If you can't find it, perhaps you can follow the installation file path and find the executable (generally a .exe file) via windows explorer.

If you are still having issues, you can try and download and run this(from HP so safe): HP Printer Install Wizard for Windows | HP® Support

It is a installl wizard that will walk you through downloading and setting up your printer.

Thank you all!! Ya'll's posts here got me going. Last night, before I posted this, I was soooo FRUSTRATED! Tom said, "Put it up on your forum." I said, "Ohhhh, they won't be able to help...."

He was right. I was wrong. Thank you all so much!! You saved me a trip out in Umpteen-Below-Zero temps to send a copy of my driver's license to an insurance company. Yayyyy!!

Declan, I'm staying mum about the neighbor's garage door. It's standing open as we speak. :lol: :lol:
 
Thank you all!! Ya'll's posts here got me going. Last night, before I posted this, I was soooo FRUSTRATED! Tom said, "Put it up on your forum." I said, "Ohhhh, they won't be able to help...."

He was right. I was wrong. Thank you all so much!! You saved me a trip out in Umpteen-Below-Zero temps to send a copy of my driver's license to an insurance company. Yayyyy!!

Declan, I'm staying mum about the neighbor's garage door. It's standing open as we speak. :lol: :lol:

Just for my curiosity, what did you end up having to do?
 
Glad you are working.

I understand your frustration. I once spent several hours with my then boss trying to get the sound working on his new computer. Turns out, for reasons known but to God, the manufacturer of that computer "parked" the sound at the factory so you had to go in and find the little box to check to unpark it. It is the only computer I have ever encountered that on.
 
Just for my curiosity, what did you end up having to do?

From Declan's and StillBallin's posts, I downloaded new printer/driver software from HP. From yours, I downloaded a test wizard/doctor program. That walked me thru (and let me TEST) my scan function. From Declan's post, I noticed that the program was ID'ing TWO printers. I deleted one; tested the print function. Still couldn't figure out how to open anything that'd let me scan. Ran the 'doctor' program again, and it dropped an icon on my task bar.

Ahhh, synergy...
 
from declan's and stillballin's posts, i downloaded new printer/driver software from hp. From yours, i downloaded a test wizard/doctor program. That walked me thru (and let me test) my scan function. From declan's post, i noticed that the program was id'ing two printers. I deleted one; tested the print function. Still couldn't figure out how to open anything that'd let me scan. Ran the 'doctor' program again, and it dropped an icon on my task bar.

Ahhh, synergy...

aha!!
 
I've got an HP 3050 J610 printer/scanner. I can't scan from the printer. It tells me to scan from my computer. I can't find the HP 3050 program that will give me scan dialogue. I'm wireless. That works fine -- but I can't pull up the HP software for scanning.

Any ideas?

I know you solved the problem after running a marathon, but it should not have been that difficult heh.

Provided you downloaded and installed the full driver/software pack then the program you should be looking for is "HP Solution Center". Normally even on Windows 8, there is a short cut automatically placed on the desktop.

But in Windows 8, press start and start typing HP and it will pop up automatically. Right click, add to start or to taskbar. Takes under 10 seconds.

If you are one of those with so called "classic start menu" installed, then it should be there somewhere provided the programmer knows what he is doing. Quite a few of these free programs dont really work to well with new programs being added for some reason. If not, then use the search box and type HP Solution and it should find it.
 
From Declan's and StillBallin's posts, I downloaded new printer/driver software from HP.

That is always my first step before I add any new hardware. I never use the disks that come with an item, I always go to the manufacturers website and download their newest drivers/software and install that first.

I can't tell you how many times I would open a box for say a video card or printer and see the disk inside is dated 2-3 years earlier.
 
Thank you all!! Ya'll's posts here got me going. Last night, before I posted this, I was soooo FRUSTRATED! Tom said, "Put it up on your forum." I said, "Ohhhh, they won't be able to help...."

He was right. I was wrong. Thank you all so much!! You saved me a trip out in Umpteen-Below-Zero temps to send a copy of my driver's license to an insurance company. Yayyyy!!

Declan, I'm staying mum about the neighbor's garage door. It's standing open as we speak. :lol: :lol:

Cool for you Maggie. The Internet and Google the two things that are probably man's greatest invention.
 
Cool for you Maggie. The Internet and Google the two things that are probably man's greatest invention.

OMG, I so agree. I've used it for so many "how-to's" -- its finest hour was when the remote on my dimming-light-multi-speed-ceiling-fan suddenly stopped working. I was sooo discouraged. Buy a $150 fan; pay an electrician $100 to install it. All because of a $30 remote. Boo-hoo. After investigating, I learned how to rotate the 8 dipswitches to test the frequency set. Lo and behold...that was the problem. Yay!!!

Google. My hero. ;)
 
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