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Was CVS Pharmacy right or wrong?

Was CVS Pharmacy right or wrong?


  • Total voters
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So you want to punish the clerk even though she did nothing illegal and you admit that no legislation would cover the situation anyway and it is through such laws that we address such things?

This is funny.. I don't really want to "punish" the clerk, and I didn't use that word. I think something should be done, and there should be consequences for her behaviour. It isn't my place though. It's CVS's place to create that consequence and I think they should for good business practices and for PR purposes.

People "punish" there children all the time for things are not illegal.. and so do businesses. Being late to work isn't illegal and yet people lose their jobs for it.
 
Why does it fall on the clerk? He doesn't set prices at the store. He doesn't make policy there. And he probably doesn't make that much working there, but jobs are scarce right now. And if he sells a product for less than it's price, that's grounds to be fired. So why should he risk his own well-being when he has to make a living too? And what makes you think the clerk has any money? If all a girl who suffers asthma attacks AND her boyfriend have is a $20 bill, it's just as likely the clerk is broke himself.

It falls on the clerk because it's a question of individual choice, not economic structure. You can't morally justify these actions to me. If as a society we start morally justifying this behaviour and people start dying in pharmacies then the government would get involved with regulations.

If people act responsibly and are responsible for themselves then government wouldn't get involved. The minute somebody's child or family member dies because of this, their attitude would shift. A capitalistic structure doesn't even justify this individual behavior. If I were this girl and this was happening to me.. and say, I died... my boyfriend would have jerked that clerk over the count and there would have blood on the floor.

There doesn't have to legal consequences.... there are natural consequences, and those natural consequences could be anything from violent confrontation to consumer backlash. And IF I did die in this manner, I know my family would be taking somebody to court.

And if he sells a product for less than it's price, that's grounds to be fired.


That can't be proven. I have sold service products for less where I work and I don't get in trouble. My boss is fine if I lower prices to get more clients and not lose potentials, because she doesn't want to lose them to competition. It's a competitive practice and my boss is a franchisee. And if I ever lowered cost too much, she would take it out of my pay check... but that has never happened.

And if this clerk was fired for selling them an inhaler for a dollar less... I guarantee he would get his job back due to a public backlash. I have heard stories like this many times. Once a man charged couples 1,000 up front for wedding services, but in one case the bride died.. ironically of an asthma attack. When he refused to repay the groom their 1,000 and the story hit the press, he was eventually pressured into doing otherwise because of consumer and public backlash.

The private market isn't all about profit margins and trying to get the largest possible.. It also involves PR, successful competition, and retaining talented employees. Just look at commercials done for the big oil companies.. it's all PR, not much price competition in the commercials.

If this clerk was valuable to CVS because of work productivity, CVS wouldn't easily get rid of him. If the clerk was lazy and unproductive, then he is more likely to be fired at the drop of a hat.
 
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Dumb move... I might have fired the clerk for lack of common sense and compassion.

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Exactly, it could go either way. It depends on management. If it were me, I go off on this employee and I would create an ethics code for future reference. I would also want crisis training for my clerks.

One problem I have that isn't being discussed is that instead of immediately calling the paramedics, the clerk seems to have argued with the couple.

I might even go as far to fire this employee if they argued with me... (I didn't do anything wrong!!).. and I thought it was going to always be a problem.
 
I have already addressed what if he didn't have any money. Cash drawers come up a buck short / buck over all the time. Just from general counting errors over the course of a day.

Yeah, and if it happens too much, it's grounds for them to get fired. We don't know how often that clerk has gotten shortchanged, and every cent short is a cent that doesn't go to the store owner, which means it's grounds for getting fired since the store isn't making as much of a profit that's expected of it.

Cash drawers come up a buck short all the time, you're right. But employees get fired for minor reasons just as often.

His job is not worth her life. It's a moral call by an individual. You are right that he doesn't set store policy but he is in complete control of his own decisions. At the end of the day he can walk away and know he kept a woman from dying vs the possibility that she died over his paycheck.

If it's a moral call by an individual then why are you coming down on the call he made? He is in complete control of his own decisions, but he's not in complete control of the decisions of others such as 1) will he get fired for selling a product at a loss 2) the fact that a girl with asthma didn't have enough foresight to carry enough money to purchase medication. You want to blame the clerk for his decision but put no responsibility on the asthma sufferer for her decision, nor any responsibility on American society as a whole for being capitalistic.


This statement has NO basis at all.

Well everybody is saying how the clerk should have paid in that dollar. How do you know how much money he had in his wallet at that time? Maybe he didn't have any money.
 
It falls on the clerk because it's a question of individual choice, not economic structure.

You say that it's a question of individual choice. And yet when he makes a choice, you want to punish him for it.

So it's not really a matter of individual choice for you, but rather a matter of punishing someone who wasn't compelled to make the choice you wanted him to make.

It is too a matter of economic structure. In our capitalistic society, if you are able to pay for a good or service you are able to acquire it. If you are not able to pay for a good or service you are not allowed to acquire it. It's as simple as that. It is also not my fault that our society is that way.

You can't morally justify these actions to me. If as a society we start morally justifying this behaviour and people start dying in pharmacies then the government would get involved with regulations.

So, again, you are against people behaving in a certain way but you don't want to use laws to regulate that behavior. If it's not worth making a law about then it's not worth punishing the people who pursue that behavior.

So either you don't want to enact a law, which means this clerk was in the right, or you do want to enact a law in order to prohibit his behavior. Which is it?

If people act responsibly and are responsible for themselves then government wouldn't get involved.

You're right. If the girl and her boyfriend acted responsibly for themselves and carried enough money to deal with emergencies for their own medical conditions, they wouldn't be trying to put the blame on a clerk or a store for their lack of responsibility.

The minute somebody's child or family member dies because of this, their attitude would shift. A capitalistic structure doesn't even justify this individual behavior. If I were this girl and this was happening to me.. and say, I died... my boyfriend would have jerked that clerk over the count and there would have blood on the floor.

Yeah, and then that clerk would be able to file assault charges on the boyfriend. It's not the clerk's fault the store fixes the price of the inhaler. It's not the clerk's fault we live in a capitalistic society. To punish him for it would be totally unfair.

There doesn't have to legal consequences.... there are natural consequences, and those natural consequences could be anything from violent confrontation to consumer backlash. And IF I did die in this manner, I know my family would be taking somebody to court.

So at first you say how the clerk is in the moral wrong for not being charitable, but then you say violent backlash is justified when someone doesn't act charitable. So then you go from the moral right of charity to moral-induced extortion. "Be nice, or I'll punch your face in." How is that morally justified?

There may be consumer backlash, yes. But that is not the job for the clerk to deal with - that is the job for the manager. And that depends on what kind of manager he is. I've worked with great bosses and I've worked with asshole bosses. Some asshole bosses don't care about consumer backlash. But that is not the clerk's fault, as his job is to do what the boss tells him or risk getting fired.

You say that there doesn't have to be legal consequences, but then you mentioned that if this happened to you and you died your family would take someone to court. So you've just contradicted yourself. So which is it? Should their be legal consequences regarding these things or shouldn't there? What should be the guidelines for those legalities?

And if he sells a product for less than it's price, that's grounds to be fired.


That can't be proven. I have sold service products for less where I work and I don't get in trouble. My boss is fine if I lower prices to get more clients and not lose potentials, because she doesn't want to lose them to competition. It's a competitive practice and my boss is a franchisee. And if I ever lowered cost too much, she would take it out of my pay check... but that has never happened.

And I've worked for bosses who haven't given me the authority to change prices on the products sold. If I tried that, I would get a dressing down and have one more mark made against me to get fired. Considering the bills I have to pay, I wouldn't risk it after that.

And if this clerk was fired for selling them an inhaler for a dollar less... I guarantee he would get his job back due to a public backlash. I have heard stories like this many times. Once a man charged couples 1,000 up front for wedding services, but in one case the bride died.. ironically of an asthma attack. When he refused to repay the groom their 1,000 and the story hit the press, he was eventually pressured into doing otherwise because of consumer and public backlash.

Until the public forgets about the whole incident, in which he can be fired nice and quietly, without the public backlash.

The private market isn't all about profit margins and trying to get the largest possible.. It also involves PR, successful competition, and retaining talented employees. Just look at commercials done for the big oil companies.. it's all PR, not much price competition in the commercials.

Look at the commercials for BP, and then do in-depth research about what they're really to address oil spill victims. It's not pretty.

If this clerk was valuable to CVS because of work productivity, CVS wouldn't easily get rid of him. If the clerk was lazy and unproductive, then he is more likely to be fired at the drop of a hat.

But you didn't say that he should stay hired or be fired because of productivity. You said he should be fired because of this one incident. So according to you, and many others, it doesn't matter what his employee history is - is you want him punished for this one event.
 
This is funny.. I don't really want to "punish" the clerk, and I didn't use that word. I think something should be done, and there should be consequences for her behaviour. It isn't my place though. It's CVS's place to create that consequence and I think they should for good business practices and for PR purposes.

People "punish" there children all the time for things are not illegal.. and so do businesses. Being late to work isn't illegal and yet people lose their jobs for it.

Well, punishing the clerk is exactly what it would be to fire him over this instance. And people get fired for having their cash register short of money all the time as well.

Exactly, it could go either way. It depends on management. If it were me, I go off on this employee and I would create an ethics code for future reference. I would also want crisis training for my clerks.

Well, it's not that employee's fault that an ethics code wasn't implemented, nor was it his fault that crisis training wasn't implemented. I have no problem with those things being implemented, I just don't think the clerk should be punished because it wasn't. He's just trying to do his job, and if CVS doesn't provide adequate training then that is the fault of the corporation, not the employee.

Although it should be pointed out that such extra training costs extra money, which would mean rises in prices. So the question then becomes whether or not cutomers will pay those extra prices for that training.

One problem I have that isn't being discussed is that instead of immediately calling the paramedics, the clerk seems to have argued with the couple.

That depends on what the argument was - the way I read it, the clerk argued over giving the medication the girl and boyfriend couldn't afford. Maybe he didn't think to call the paramedics right away, but then again neither did the girl or her boyfriend.

I might even go as far to fire this employee if they argued with me... (I didn't do anything wrong!!).. and I thought it was going to always be a problem.

Well, he didn't do anything wrong, according to his training. If a boss doesn't perform adequate training to their employees, that employee shouldn't bear the burden for it. It's the fault of the boss, and it's the boss who should be punished, not the employee.
 
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Well, punishing the clerk is exactly what it would be to fire him over this instance. And people get fired for having their cash register short of money all the time as well.

If there wasn't some explicitly stated company policy regarding handing out merchandise for free or at a discounted price in the case of medical emergencies, and if this policy wasn't clearly written in the employee handbook, which all new employees are required to read and sign, then the company can't fire the employee for not doing it.
If they tried, the employee could turn around and sue them into bankruptcy.
 
You say that it's a question of individual choice. And yet when he makes a choice, you want to punish him for it.

How many times do I have to repeat myself. I don't want to punish him.. there is nothing else to be said about this matter. I don't want to punish him. Accept that and move on with a valid argument please.

So it's not really a matter of individual choice for you, but rather a matter of punishing someone who wasn't compelled to make the choice you wanted him to make.

LOL... every choice somebody makes has consequences. I am not advocating a government or legal consequence. I am stating the obvious that there will be a consequence if this behavior continues. I don't have to play a hand in either the behavior or the consequence.. it's a matter of human agency, hence it's a natural consequence, not a government enforced one that I am advocating.

It is too a matter of economic structure. In our capitalistic society, if you are able to pay for a good or service you are able to acquire it. If you are not able to pay for a good or service you are not allowed to acquire it. It's as simple as that. It is also not my fault that our society is that way.

I agree with you about acquiring goods and services, but pricing is subjective... and so are individual circumstances. Also pricing isn't just a capitalistic structure, everything has a cost or some form of opportunity cost.

In Soviet Russia, government set price

In Soviet Russia, private market or CVS clerk couldn't lower price without government punishment

So, again, you are against people behaving in a certain way but you don't want to use laws to regulate that behavior. If it's not worth making a law about then it's not worth punishing the people who pursue that behavior.

I do want people to behave a certain way, we all do. There doesn't have to be a government consequence for everything.. there are natural consequences.

I expect the children I babysit to be respectful in public places and not scream at the top of their lungs. I don't have to ask the government to get involved.

Do you mind if I act a certain way by taking a crap on your bed? If you don't like my behavior you better call the government and tell them to regulate.

So either you don't want to enact a law, which means this clerk was in the right, or you do want to enact a law in order to prohibit his behavior. Which is it?

I don't want to enact a law.. as I always said. Why can't you believe me?
You're right. If the girl and her boyfriend acted responsibly for themselves and carried enough money to deal with emergencies for their own medical conditions, they wouldn't be trying to put the blame on a clerk or a store for their lack of responsibility.

Speaking of punishment.. when you use words like responsibility you are trying to morally justify behavior of one party over the other. You are making a moral judgement, and saying the clerk had a moral duty to punish the couple for lack of responsibility.... How ironic.

I don't believe in social punishment or even social punishment is absolute.. It is not a collective agent. As I have said before I am a libertarian or a minianarchist (I am not too big on labels and it isn't important), but I believe social compassion should take precedent to social punishment, and it naturally does when government is drastically removed- it's a common survival instinct.

I am against this form of social punishment that you advocate. The government always steps in to punish and guide punishment.. the government's authority here is absolute, not the societies. I don't think punishment is necessary for human beings to thrive in a social setting with limited to no government. Trying to create an agency that seeks to punish others, is a self sustaining cycle of government bondage. Keep this behavior up and the government soon be here to help this woman and others like her.

Yeah, and then that clerk would be able to file assault charges on the boyfriend. It's not the clerk's fault the store fixes the price of the inhaler. It's not the clerk's fault we live in a capitalistic society. To punish him for it would be totally unfair.

Of course they will press assault charges on my bf.. lol. That isn't the point. The point is is that people's loved one's don't stand around to watch them die without action or reaction. If the clerk chooses to stand there and watch me die rather than help, then he isn't helping society. If CVS protects this behavior, then CVS isn't helping society.. and if the behavior continues, consumers will find a another pharmacy to take their business to
So at first you say how the clerk is in the moral wrong for not being charitable, but then you say violent backlash is justified when someone doesn't act charitable. So then you go from the moral right of charity to moral-induced extortion. "Be nice, or I'll punch your face in." How is that morally justified?

I am not talking about violent backlash.. I am talking about consumer backlash..

And in the case of myself and my boyfriend, you wouldn't feel morally justified in violently reacting to somebody refusing to help your loved one? It's matter of subjectivity, but when our lives are threatened and we see an individual as a threat to that life, we usually react to that individual with violence. It's act of survival and preservation. I am not saying I am morally correct and others are wrong. It's not a matter of understanding morals, but the sociology of humans. You really are misunderstanding my beliefs.
There may be consumer backlash, yes. But that is not the job for the clerk to deal with - that is the job for the manager.

I am not saying anything otherwise.. The manager judges for themselves the scope of this clerk's behavior. If I were the manager, I know what I would do. I am not saying this clerk should be punished by law. I don't agree with the clerk, but I don't expect a clerk to understand business so well that they understand this concept either. That is why there is management. If management protects this clerk's behavior, then they can deal with a potential consumer backlash.

You say that there doesn't have to be legal consequences, but then you mentioned that if this happened to you and you died your family would take someone to court. So you've just contradicted yourself. So which is it? Should their be legal consequences regarding these things or shouldn't there? What should be the guidelines for those legalities?

If I died I know my family would go to court. There are lawyers in my family, it's no question.

Until the public forgets about the whole incident, in which he can be fired nice and quietly, without the public backlash.

It depends on who it happens to and how quietly it is resolved between the two parties..

But you didn't say that he should stay hired or be fired because of productivity. You said he should be fired because of this one incident. So according to you, and many others, it doesn't matter what his employee history is - is you want him punished for this one event.

If I said he should be fired.. that isn't the only thing that I have said. In my own idealistic society, under my idealistic form of social structure- this would not have happened and if it did, it would not be tolerated. Firing him would be acceptable, and it is acceptable within the context of society as it is now. However, it really is up to mgt but it should be addressed in some fashion.
 
Well, punishing the clerk is exactly what it would be to fire him over this instance. And people get fired for having their cash register short of money all the time as well.

People's cash drawers are short all the time, and I have never seen anybody fired over being a couple of bucks short... it's actually really common for drawers to not balance. I have worked in all types of settings and have been responsible for cash drawers.


Well, it's not that employee's fault that an ethics code wasn't implemented, nor was it his fault that crisis training wasn't implemented. I have no problem with those things being implemented, I just don't think the clerk should be punished because it wasn't. He's just trying to do his job, and if CVS doesn't provide adequate training then that is the fault of the corporation, not the employee.

I am not trying to find FAULT in anybody. I am only looking at the facts. The clerk should be treated fairly.. not unfairly.
Although it should be pointed out that such extra training costs extra money, which would mean rises in prices. So the question then becomes whether or not cutomers will pay those extra prices for that training.

Bad economics.. Training expenses are not variables of product costs. Training expenses are overhead costs. Product cost variables are supply and demand, and the cost of obtaining goods prior to markup and shipping them to CVS.

Training expenses may cause a decrease in the bottom line if revenues are the same, which affects retaining earnings or dividend payments. At the it's most drastic implications, increased training expenses could impact stock prices... but not consumer prices..

When Sarbanes Oxley was introduced it did cause auditing services to increase, but that is because SOX regulated the work of auditors and made the work more.
That depends on what the argument was - the way I read it, the clerk argued over giving the medication the girl and boyfriend couldn't afford. Maybe he didn't think to call the paramedics right away, but then again neither did the girl or her boyfriend.

Obviously the couple didn't want to call the 911.. they wanted the medicine.. It was a crisis situation and the clerk should have called immediately.. but IDK maybe this clerk doesn't know much about asthma or the inhalers and didn't think the situation was that serious

Well, he didn't do anything wrong, according to his training. If a boss doesn't perform adequate training to their employees, that employee shouldn't bear the burden for it. It's the fault of the boss, and it's the boss who should be punished, not the employee.

Again.. I am not going to argue fault or moral duty to punish.. It's a wasteful debate, and I personally don't like judging people.. it's more interesting to try and understand them and find a solution rather than judge them. All I am saying is that I think the clerk should have done something else.. and that can be done without government intervention
 
What if somebody does die... should the capitalistic system protect this behaviour in all cases?

Some people seem to be using this thread to attack capitalism. If the article is correct, it's about people caring more about a buck than helping someone in need. For all we know the clerk and customers were socialists.
Store policy doesn't even have anything to do with it. How people were insensitive to a woman having an asthma attack is what is troubling.
Capitalism has squat to do with it.
 
If there wasn't some explicitly stated company policy regarding handing out merchandise for free or at a discounted price in the case of medical emergencies, and if this policy wasn't clearly written in the employee handbook, which all new employees are required to read and sign, then the company can't fire the employee for not doing it.
If they tried, the employee could turn around and sue them into bankruptcy.

I personally don't see why any company would fire a productive individual for doing such a thing. Of all the bosses I have worked for, I couldn't see them firing me over such a thing.. and there were times I really messed up and I was never fired for it.
 
But my question is this: This is a Politics Debate forum, and so while you, me, and many others, personally would have paid that dollar, what should be done politically to address this? What sort of legislation and enforcement through government services be done to make sure that nobody dies for want of a dollar again? I'm just curious to know.

We should get back to a smaller government where people are willing to take responsibilty for helping those in need. Instead we are becoming people detatched from our fellow man thinking the government should legislate every part of our lives.
I can't believe we are talking about people being stingy with a dollar, and because of that we should enact some sort of legislation so it doesn't happen again.
Is there no government too big for some people?
 
We should get back to a smaller government where people are willing to take responsibilty for helping those in need. Instead we are becoming people detatched from our fellow man thinking the government should legislate every part of our lives.
I can't believe we are talking about people being stingy with a dollar, and because of that we should enact some sort of legislation so it doesn't happen again.
Is there no government too big for some people?

To think that a smaller government would help people become more charitable is naive.
 
We should get back to a smaller government where people are willing to take responsibilty for helping those in need. Instead we are becoming people detatched from our fellow man thinking the government should legislate every part of our lives.
I can't believe we are talking about people being stingy with a dollar, and because of that we should enact some sort of legislation so it doesn't happen again.
Is there no government too big for some people?

The bold is pretty much what I have been trying to say...
 
We should get back to a smaller government where people are willing to take responsibilty for helping those in need. Instead we are becoming people detatched from our fellow man thinking the government should legislate every part of our lives.
I can't believe we are talking about people being stingy with a dollar, and because of that we should enact some sort of legislation so it doesn't happen again.
Is there no government too big for some people?

How about instead of going back to a smaller government where people are willing to take responsibility for helping those in need, people take more personal responsibility for their own well-being? We wouldn't need any kind of legislation if people would take their own medical situations more seriously and carry medication with them in case of an attack or be sure to carry enough money to adequately pay for medication when they need to get it.
 
How about instead of going back to a smaller government where people are willing to take responsibility for helping those in need, people take more personal responsibility for their own well-being? We wouldn't need any kind of legislation if people would take their own medical situations more seriously and carry medication with them in case of an attack or be sure to carry enough money to adequately pay for medication when they need to get it.

You're argument is just creating another problem, and it will go to the government for decision... and you'll lose. Your idea of somebody taking care of their well being in this situation is carrying an extra $1.50 on them.. Otherwise, how was this individual neglecting her health and well being? She wasn't.. she was there getting her medicine but didn't have the exact amount.

If she just went to the ER you wouldn't be complaining.. and the ER's bill is more expensive than 21.50. People walk out of ER's not paying a cent all the time. She could have just done that instead and let the hospital raise everybody else's medical care costs..

That is your opinion and your criteria of responsibility, and it is vague and problematic.. What about drug addicts and people overeating and developing diabetes? That isn't taking responsibility for their health, so what if the next clerk decides he isn't go to sell you you're insulin because you're fat.... or refuses to fill your pain pills because you have track marks on your arm?

Should your 1.50 argument be my idea of health responsibility? Is that also my criteria? NO..

You have NO IDEA how responsible or irresponsible she is for her health.. Does she smoke? Does she go to the doctor regularly? Does she take her medication as prescribed? How often does she miss a dose?

When you try to define medical responsibility in this context, you're going to run into more problems than solutions... and you're going to be pointing the finger at more people with chronic health problems than anybody else.
 
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You're argument is just creating another problem, and it will go to the government for decision... and you'll lose. Your idea of somebody taking care of their well being in this situation is carrying an extra $1.50 on them.. Otherwise, how was this individual neglecting her health and well being? She wasn't.. she was there getting her medicine but didn't have the exact amount.

She was neglecting her health and well being because

1) she didn't have her inhaler with her while she went out despite being susceptible to asthma attacks at any time

2) she didn't carry enough money to purchase the medication she needed to relieve the asthma attack - it doesn't matter if she lacked $1.50 or $5 or $10 - she wasn't mindful enough to be sure she had the money to purchase the medication she needed in an emergency

That's not the clerk's fault. That's not CVS' fault. That's not the government's fault. But nobody else wants to point out the responsibility of the asthma sufferer; instead it's being rationalized away so that instead the clerk or CVS or the government should bear it instead.

If she just went to the ER you wouldn't be complaining.. and the ER's bill is more expensive than 21.50. People walk out of ER's not paying a cent all the time. She could have just done that instead and let the hospital raise everybody else's medical care costs..

Well, if she doesn't want to pay for the ER bill she should make sure she has enough to pay for the medication. If she doesn't have enough to pay for the medication, then she's forced to go to the ER and pay extra. The price she has to pay for not having enough forethought to carry the money needed for cheaper medication. That's not my fault. That's not the clerk's fault. That's not CVS' fault. That's her fault. And if she gets stuck with a bigger bill for the ER, maybe it'll teach her a lesson to either carry her inhaler with her or to carry a $50 for emergencies just in case.

That is your opinion and your criteria of responsibility, and it is vague and problematic.. What about drug addicts and people overeating and developing diabetes? That isn't taking responsibility for their health, so what if the next clerk decides he isn't go to sell you you're insulin because you're fat.... or refuses to fill your pain pills because you have track marks on your arm?

We aren't talking about not selling medication because someone's fat or because someone's old or because someone's ugly. We are talking about not selling medication because they don't have the money to pay for it.

If somebody has diabetes and they don't have enough money to pay for insulin, then they don't get the insulin. It's as simple as that if we're going to be living in a capitalistic society which isn't my fault that we've decided to do so.

Should your 1.50 argument be my idea of health responsibility? Is that also my criteria? NO..

You have NO IDEA of responsible or irresponsible she is for her health.. Does she smoke? Does she go to the doctor regularly? Does she take her medication as prescribed? How often does she miss a dose?

When you try to define medical responsibility in this context, you're going to run into more problems than solutions.

She didn't carry her medication with her in this instance when she had an asthma attack. That speaks for itself. And the clerk shouldn't be blamed for that. Neither should CVS.
 
She was neglecting her health and well being because

1) she didn't have her inhaler with her while she went out despite being susceptible to asthma attacks at any time

2) she didn't carry enough money to purchase the medication she needed to relieve the asthma attack - it doesn't matter if she lacked $1.50 or $5 or $10 - she wasn't mindful enough to be sure she had the money to purchase the medication she needed in an emergency

That's not the clerk's fault. That's not CVS' fault. That's not the government's fault. But nobody else wants to point out the responsibility of the asthma sufferer; instead it's being rationalized away so that instead the clerk or CVS or the government should bear it instead.



Well, if she doesn't want to pay for the ER bill she should make sure she has enough to pay for the medication. If she doesn't have enough to pay for the medication, then she's forced to go to the ER and pay extra. The price she has to pay for not having enough forethought to carry the money needed for cheaper medication. That's not my fault. That's not the clerk's fault. That's not CVS' fault. That's her fault. And if she gets stuck with a bigger bill for the ER, maybe it'll teach her a lesson to either carry her inhaler with her or to carry a $50 for emergencies just in case.



We aren't talking about not selling medication because someone's fat or because someone's old or because someone's ugly. We are talking about not selling medication because they don't have the money to pay for it.

If somebody has diabetes and they don't have enough money to pay for insulin, then they don't get the insulin. It's as simple as that if we're going to be living in a capitalistic society which isn't my fault that we've decided to do so.



She didn't carry her medication with her in this instance when she had an asthma attack. That speaks for itself. And the clerk shouldn't be blamed for that. Neither should CVS.

I am tired of hearing you use words like responsibility and fault.. I don't think this is anybody's fault, and I highly doubt you are a medical expert, so you're not really a authoritative voice on taking responsibility for one's health.

Asthma is a chronic health problem. People are born with it. That isn't anybodies fault. It also isn't her fault that she suffered a asthma attack when she did and where she did. It's a chronic health problem.

The only thing that is their "fault" or happens to be an important fact, is that she was a 1.50 short. Whose fault is that? Her fault for not having the money or the stores fault for not telling her how much it would be? Maybe it's her boyfriends fault.. Maybe they thought they had more money. Maybe her boyfriend earlier spent $100 dollars unbeknownst to her, and he is a big A hole who doesn't care about her health. Nobody knows.

The fact is trying to find fault is pointless and an endless. People don't make decisions free of constraints, there are always constraints.. There are constraints influencing why the clerk made his decision and there are constraints influencing why the couple only had 20 dollars. Blaming can go around and around, so that language is entirely pointless with me.. under any circumstance.

This entire discussion around fault is a worthless aspect of this debate. I am sick of it. The only reason you are bringing up fault and blame is to morally justify punishing her by forcing her to suffer an asthma attack.

I have said again and again.. I am not concerned about punishment in this discussion. The facts are the facts.

And it's a farce if you think you can even judge somebody as being irresponsible for not carrying an inhaler on them all the time. You're simply using it as a crutch because she was 1.50 short.

I don't carry an inhaler on me all the time, because I don't suffer chronic asthma. I actually once had an attack while driving, and stopped at a BP and got some coffee.. Coffee is known to stop an attack. It worked for me. I understand my condition. You don't. You're not in the position to dole at medical advice or "responsibility" requirements, nor is the government

My asthma isn't that bad that I need an inhaler all the time, just during certain seasons. I have bronchial asthma. It is also more difficult if you are a man or don't carry a purse. My gran always keeps her inhaler next to her chair and takes it as prescribed.. she doesn't have to carry it around either. But once she was put on oxygen.

We don't understand this woman's health risks exactly.. we don't know what advice her doctors have given her. The only fact that is really known to us is that she was a 1.50 short.

So which is it. Are you blaming this woman for not controlling her chronic health problem better or for not having an extra 1.50 in her wallet?
 
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If someone needs emergency medical care, the correct course of action, unless you're a member of the medical profession, is to summon an ambulance.
Not to traipse around a drugstore offering the sufferer prescription drugs for which they do not have a prescription.
It sounds like a good way to get someone killed, and end up in prison.
 
I am tired of hearing you use words like responsibility and fault.. I don't think this is anybody's fault, and I highly doubt you are a medical expert, so you're not really a authoritative voice on taking responsibility for one's health.

Asthma is a chronic health problem. People are born with it. That isn't anybodies fault. It also isn't her fault that she suffered a asthma attack when she did and where she did. It's a chronic health problem.

The only thing that is their "fault" or happens to be an important fact, is that she was a 1.50 short. Whose fault is that? Her fault for not having the money or the stores fault for not telling her how much it would be? Maybe it's her boyfriends fault.. Maybe they thought they had more money. Maybe her boyfriend earlier spent $100 dollars unbeknownst to her, and he is a big A hole who doesn't care about her health. Nobody knows.

The fact is trying to find fault is pointless and an endless. People don't make decisions free of constraints, there are always constraints.. There are constraints influencing why the clerk made his decision and there are constraints influencing why the couple only had 20 dollars. Blaming can go around and around, so that language is entirely pointless with me.. under any circumstance.

This entire discussion around fault is a worthless aspect of this debate. I am sick of it. The only reason you are bringing up fault and blame is to morally justify punishing her by forcing her to suffer an asthma attack.

I have said again and again.. I am not concerned about punishment in this discussion. The facts are the facts.

And it's a farce if you think you can even judge somebody as being irresponsible for not carrying an inhaler on them all the time. You're simply using it as a crutch because she was 1.50 short.

I don't carry an inhaler on me all the time, because I don't suffer chronic asthma. I actually once had an attack while driving, and stopped at a BP and got some coffee.. Coffee is known to stop an attack. It worked for me. I understand my condition. You don't. You're not in the position to dole at medical advice or "responsibility" requirements, nor is the government

My asthma isn't that bad that I need an inhaler all the time, just during certain seasons. I have bronchial asthma. It is also more difficult if you are a man or don't carry a purse. My gran always keeps her inhaler next to her chair and takes it as prescribed.. she doesn't have to carry it around either. But once she was put on oxygen.

We don't understand this woman's health risks exactly.. we don't know what advice her doctors have given her. The only fact that is really known to us is that she was a 1.50 short.

So which is it. Are you blaming this woman for not controlling her chronic health problem better or for not having an extra 1.50 in her wallet?

Well, I'm not the only who is using the word "fault." Remember, the question of this thread is "Was CVS Pharmacy right or wrong?" The majority of people have been arguing that they were wrong. I have been arguing that they are not. The reason why is because the responsibility for people's health goes to that person - not businesses who supply medication for the illness.

And no, I am not using it as a crutch. People should be mindful of their health risks, and if there's a chance they can suffer some kind of attack because of their condition, they should make allowances for it.

For example, I have a friend and she has diabetes. We went on a trip this weekend to visit a friend. We went just before lunch time. The trip took an hour, and between our depature and our destination there is nothing but farm land.

She didn't eat before we left, thinking we would have time to eat before her blood sugar dropped. We didn't. So she pulled out some carbohydrate tabs to deal with it until we got to the highway and I could pull over to get her something to eat. I paid for it because I carried plenty of cash on me in case I would need to spend it. Which I did.

My friend doesn't have complications from diabetes very often. But she is aware that it can happen. At any time. So she carried carbohydrate tabs in case of an emergency when she'd need them. She carries them with her in her purse all the time in case she'd need them. Which she never knows when she might. But, then again, that could be any time.

And if my friend were a man instead of a woman, I would tell him to bring a backpack with him to carry those things. Or a satchel to carry it and other things. That's perfectlly acceptable male attire. And even if it wasn't, conforming to male fashion styles isn't an acceptable reason to ignore his medical condition, and I would tell him so to his face.

So what I'm saying is that the woman and her boyfriend should be better prepared. She should either carry her medication all the time since it's factual that she can have an attack at any time or make sure she always carries enough money to buy medication should she ever need it. She needs to be better prepared. And CVS isn't in the wrong because she isn't prepared.
 
I can't fault this woman. It would be one thing if she did it repeatedly, but my assumption is that this is a one time thing for her. Expecting her to never make a mistake in regards to her medicine is an expectation that no human being can fulfil.
 
I don’t know because it is all rounded.
@ samsmart
I concur.


CVS should have taken care of the customer who was having an asthma attack, it’s just good business.
 
Another thought...why didn't they just fill the inhaler halfway and charge her half?

I don't know how inhalers work so I'm just speculating.
 
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Personally, you're allowed to do that. However, they aren't compelled to do that. So the clerks still did nothing wrong.

On a human compassion level? It was the wrong thing to do.

On the other hand? Where does it end? I do not have that extra penny so cannot get my pack of gum. Give me that penny cause "I" matter so much. Honestly a business cannot just hand out freebies like that.
 
Capitalistic is one thing. Potentially letting someone die for a dollar, while capitalistic, is abhorrent.

Personally, you're allowed to do that. However, they aren't compelled to do that. So the clerks still did nothing wrong.
 
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