Ntharotep
Well-known member
- Joined
- Dec 18, 2015
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Inspired by This Thread, I was curious of how much people value customer service in this day and age and how it effects their being a customer.
When discussing this with friends, coworkers, family- I hear a lot of different opinions. One of the arguments that seems to rise more and more (and more) is:
"Well look at how much they are paid and how they are treated by their employers..."
My problem is that I've worked a range of jobs over the years, some good jobs and some crappy jobs with crappy management. I have very rarely if ever taken this out on the customer. It is simple logic to me. If I have a crappy boss that isn't the customer's fault so why provide anything less than good customer service?
Everyone has bad days, of course, but these days it seems less and less expected that the service industry treat you like a customer unless you are paying hundreds or thousands of dollars (and even then you might be treated like an inconvenience).
So is it a big deal? Is being treated well as a customer a thing of the past to fall to the wayside like Disco?
Paing is the new paying...oops.
When discussing this with friends, coworkers, family- I hear a lot of different opinions. One of the arguments that seems to rise more and more (and more) is:
"Well look at how much they are paid and how they are treated by their employers..."
My problem is that I've worked a range of jobs over the years, some good jobs and some crappy jobs with crappy management. I have very rarely if ever taken this out on the customer. It is simple logic to me. If I have a crappy boss that isn't the customer's fault so why provide anything less than good customer service?
Everyone has bad days, of course, but these days it seems less and less expected that the service industry treat you like a customer unless you are paying hundreds or thousands of dollars (and even then you might be treated like an inconvenience).
So is it a big deal? Is being treated well as a customer a thing of the past to fall to the wayside like Disco?
Paing is the new paying...oops.