View Poll Results: Should Tipping be figured into a wait staff wage?

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  • Yes, it is perfectly fine for wait staff to have a lower wage, they are making that up in tips.

    17 28.81%
  • No, It is the job of the management to pay their employees accordingly.

    22 37.29%
  • A combo of both.

    14 23.73%
  • I need a beer and I don't care...

    6 10.17%
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Thread: Wait staff, tipping, and Minimum Wage

  1. #21
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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by MaggieD View Post
    When's the last time you saw a postal employee hustle when the line's long? The people behind the deli counter do the same? No, the TIPS system we have for waitstaff works. The good ones make pretty good money; the bad ones make such a poor living, they either get better? Or quit.

    Why do car salesmen get paid on commission? Realtors? Door-to-door salespeople? Why do some factories pay bonuses on piecework? Carpet and furniture salespeople? Tech firms? Money motivates.
    I still made pretty good tips even though I wasn't the best or quickest waitress by any stretch. Being personable and friendly goes a long way. I hated waitressing because you can't count on a set amount of money ever, so it makes budgeting very difficult, you are always rushing around, and I found that a lot of employers treat their waitstaff pretty shabby too.

    Of note, in my experience, I found that a lot old people were the worst when it comes to tipping.

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    Re: Wait staff, tipping, and Minimum Wage

    This one particular customer comes to mind. She was an older woman, blind and always told me all about her problems with her daughter and son-in-law, etc. So of course I felt sorry for her and was as nice as I could possibly be towards her. One night she comes in and orders a meal and I fetch it for her, and she's unhappy with it (she was EXTREMELY picky), so she decided she wants something else. I'm like fine and I put the order in to the chef. The next thing you know, she's asking why it's taking so long, and I have to explain that it has to be cooked first. She ended up wandering into the kitchen, and she's BLIND. This was a big NO-NO!! So who gets in trouble for it? I do. As if I can magically make the meal appear in my hands for her, or as if it's my responsibility to babysit this woman when I had other customers to wait on.

    She was also a terrible tipper.

  3. #23
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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by Boo Radley View Post
    Do we really believe no one does a good job without these tricks? So, a teacher, a police officer, a construction worker, a cook, and truck driver, none of them, should ever be able to do a good job as no one tips them?
    That was not the assertion. The assertion was that financial rewards/penalties for superior/inferior customer service work. The better job that you do the more your pay is and the worse job that you do the less your pay is when commission or TIPS is part of your pay. Obviously, jobs not involving sales or customer service cannot use the commission/TIPS system. Performance reviews are often used in place of simple time of service to allocate pay raises/bonuses, but you probably knew that.
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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by Boo Radley View Post
    Do we really believe no one does a good job without these tricks? So, a teacher, a police officer, a construction worker, a cook, and truck driver, none of them, should ever be able to do a good job as no one tips them?
    Tell me why you think they do. If you "spiff" a salesperson for each maintenance contract they sell, guess what? They suddenly start selling maintenance contracts. Offer a higher commission on a product a company wants to push? Guess what? They start selling more of that product.

    If extra money didn't motivate people to work harder and smarter, there'd be no commissioned jobs.

    I think any job that can be monetized in that way would improve performance. If you want your head chef to cut food costs, pay him 15% of what he save. If you watch your people on the packing line and they're working at 3/4-speed, offer a cash incentive for every package they produce over the norm.

    I can't believe you don't understand this concept. If I had to take a WAG, I'd say you've worked in a lot of union shops.

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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by ttwtt78640 View Post
    That was not the assertion. The assertion was that financial rewards/penalties for superior/inferior customer service work. The better job that you do the more your pay is and the worse job that you do the less your pay is when commission or TIPS is part of your pay. Obviously, jobs not involving sales or customer service cannot use the commission/TIPS system. Performance reviews are often used in place of simple time of service to allocate pay raises/bonuses, but you probably knew that.
    Tipping is so subjective though. Some people always tip good and some people never do, regardless of the quality of the service.

    Also, if people are unhappy with the food, they sometimes won't leave a good tip. That's not really fair because the wait staff doesn't prepare the meals.

    When I was waitressing, I only made like $3 an hour. Some places include gratuity in the bill. What do you think of that?

  6. #26
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    Re: Wait staff, tipping, and Minimum Wage

    I enjoy paying extra so that I get preferential treatment when I go out - and trust me you are remembered for one of two reasons in establishments you dine in. Either you are remembered as a good tipper and get preferential treatment, or you are remembered as a bad tipper and get placed on the back burner. The staff does communicate with one another, and they will give each other a heads up saying "take care of that guy" or "table such and such is cheap"

    regardless of the wages the staff is paid, I will still pay extra for the special considerations that I do get at establishments I frequent.
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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by ttwtt78640 View Post
    That was not the assertion. The assertion was that financial rewards/penalties for superior/inferior customer service work. The better job that you do the more your pay is and the worse job that you do the less your pay is when commission or TIPS is part of your pay. Obviously, jobs not involving sales or customer service cannot use the commission/TIPS system. Performance reviews are often used in place of simple time of service to allocate pay raises/bonuses, but you probably knew that.
    I don't think any of that is really true, anywhere. Some people just do a better job because that is who they are, and others won't no matter the incentive. And many of the jobs I listed deal directly with people. Schools will tell you teachers are their sales force. And yes, there are performance reviews, but quality is rarely the result of those. It's a needed effort, but individual motivation is key.

    However, the notion that a waitress won't wait on me well, or do his or her best unless I personally tip her is false, I think. If the establishment paid the value of the job, and there wasn't an expectation of being so rewarded, service would not vanish.

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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by MaggieD View Post
    Tell me why you think they do. If you "spiff" a salesperson for each maintenance contract they sell, guess what? They suddenly start selling maintenance contracts. Offer a higher commission on a product a company wants to push? Guess what? They start selling more of that product.

    If extra money didn't motivate people to work harder and smarter, there'd be no commissioned jobs.

    I think any job that can be monetized in that way would improve performance. If you want your head chef to cut food costs, pay him 15% of what he save. If you watch your people on the packing line and they're working at 3/4-speed, offer a cash incentive for every package they produce over the norm.

    I can't believe you don't understand this concept. If I had to take a WAG, I'd say you've worked in a lot of union shops.
    Oh, I understand it; I just don't think it works as well as many think. For the record, I've never worked for a union. I've work both for commission and not for commission, and no one can tell any difference in my work. I'm not sure I'd trust someone who only worked for extra.

    AUSTAN GOOLSBEE: I think the world vests too much power, certainly in the president, probably in Washington in general for its influence on the economy, because most all of the economy has nothing to do with the government.

  9. #29
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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by Boo Radley View Post
    I don't think any of that is really true, anywhere. Some people just do a better job because that is who they are, and others won't no matter the incentive. And many of the jobs I listed deal directly with people. Schools will tell you teachers are their sales force. And yes, there are performance reviews, but quality is rarely the result of those. It's a needed effort, but individual motivation is key.

    However, the notion that a waitress won't wait on me well, or do his or her best unless I personally tip her is false, I think. If the establishment paid the value of the job, and there wasn't an expectation of being so rewarded, service would not vanish.
    I just remembered you're a teacher. Of course you don't understand commission. Most teachers don't even think evaluations should be tied to their pay increases. That's the union mentality. "I get paid more every year I'm there." The seniority motivator.

    I always valet my car. It's one of the perks I indulge in. Any time I see cars parked right at the curb by the valet service, when I pull up I offer $5 for the valet to do the same with mine. "$5 now and $5 when I come out." I rarely, if ever, wait for my car. It's sitting curbside when I come out. Why is that? $5 extra.

    When I go to Vegas shows: "Does $20 buy me a seat in the first three rows center?" Yes, it probably does. Sometimes it takes $40. Money is for sharing. And when you share it appropriately with people who serve you? You find out how much nicer life can be.

    Edit:

    You're a teacher and you're not unionized?

  10. #30
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    Re: Wait staff, tipping, and Minimum Wage

    Quote Originally Posted by Boo Radley View Post
    Do we really believe no one does a good job without these tricks? So, a teacher, a police officer, a construction worker, a cook, and truck driver, none of them, should ever be able to do a good job as no one tips them?
    What it ultimately boils down to is that for the management in restaurants the front of the house staff are viewed as salespeople. Tips are their commission. The service aspect adds another level to this because they are the face and the representation of the establishment. Selling themselves and their service to the guests generate long term income for the establishment in both repeat and new customers through word of mouth.

    The waitstaff (and other tipped employees) like the system, and management/owners like the system. It works, and it is a form of commission, and in sales positions working on commission is the norm, and it is the motivator fro good performance. A few patrons may dislike the system, but it is highly unlikely it is going anywhere since both employer and employee are very content with how it works.
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