"When a refund is not allowed, customers should be able to sue for a refund over faulty, flawed, misleading or failed products ________________."
I recently came across this news article about a woman suing over the movie "Drive" claiming the trailer was misleading and the movie was antisemitic.
'Drive' trailer misleading, claims woman in lawsuit | PopWatch | EW.com
I can't tell you how many times I've been infuriated over faulty, flawed, misleading, or an overall failure of a product in which cases I find myself unable to get a refund. Movies, music, video games, gaming systems, computers, cell phones, cars, food,... in most cases you will be unable to get a refund. So how is capitalism supposed to work right when the service provider or product seller already has your money? Yes, if a band makes a poor CD they probably wont have another hit record, if a movie flops it wont have a sequel, and if a resturaunt makes bad food they wont be open long... but for me, I've already lost out and have been "tricked" out of my money.Among Ms. Deming’s complaints listed in the lawsuit filed Sept. 27:
– Drive was promoted as very similar to Fast and Furious, when in actuality, it wasn’t.
– “Drive bore very little similarity to a chase, or race action film, for reasons including but not limited to Drive having very little driving in the motion picture.” (emphasis mine)
– “Extreme gratuitous defamatory dehumanizing racism directed against members of the Jewish faith.”
Case in point, the movie "2012". I thought it looked amazing in the trailer, with tons of intense action and a plot that fed off the fears of an apocalyptic event... when in the end I found it had a poor plot, corny action stunts and mediocre acting. After sitting through the entire movie hoping it would get better, there was no way I was going to get a refund... so should I be able to sue for a refund?
(Before MP3s), should I have I been able to sue for a refund after buying a CD with only one good song?
Should I be able to sue for a refund over a poor quality video game? (I've learned to rent before buying)
Should I be able to sue for a refund over a flawed car, cell phone, gaming system, or other electronic device after realizing it's flaw after the return period?
One can argue the customer has options to be a smart buyer, but in some cases a "demo" period for a product can still cost the customer money. And for me personally I have had many cases where I didn't realize a flaw until after the return date. Though I'm hesitant to allow individual customers to sue over their "displeasure" with a product, I'd consider class action lawsuits. Producers should be held accountable for making bad products, but there needs to be a system in place to avoid abuse by the customers as well.