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Thread: Should customers be able to sue over flawed non-returnable items?

  1. #21
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    Re: Should customers be able to sue over flawed non-returnable items?

    Quote Originally Posted by Jucon View Post
    Case in point, the movie "2012". I thought it looked amazing in the trailer, with tons of intense action and a plot that fed off the fears of an apocalyptic event... when in the end I found it had a poor plot, corny action stunts and mediocre acting. After sitting through the entire movie hoping it would get better, there was no way I was going to get a refund... so should I be able to sue for a refund?
    When I was a kid I worked at a movie theater. Of course our policy was no refunds. Except one time we had this movie that was so f'ing bad we changed our policy for that one movie. If they asked we'd refund the money. I don't think a single person sat through the entire film.

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    Re: Should customers be able to sue over flawed non-returnable items?

    Quote Originally Posted by HonestJoe View Post
    Your question is flawed (and I demand my money back! ).
    Sorry, after clicking the thread you voided your right to a refund.
    If you had asked for a refund before clicking, you would be eligible for a refund minus any stocking and handling charges.
    However, if you found the link broken when you clicked you are entitled to another link to the same thread.

    Thank you for using DP.com

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    Re: Should customers be able to sue over flawed non-returnable items?

    Sure, you should always be able to sue for anything you want to sue someone about... as long as you are willing to accept the consequences, which are substantial legal fees along with court-imposed fines if the judge finds your lawsuit to be frivolous or malicious.

    So hire that lawyer, sue away! Tell us how that works out for you.

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    Re: Should customers be able to sue over flawed non-returnable items?

    I'd like to see someone spend thousands suing over an $8 movie ticket...because it's the principle of the thing.
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    Re: Should customers be able to sue over flawed non-returnable items?

    Quote Originally Posted by Jucon View Post
    Poll Question...
    "When a refund is not allowed, customers should be able to sue for a refund over faulty, flawed, misleading or failed products ________________."



    I recently came across this news article about a woman suing over the movie "Drive" claiming the trailer was misleading and the movie was antisemitic.

    'Drive' trailer misleading, claims woman in lawsuit | PopWatch | EW.com



    I can't tell you how many times I've been infuriated over faulty, flawed, misleading, or an overall failure of a product in which cases I find myself unable to get a refund. Movies, music, video games, gaming systems, computers, cell phones, cars, food,... in most cases you will be unable to get a refund. So how is capitalism supposed to work right when the service provider or product seller already has your money? Yes, if a band makes a poor CD they probably wont have another hit record, if a movie flops it wont have a sequel, and if a resturaunt makes bad food they wont be open long... but for me, I've already lost out and have been "tricked" out of my money.

    Case in point, the movie "2012". I thought it looked amazing in the trailer, with tons of intense action and a plot that fed off the fears of an apocalyptic event... when in the end I found it had a poor plot, corny action stunts and mediocre acting. After sitting through the entire movie hoping it would get better, there was no way I was going to get a refund... so should I be able to sue for a refund?

    (Before MP3s), should I have I been able to sue for a refund after buying a CD with only one good song?

    Should I be able to sue for a refund over a poor quality video game? (I've learned to rent before buying)

    Should I be able to sue for a refund over a flawed car, cell phone, gaming system, or other electronic device after realizing it's flaw after the return period?


    One can argue the customer has options to be a smart buyer, but in some cases a "demo" period for a product can still cost the customer money. And for me personally I have had many cases where I didn't realize a flaw until after the return date. Though I'm hesitant to allow individual customers to sue over their "displeasure" with a product, I'd consider class action lawsuits. Producers should be held accountable for making bad products, but there needs to be a system in place to avoid abuse by the customers as well.



    Any thoughts?
    You don't sound like a smart consumer.
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    Re: Should customers be able to sue over flawed non-returnable items?

    To OP:

    It's just false advertising. Some film makers do it to get a crowd, that otherwise, wouldn't be there. If they settle for anything at all, it will probably be a small amount of money.
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    Re: Should customers be able to sue over flawed non-returnable items?

    Quote Originally Posted by Jucon View Post
    I agree. What do you think about the gaming system?

    I've known many people who's Xbox 360s and PS3s have broken down only after a few years. Xbox 360 even has a "ring of death" system in place, as if Microsoft knew the problems would arise. I'm curious where the cut off is between unpreventable failure and planned failure...
    I dont own or never have owned a gaming system..I play on pc only...but when you buy a gaming system it has a specific warranty with a time frame right ?
    Like a car...you buy it knowing what your warranty is....

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    Re: Should customers be able to sue over flawed non-returnable items?

    Quote Originally Posted by winston53660 View Post
    When I was a kid I worked at a movie theater. Of course our policy was no refunds. Except one time we had this movie that was so f'ing bad we changed our policy for that one movie. If they asked we'd refund the money. I don't think a single person sat through the entire film.
    I worked at a movie theatre too awhile back, our company were major pushovers, if someone complained enough, they'd give them their money back or tickets for another movie. One group of spanish people complained that a line in the movie offended them.

    But standard policy was you could get a refund up to 20 minutes into the movie.

    Quote Originally Posted by stsburns View Post
    To OP:

    It's just false advertising. Some film makers do it to get a crowd, that otherwise, wouldn't be there. If they settle for anything at all, it will probably be a small amount of money.
    Man if this passes I'm suing M Night Shyamalan for "The Village". What stupid asshole put "Scariest movie of the year" on the goddamn DVD case.
    Last edited by Jetboogieman; 10-14-11 at 07:16 AM.

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    Re: Should customers be able to sue over flawed non-returnable items?

    Quote Originally Posted by American View Post
    You don't sound like a smart consumer.
    I was simply giving examples and asking questions to see what other people thought. I always appreciate other people's opinions; at least when they refrain from personal attacks.
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    Re: Should customers be able to sue over flawed non-returnable items?

    Quote Originally Posted by winston53660 View Post
    When I was a kid I worked at a movie theater. Of course our policy was no refunds. Except one time we had this movie that was so f'ing bad we changed our policy for that one movie. If they asked we'd refund the money. I don't think a single person sat through the entire film.
    What movie?
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