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Disabled St. Jude patient sues airport and TSA after bloody scuffle ...

Beaudreaux

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When I saw this, it absolutely made me livid. I have a feeling that if they had done this crap in front of me, I would have been led out in handcuffs right beside the young lady, but some TSA assholes would have been wheeled out by EMT's.

So be warned - you may get really pissed when you watch this:

Disabled St. Jude patient sues airport and TSA after bloody scuffle with Airport Police



You can copy and paste the underlined sentence above into Google to get a large number of stories if you'd prefer to read rather than watch and listen to a video.
 
When I saw this, it absolutely made me livid. I have a feeling that if they had done this crap in front of me, I would have been led out in handcuffs right beside the young lady, but some TSA assholes would have been wheeled out by EMT's.

So be warned - you may get really pissed when you watch this:

Disabled St. Jude patient sues airport and TSA after bloody scuffle with Airport Police



You can copy and paste the underlined sentence above into Google to get a large number of stories if you'd prefer to read rather than watch and listen to a video.


I want you to know that I'm pacing my room right now.

**** you, TSA.
 
I'm guessing at least 1 to 1.6 mil in the civil suit, and justifiably so.

I just dont' understand the actions of most feds.

Effing oblivious.
 
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Gee, go figure. Folks jumping to conclusions before hearing the other side.
 
The "other side" is constrained from speaking, but in the OP's vid clip, a statement by TSA is shared about how passengers can call a hotline for information about the screening process for their particular needs or medical situation. We don't know whether this patient's mother did that; all that is said in the clip is that they've been making the trip to St. Jude's for 17 years.

But here is an example of someone with special needs who did call ahead and who was nevertheless mistreated:

Disabled Man Claims Delta Forced Him to Crawl On and Off Plane - ABC News

Disabled Delta passenger forced to CRAWL off plane wins 'substantial' settlement | Daily Mail Online
 
But here is an example of someone with special needs who did call ahead and who was nevertheless mistreated:]

Your example has nothing to do with TSA but with a specific airline.
So that is clearly an example of someone who called ahead to the airline, not the TSA.
As it has nothing to do with the TSA it has absolutely no relevance to this thread.
 
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Except, of course, to observe that problems meeting the needs of passengers with special needs isn't new. And I didn't even mention Fred Hankin, my favorite example.
 
Except, of course, to observe that problems meeting the needs of passengers with special needs isn't new. And I didn't even mention Fred Hankin, my favorite example.
This was about one incident with the TSA, not with any airline.

You clearly didn't understand the difference in what you wrongly thought was an example.
 
I'm guessing at least 1 to 1.6 mil in the civil suit, and justifiably so.

I just dont' understand the actions of most feds.

Effing oblivious.

What's at play here is the phenomenon described by Stanley Milgram in his experiments, or by Zimbardo in his experiments.

So sad, so unnecessary. The war on terror is a fraud.
 
When I saw this, it absolutely made me livid. I have a feeling that if they had done this crap in front of me, I would have been led out in handcuffs right beside the young lady, but some TSA assholes would have been wheeled out by EMT's.

So be warned - you may get really pissed when you watch this:

Disabled St. Jude patient sues airport and TSA after bloody scuffle with Airport Police



You can copy and paste the underlined sentence above into Google to get a large number of stories if you'd prefer to read rather than watch and listen to a video.


Very different than my experience ten days ago.

I requested a wheelchair with escort which was available free of charge. I tipped generously. Was met at the airport door by that escort and taken to a special TSA line where there was no waiting. They asked if I could walk through the metal detector, which I could. Asked that I remove my chicky hat. Didnt ask that I remove my headscarf. The escort placed my pills in one container...they were in plastic ziplocks...and my purse in another. He gathered everything up and handed it to me after the check. Easy as pie. Treated with respect and empathy. Was met at the other end of my trip right outside the airplane door. A very pleasant experience, all in all. And left me with the distinct feeling that I could travel in spite of my medical problems.

As the TSA mentioned in the link, I had called the TSA Cares hotline before my trip to get clarification how to carry three inhalers and a pillbox. Very courteous lady explained the process. Told me if I had any problems at all, I should simply ask for a supervisor. I had none.

Something surely did go horribly wrong here. I'm guessing it may have been her inability to communicate clearly. I wonder why mom couldn't settle her down. At any rate, I'm confident this was a Cluster**** and not a systemic problem.

Edit...btw, I was the first one to board the planes both coming and going.
 
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Very different than my experience ten days ago.

I requested a wheelchair with escort which was available free of charge. I tipped generously. Was met at the airport door by that escort and taken to a special TSA line where there was no waiting. They asked if I could walk through the metal detector, which I could. Asked that I remove my chicky hat. Didnt ask that I remove my headscarf. The escort placed my pills in one container...they were in plastic ziplocks...and my purse in another. He gathered everything up and handed it to me after the check. Easy as pie. Treated with respect and empathy. Was met at the other end of my trip right outside the airplane door. A very pleasant experience, all in all. And left me with the distinct feeling that I could travel in spite of my medical problems.

As the TSA mentioned in the link, I had called the TSA Cares hotline before my trip to get clarification how to carry three inhalers and a pillbox. Very courteous lady explained the process. Told me if I had any problems at all, I should simply ask for a supervisor. I had none.

Something surely did go horribly wrong here. I'm guessing it may have been her inability to communicate clearly. I wonder why mom couldn't settle her down. At any rate, I'm confident this was a Cluster**** and not a systemic problem.

Edit...btw, I was the first one to board the planes both coming and going.

From what I read of the story, they separated the mother and daughter; which, no doubt, exacerbated the problem. I don't think anyone should need to call ahead to get decent treatment or have the opportunity to explain the circumstances so that TSA agents can get them through without incident.
 
From what I read of the story, they separated the mother and daughter; which, no doubt, exacerbated the problem. I don't think anyone should need to call ahead to get decent treatment or have the opportunity to explain the circumstances so that TSA agents can get them through without incident.

Appreciate the further information.

I think you are wrong that people shouldn't call ahead to get decent treatment in extreme circumstances. That's what they're there for. Had mom called ahead and explained her daughter's condition...that sh was deaf...blind in one eye...brain damaged...they may have suggested she IMMEDIATELY ask for a supervisor before her daughter ever got in line. It also doesn't sound as though she had an escort. That would have been helpful as well. Just SEPARATING them may have scared the young lady.

They obviously are good people. Suing for only $100,000 speaks to that.
 
Very different than my experience ten days ago.

I requested a wheelchair with escort which was available free of charge. I tipped generously. Was met at the airport door by that escort and taken to a special TSA line where there was no waiting. They asked if I could walk through the metal detector, which I could. Asked that I remove my chicky hat. Didnt ask that I remove my headscarf. The escort placed my pills in one container...they were in plastic ziplocks...and my purse in another. He gathered everything up and handed it to me after the check. Easy as pie. Treated with respect and empathy. Was met at the other end of my trip right outside the airplane door. A very pleasant experience, all in all. And left me with the distinct feeling that I could travel in spite of my medical problems.

As the TSA mentioned in the link, I had called the TSA Cares hotline before my trip to get clarification how to carry three inhalers and a pillbox. Very courteous lady explained the process. Told me if I had any problems at all, I should simply ask for a supervisor. I had none.

Something surely did go horribly wrong here. I'm guessing it may have been her inability to communicate clearly. I wonder why mom couldn't settle her down. At any rate, I'm confident this was a Cluster**** and not a systemic problem.

Edit...btw, I was the first one to board the planes both coming and going.

I fly a lot, and for the most part have a very similar experience that you did above. However, I have had a very few similar to the OP story.

The young lady in the story had no outward indications of the disability from which she suffered. Yours, however and based on my experience with Yes Ma'am, would have been outwardly obvious to anyone that paid attention, which TSA agents should do.

Also, like the general population at-large, TSA's agents are made up of both good people and not so good people. It would appear that the young lady in the OP story was unfortunate enough to encounter the latter. I've seen a few of those happen, but not to the extent that this young lady experienced. In the cases I witnesses, they didn't last long because a TSA supervisor intervened and stopped the whole affair from advancing any further. In the instance of the young lady in this story, she was unlucky enough to not have a reasonable person in the TSA agents present that could stop this from happening.

No matter, I was still livid when I read about it, and the agents involved should be brought up on charges. JMHO.

I'm glad to hear that you're doing well, BTW, and look forward to hearing that you continue to improve. (hugs)
 
Very different than my experience ten days ago.

I requested a wheelchair with escort which was available free of charge. I tipped generously. Was met at the airport door by that escort and taken to a special TSA line where there was no waiting. They asked if I could walk through the metal detector, which I could. Asked that I remove my chicky hat. Didnt ask that I remove my headscarf. The escort placed my pills in one container...they were in plastic ziplocks...and my purse in another. He gathered everything up and handed it to me after the check. Easy as pie. Treated with respect and empathy. Was met at the other end of my trip right outside the airplane door. A very pleasant experience, all in all. And left me with the distinct feeling that I could travel in spite of my medical problems.

As the TSA mentioned in the link, I had called the TSA Cares hotline before my trip to get clarification how to carry three inhalers and a pillbox. Very courteous lady explained the process. Told me if I had any problems at all, I should simply ask for a supervisor. I had none.

Something surely did go horribly wrong here. I'm guessing it may have been her inability to communicate clearly. I wonder why mom couldn't settle her down. At any rate, I'm confident this was a Cluster**** and not a systemic problem.

Edit...btw, I was the first one to board the planes both coming and going.
Probably 98%+ of the out-of-the-ordinary experiences will go smoothly, like yours. But we usually don't hear about those so the average person doesn't have a chance to establish perspective. (Plus, I think people like to get all worked over stuff, no matter how much they claim to dislike drama, but that's another thread. ;) )

However, having said that, situations like yours and the young girls here are not so out-of-the-ordinary as to be uncommon, and those in charge should be called on it and held accountable when it does happen.
 
Probably 98%+ of the out-of-the-ordinary experiences will go smoothly, like yours. But we usually don't hear about those so the average person doesn't have a chance to establish perspective. (Plus, I think people like to get all worked over stuff, no matter how much they claim to dislike drama, but that's another thread. ;) )

However, having said that, situations like yours and the young girls here are not so out-of-the-ordinary as to be uncommon, and those in charge should be called on it and held accountable when it does happen.

Completely agree.
 
This was about one incident with the TSA, not with any airline.

You clearly didn't understand the difference in what you wrongly thought was an example.

It's a bit more complex than you might imagine. Yes, there are airline issues, TSA issues, and airport issues. Issues with an airline can become issues involving the TSA. Make no mistake about that. There are times when one might assume that an issue encountered is the responsibility of the airline when in fact it is an issue with the airport or even with a specific terminal! Yes, that happens. Resolution of issues, especially those involving the airport or terminal are in my experience almost never resolved.

The Air Carrier Accessibility Act of 1986, following several successful challenges by the airline industry, has been rendered largely ineffective. Anyone not surprised? What recourse do citizens now have? They may file an administrative complaint with the DOT. Good luck with that.

Attempts to bring acts of discrimination, as they occur, to the attention of the airline or the airport may then involve the TSA (if the airline notifies them) where upon you may miss your flight, encounter a bit of rough justice and/or even end up on the no fly list.

Personally I have had nothing but good experiences with the TSA. I don't fly as much as I used to, now maybe only 6 to 8 times a years. I fly out of Phoenix where the TSA is generally professional and courteous. For what it is worth I have noticed that back east, and down South, the TSA is less courteous and more militaristic. And they scream more.

In closing I would say that flying ain't what it once was. Now flying is pretty much the same as taking a Greyhound Bus from Buttwaddle, Kansas to Dirt Squat, Georgia. It is stressful and frequently unpleasant. There are more and more first time or infrequent fliers these days who are not at all familiar with the system. As a result more stress is added to a stressed system. Everyone working in the commercial airline system is fairly stressed as the paying customers are close to miserable throughout their travel day/night.

The airline industry pays members of Congress big money to be able to legally abuse paying customers with little fear of any real retribution. The American flying public is fairly ****ed and has little recourse. It isn't a happy system.

I've never seen a TSA beat down but of course, as with the OP, it happens. The lady in the OP could not have been considered a threat of such magnitude that she deserved being beaten and bloodied by agents of her own government.
 
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It's a bit more complex than you might imagine. Yes, there are airline issues, TSA issues, and airport issues. Issues with an airline can become issues involving the TSA. Make no mistake about that. There are times when one might assume that an issue encountered is the responsibility of the airline when in fact it is an issue with the airport or even with a specific terminal! Yes, that happens. Resolution of issues, especially those involving the airport or terminal are in my experience almost never resolved.

The Air Carrier Accessibility Act of 1986, following several successful challenges by the airline industry, has been rendered largely ineffective. Anyone not surprised? What recourse do citizens now have? They may file an administrative complaint with the DOT. Good luck with that.

Attempts to bring acts of discrimination, as they occur, to the attention of the airline or the airport may then involve the TSA (if the airline notifies them) where upon you may miss your flight, encounter a bit of rough justice and/or even end up on the no fly list.

Personally I have had nothing but good experiences with the TSA. I don't fly as much as I used to, now maybe only 6 to 8 times a years. I fly out of Phoenix where the TSA is generally professional and courteous. For what it is worth I have noticed that back east, and down South, the TSA is less courteous and more militaristic. And they scream more.

In closing I would say that flying ain't what it once was. Now flying is pretty much the same as taking a Greyhound Bus from Buttwaddle, Kansas to Dirt Squat, Georgia. It is stressful and frequently unpleasant. There are more and more first time or infrequent fliers these days who are not at all familiar with the system. As a result more stress is added to a stressed system. Everyone working in the commercial airline system is fairly stressed as the paying customers are close to miserable throughout their travel day/night.

The airline industry pays members of Congress big money to be able to legally abuse paying customers with little fear of any real retribution. The American flying public is fairly ****ed and has little recourse. It isn't a happy system. .
We are talking about this issue and this issue alone.
Nothing else.
I am sorry you do not understand that.


I've never seen a TSA beat down but of course, as with the OP, it happens. The lady in the OP could not have been considered a threat of such magnitude that she deserved being beaten and bloodied by agents of her own government.
Are you one of those persons who does not understand that when a person resists a greater force is applied to bring the person resisting into compliance? It is the resistance that escalates the issue. It is further escalated as the resistance is increased.

Is this what happened here? Could be, as the results we see are similar to such situations.

Even without know the other side of the story, had the mother contacted them ahead of time, it is likely none of this would have happened.
 
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