ocean515
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I never said anything about a high degree skill but it does require skill. A skill sadly many people and new graduates lack.
A quality business management system should be user friendly, with features that are intuitive to the operator. The more complex the systems, the less valuable they are due to turn over, and personnel advancement.
It's been my experience, having used such systems for years, the initial integration works reasonably well, because the vendor personnel are on site to train, etc.. Over time, people move around, some features are forgotten, and then the system shrinks down to it's basic form, with few people remembering, or even knowing how to tap into the full potential of the systems. Perhaps this is what you are referring to, and I don't see how this will ever change.