On average, one-store operators employ 9.5 store associates and one store manager, according to the CSNews for the Single Store Owner survey of 149 single stores (51 percent of respondents) and multi-store operators (49 percent), conducted in February and March 2010.
Single-store retailers hold on to their employees much longer than the average multi-store operator. Store associates working for single-store operators stayed an average of 2.6 years, compared to 1.9 years for those at chain retailers. Single-store managers average 6.3 years of service, compared to 5.9 years for those working for larger retailers.
At the 24-hour, foodservice-heavy Short Stop Deli in Ithaca, N.Y., owners Albert and Cindy Smith average 25 employees, depending on the season.
“We spend a great deal of time with the employees, developing relationships and trying to keep small problems small,” Albert Smith said.
The store has little management turnover, he said. Some senior employees — including a general manager, three managers and eight employees authorized to supervise 21 shifts per week — have logged between five and 18 years of service at Short Stop Deli