Shocking phone-bill horror stories motivate regulators | The Upshot Yahoo! News - Yahoo! News
This isn't the first- or last - story like this we've had.Kerfye Pierre's thanks for helping out victims of Haiti's earthquake? A $35,000 bill from T-Mobile. Pierre tells CNN that she racked up $35,000 while texting family and friends in Haiti with the news that she had just survived the devastating earthquake. T-Mobile offered to waive voice plans for Americans who were volunteering there after the crippling disaster, but Pierre said she didn't realize that the waiver didn't include text messages.
The company has now reduced her bill to $5,000, but Pierre says she still can't pay that.
You know - you should KNOW WHAT YOUR CHARGES are before you USE your phone. It's not *their fault* - they didn't fraudulently present their selves to YOU.
Constant customers use their ignorance to try to wheedle out of things that *they decide to do* and then paint their cellphone company (or bank, water, electric) as if they're the *bad guy.*