- Joined
- Oct 20, 2009
- Messages
- 28,431
- Reaction score
- 16,990
- Location
- Sasnakra
- Gender
- Female
- Political Leaning
- Moderate
Cellphone companies need more regulation re their fees. They have "profit centers" within their business models that depend upon their customers not understanding or not knowing about their billing policies.
My own experience includes an $850 cellphone bill during a busy month in real estate. My plan called for 3,000 minutes for $60. That's 2-cents-a-minute. Overage useage? 35-cents-per-minute. Holy crap. No warniing that one is over their minutes. Just a large bill.
A text message alert should be required. And should have been required as soon as this woman's over-charges exceeded 200% of her average monthly bill.
Yes, I agree - a message advising you of your usage, intermittently throughout the cycle perhaps - or even permitting you a quick toggle-off on your phone once you breech your minutes so someone else doesn't overuse without you knowing (like husband borrowing your phone).
That is reasonable.
If we're talking about the bigger picture - of there being more standardized or universal charges - I agree, too. As long as it's adopted in order to apply to all companies - just in the same way they cap off gas-prices so people don't take advantage and hike during a crisis (like when the area has to evacuate pending a coming hurricane, etc).
But, still - should a person be excused for the overall amount of their bill? Only if they can prove that they had *no way* of finding out or knowing what their charges were.