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Thread: Shocking phone-bill horror stories motivate regulators

  1. #41
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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by mike2810 View Post
    Glad it worked out for you. Yet, where is the personal responsibilty in this? Everyone has a contract that spells out the the conditions of use. Even my 4 year old cell phone has a minute tracker. All you have to do is reset in each month at the beginning of the billing cycle to zero. Then the usage can be monitored. While I can agree some of the over use charges are unreasonalbe, the user has the ultimate control by electing not to use the phone over their contract limit. If a special offer comes along (original op), and you are not sure what it covers, ever think of contacting customer service for clafification and document the who, what, where, etc of the discussion.

    IMO, the key is personal responsibility. Yes, big business does/can at times screw the customer. Yet, the fact remains we don't have to use their service/product. It is a personal choice.
    I agree with you that personal responsibility is at the root of the problem. But just because a company can screw you over doesn't mean it's right for them to do so. And does not mean that I, as a customer, have to accept it like a sheep with that crazy uncle down the road. ;-)
    The devil whispered in my ear, "You cannot withstand the storm." I whispered back, "I am ​the storm."

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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MaggieD View Post
    I agree with you that personal responsibility is at the root of the problem. But just because a company can screw you over doesn't mean it's right for them to do so. And does not mean that I, as a customer, have to accept it like a sheep with that crazy uncle down the road. ;-)
    Yeah, I have a huge problem with people excusing companies performing immoral activity because of some contract.

  3. #43
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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by Orion View Post
    The telecom industry in North America has some of the lowest business ratings in the world. The corruption and collusion here are so obvious it is painful to watch.

    I don't care what contract I signed. A $5000 phone bill is utterly outrageous and is not proper compensation for services that do not cost THAT much. It is a blatant rip off and has nothing to do with value. We would not accept a 500% markup on other products just for the hell of it, but with the telecom sector we have no choice because of the oligopoly they have formed.
    It's not a 500% markup. It's closer to 500,000,000%.
    He touched her over her bra and underpants, she says, and guided her hand to touch him over his underwear
    Quote Originally Posted by Lutherf View Post
    We’ll say what? Something like “nothing happened” ... Yeah, we might say something like that.

  4. #44
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    Re: Shocking phone-bill horror stories motivate regulators

    And crap like this is why I recommend everyone kick their cell providers in the 'nads, and get a TracFone.

    * No Bills
    * No Contracts
    * No Surprises
    * You're in Control


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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by Deuce View Post
    It's not a 500% markup. It's closer to 500,000,000%.
    I messed up on the calculations. It's not 25 cents per text, it's much more because we are talking about continents, not states.... Because they need to jump from Haiti to the US, that needs some serious money to get between continents. And you are renting spots on the lines connecting between the two, so actually it might be cheaper to text than to voice because text runs on a different method than voice and thats why they made voice free. So... that 25 cents per text message probably costs somewhere around 25 bucks a pop... But I'm not sure about the roaming charges between continents, only between states which the US practically eliminated with competition.
    We the People of the United States,... provide for the common defence, promote the general Welfare....
    Where did it ever say, promote for the common defence, and provide the general Welfare..... Please don't mix up the two....

  6. #46
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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MaggieD View Post
    I agree with you that personal responsibility is at the root of the problem. But just because a company can screw you over doesn't mean it's right for them to do so. And does not mean that I, as a customer, have to accept it like a sheep with that crazy uncle down the road. ;-)
    Don't disagree, when I first read your response I thought of replacing the word "company" with government (federal/state/local), and it is still valid.
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  7. #47
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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by megaprogman View Post
    All of this can be solved by having the phone company send a notification to the user. This would allow the user to make more informed choices. I believe there is already a system in place with most US mobile phone companies to do this.
    How about the user takes some responsibility and pro-actively checks to see how many minutes he has left? I see nothing wrong with expecting people to take a few seconds to peroidically check on their status. Its called responsibility.

    Could a phone company offer the service you suggest? Sure and I'd have no problem with it. I'm sure it could easily be done and could be effectively marketed as superior customer service. But I don't think companies have any sort of obligation to provide that serice. If you go over your minutes or your alloted number of texts or whatever, you are responsible. I don't see the cell company as "bad guy" at all. I see the so called victim as an idiot.

    And on a unrelated note, text mesaging is the stupidest thing ever. 99% of the time its easier and faster to just call the person rather than text them. I think I've sent two or three texts in my entire life and it wouldn't bother me in the slightest if I never sent one again.
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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by Glinda View Post
    And crap like this is why I recommend everyone kick their cell providers in the 'nads, and get a TracFone.

    * No Bills
    * No Contracts
    * No Surprises
    * You're in Control

    I am trying to convince my wife to go with a prepaid plan when her service contract is up. Given her usage, it would be cheaper by about $20/month.

  9. #49
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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MCS117 View Post
    I messed up on the calculations. It's not 25 cents per text, it's much more because we are talking about continents, not states.... Because they need to jump from Haiti to the US, that needs some serious money to get between continents. And you are renting spots on the lines connecting between the two, so actually it might be cheaper to text than to voice because text runs on a different method than voice and thats why they made voice free. So... that 25 cents per text message probably costs somewhere around 25 bucks a pop... But I'm not sure about the roaming charges between continents, only between states which the US practically eliminated with competition.
    Text messages use the control channel that your cell phone is always using to keep tabs on the cell tower. The cost to send a text is too small a number to realistically calculate.
    He touched her over her bra and underpants, she says, and guided her hand to touch him over his underwear
    Quote Originally Posted by Lutherf View Post
    We’ll say what? Something like “nothing happened” ... Yeah, we might say something like that.

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    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by Deuce View Post
    Text messages use the control channel that your cell phone is always using to keep tabs on the cell tower. The cost to send a text is too small a number to realistically calculate.
    I take it back, it's 35 cents per text message... How the heck can someone send 100,000 text messages in 1 month?!?!?!?!

    And how is that gouging, they put the costs on the terms and contract..... It's 1.99 per minute from US to Haiti for voice calls, and that is paid for. I totally have zero sympathy now towards the user because it is obviously his or her fault for not realizing this in the first place. Sure, T-mobile could have warned him or her, but heck, why should they really. I suppose now, T-mobile will start a new feature of warning about if you are going over your limit... Wait... there is!

    It's called, Parental Control.... Parental control for an adult... We live in interesting times....
    We the People of the United States,... provide for the common defence, promote the general Welfare....
    Where did it ever say, promote for the common defence, and provide the general Welfare..... Please don't mix up the two....

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