Page 4 of 6 FirstFirst ... 23456 LastLast
Results 31 to 40 of 51

Thread: Shocking phone-bill horror stories motivate regulators

  1. #31
    Sage


    MaggieD's Avatar
    Join Date
    Jul 2010
    Location
    Chicago Area
    Last Seen
    @
    Gender
    Lean
    Moderate
    Posts
    43,242
    Blog Entries
    43

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by Aunt Spiker View Post
    Yes, I agree - a message advising you of your usage, intermittently throughout the cycle perhaps - or even permitting you a quick toggle-off on your phone once you breech your minutes so someone else doesn't overuse without you knowing (like husband borrowing your phone).

    That is reasonable.

    If we're talking about the bigger picture - of there being more standardized or universal charges - I agree, too. As long as it's adopted in order to apply to all companies - just in the same way they cap off gas-prices so people don't take advantage and hike during a crisis (like when the area has to evacuate pending a coming hurricane, etc).

    But, still - should a person be excused for the overall amount of their bill? Only if they can prove that they had *no way* of finding out or knowing what their charges were.
    Guy takes his car to a mechanic and gets a rough quote for the work that needs doing. The mechanic calls the guy and says, "Your car's ready." Gets there and the bill is three times the rough quote.

    "Well, you shoulda' asked me to call you with the exact price before I went ahead."

    That'd be unethical, yes? So's some of the cellphone companies' shenanigins.
    The devil whispered in my ear, "You cannot withstand the storm." I whispered back, "I am ​the storm."

  2. #32
    Goddess of Bacon

    Join Date
    Feb 2007
    Location
    Charlottesville, VA
    Last Seen
    05-28-12 @ 09:35 PM
    Gender
    Lean
    Undisclosed
    Posts
    13,988

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MaggieD View Post
    Guy takes his car to a mechanic and gets a rough quote for the work that needs doing. The mechanic calls the guy and says, "Your car's ready." Gets there and the bill is three times the rough quote.

    "Well, you shoulda' asked me to call you with the exact price before I went ahead."

    That'd be unethical, yes? So's some of the cellphone companies' shenanigins.
    I always do that with mechanics. I do not authorize any work to be done until they tell me exactly what work they are going to do and how much it will cost. That's just good common sense. If I didn't do that, it would be my own fault for getting screwed. Is it unethical for a mechanic to do more work than he estimated? Perhaps, perhaps not. Just depends and it's a matter of opinion. But it's incumbant upon the consumer to get the necessary information.

  3. #33
    Doesn't go below juicy
    tacomancer's Avatar
    Join Date
    Jan 2010
    Location
    Cleveland
    Last Seen
    05-20-16 @ 02:42 PM
    Gender
    Lean
    Other
    Posts
    31,781

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by rivrrat View Post
    I always do that with mechanics. I do not authorize any work to be done until they tell me exactly what work they are going to do and how much it will cost. That's just good common sense. If I didn't do that, it would be my own fault for getting screwed. Is it unethical for a mechanic to do more work than he estimated? Perhaps, perhaps not. Just depends and it's a matter of opinion. But it's incumbant upon the consumer to get the necessary information.
    I just go to an ethical mechanic will give me a call if the repair turns out to be more than the ballpark.

  4. #34
    Goddess of Bacon

    Join Date
    Feb 2007
    Location
    Charlottesville, VA
    Last Seen
    05-28-12 @ 09:35 PM
    Gender
    Lean
    Undisclosed
    Posts
    13,988

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by megaprogman View Post
    I just go to an ethical mechanic will give me a call if the repair turns out to be more than the ballpark.
    If a mechanic doesn't do what I asked and does work anyway, he will never get my business again. But I never take for granted that they're going to call me. I always state it outright and I always state that I don't authorize any work done in excess of what has been stated and quoted to me. Plus, the only way you know who the "good" mechanics are is trial and error. In the process of trial and error, it's best to cover your goddamn ass. And covering your ass is YOUR responsibility.

  5. #35
    Doesn't go below juicy
    tacomancer's Avatar
    Join Date
    Jan 2010
    Location
    Cleveland
    Last Seen
    05-20-16 @ 02:42 PM
    Gender
    Lean
    Other
    Posts
    31,781

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by rivrrat View Post
    If a mechanic doesn't do what I asked and does work anyway, he will never get my business again. But I never take for granted that they're going to call me. I always state it outright and I always state that I don't authorize any work done in excess of what has been stated and quoted to me.
    So far, whenever I have asked for a quote, every mechanic I deal with has volunteered that they will call me if they were wrong.

    Quote Originally Posted by rivrrat View Post
    Plus, the only way you know who the "good" mechanics are is trial and error. In the process of trial and error, it's best to cover your goddamn ass. And covering your ass is YOUR responsibility.
    I don't do the trial and error thing. I ask my wife's uncle who used to be a mechanic himself who he uses for a particular job.

  6. #36
    User
    Join Date
    Feb 2006
    Location
    United States of America
    Last Seen
    04-04-17 @ 01:00 PM
    Gender
    Lean
    Conservative
    Posts
    121

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MaggieD View Post
    Guy takes his car to a mechanic and gets a rough quote for the work that needs doing. The mechanic calls the guy and says, "Your car's ready." Gets there and the bill is three times the rough quote.

    "Well, you shoulda' asked me to call you with the exact price before I went ahead."

    That'd be unethical, yes? So's some of the cellphone companies' shenanigins.
    Bad analogy, quotes only work if a service is charged for a certain price. It's like renting a car. You pay to use it for a month. The car also says you get first 100 miles packaged with the rental. Any extras comes out of your pocket. You drive 300 miles, you pay for the extra 200 miles. Can you blame the car rental company for why they didn't warn you are getting close to 100 miles? That would be absurd.
    We the People of the United States,... provide for the common defence, promote the general Welfare....
    Where did it ever say, promote for the common defence, and provide the general Welfare..... Please don't mix up the two....

  7. #37
    Banned
    Join Date
    Jun 2008
    Location
    Canada
    Last Seen
    12-26-10 @ 06:57 PM
    Gender
    Lean
    Independent
    Posts
    8,083

    Re: Shocking phone-bill horror stories motivate regulators

    The telecom industry in North America has some of the lowest business ratings in the world. The corruption and collusion here are so obvious it is painful to watch.

    I don't care what contract I signed. A $5000 phone bill is utterly outrageous and is not proper compensation for services that do not cost THAT much. It is a blatant rip off and has nothing to do with value. We would not accept a 500% markup on other products just for the hell of it, but with the telecom sector we have no choice because of the oligopoly they have formed.

  8. #38
    Enemy Combatant
    Kandahar's Avatar
    Join Date
    Jul 2005
    Location
    Washington, DC
    Last Seen
    10-15-13 @ 08:47 PM
    Gender
    Lean
    Liberal
    Posts
    20,688

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MCS117 View Post
    Bad analogy, quotes only work if a service is charged for a certain price. It's like renting a car. You pay to use it for a month. The car also says you get first 100 miles packaged with the rental. Any extras comes out of your pocket. You drive 300 miles, you pay for the extra 200 miles. Can you blame the car rental company for why they didn't warn you are getting close to 100 miles? That would be absurd.
    It's only absurd because the rental car company doesn't have any convenient way of doing that. T-Mobile, on the other hand, sees all your data in real time. They could automatically send you a text message when you go over your minutes, and they could have someone call you when you go WAY over your limit (or just cut you off entirely). This is made even easier due to the fact that the service that they are providing is the same service by which they can contact you. A rental car company, on the other hand, A) can't see your data in real time, B) only has the contact info that you provided them, C) can't remotely disable your service if you are unresponsive.

    If a rental car company had the technological capability of doing all that, then yes, I absolutely would blame them for not doing so.
    Last edited by Kandahar; 10-20-10 at 05:37 AM.
    Are you coming to bed?
    I can't. This is important.
    What?
    Someone is WRONG on the internet! -XKCD

  9. #39
    Sage


    MaggieD's Avatar
    Join Date
    Jul 2010
    Location
    Chicago Area
    Last Seen
    @
    Gender
    Lean
    Moderate
    Posts
    43,242
    Blog Entries
    43

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MCS117 View Post
    Bad analogy, quotes only work if a service is charged for a certain price. It's like renting a car. You pay to use it for a month. The car also says you get first 100 miles packaged with the rental. Any extras comes out of your pocket. You drive 300 miles, you pay for the extra 200 miles. Can you blame the car rental company for why they didn't warn you are getting close to 100 miles? That would be absurd.
    It's one thing to pay extra. It's quite another to get gouged....which is what cellphone companies do to their customers who go over their minute limits.

    In my example, I was paying about 2-cents per minute for the first 3,000 minutes -- 35-cents per minute for the overage....they have the technology to text their customers when they've reached their minute limit. That they choose not to shows me that it's a full-blown profit center for them they don't want to mess with.

    Should be regulated.

    The postscript to MY story is that, after getting transferred around to ten different people as I objected to my bill, I finally got a guy who could make a decision and waive the bill.

    I said, "Look, here's the deal. I'm not paying this bill. I won't be using my cell after today. You'll file a black mark on my credit. No problem. I'll take the hit. And I'll make it my mission to bad-mouth your company every single chance I get...including writing letters to newspapers and my Congressmen that harp about your need to be regulated. You're using this as part of your business model at the expense of your customers, and it's simply not right. So make an adjustment, offer me an alternative, or that's where we're at."

    The manager compromised at $150 total. I've been a loyal customer for four years hence. I was very lucky. But an $850 cellphone bill based on overages for one that starts at $60 is onerous and dishonest. Period.
    The devil whispered in my ear, "You cannot withstand the storm." I whispered back, "I am ​the storm."

  10. #40
    Sage
    mike2810's Avatar
    Join Date
    Jan 2010
    Location
    arizona
    Last Seen
    Today @ 09:00 PM
    Gender
    Lean
    Independent
    Posts
    14,978

    Re: Shocking phone-bill horror stories motivate regulators

    Quote Originally Posted by MaggieD View Post
    It's one thing to pay extra. It's quite another to get gouged....which is what cellphone companies do to their customers who go over their minute limits.

    But an $850 cellphone bill based on overages for one that starts at $60 is onerous and dishonest. Period.
    Glad it worked out for you. Yet, where is the personal responsibilty in this? Everyone has a contract that spells out the the conditions of use. Even my 4 year old cell phone has a minute tracker. All you have to do is reset in each month at the beginning of the billing cycle to zero. Then the usage can be monitored. While I can agree some of the over use charges are unreasonalbe, the user has the ultimate control by electing not to use the phone over their contract limit. If a special offer comes along (original op), and you are not sure what it covers, ever think of contacting customer service for clafification and document the who, what, where, etc of the discussion.

    IMO, the key is personal responsibility. Yes, big business does/can at times screw the customer. Yet, the fact remains we don't have to use their service/product. It is a personal choice.
    "I can explain it to you but, I can't understand it for you"

Page 4 of 6 FirstFirst ... 23456 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •