Now high quality service may bring profitability for some companies in select markets, but in highly monopolized markets like for ISPs, there is almost NO existent market forces that would force an ISP to provide high quality service. Better infrastructure for Time Warner means absolutely nothing. It already owns entire geographical markets and that's not going to change -- 30% of Americans have 1 ISP choice, 67% have 2 or fewer ISP choices. Thus a dollar spent by an ISP improving its service is a dollar in the trash. Which is why Comcast, AT&T, Timer Warner and Cox Communications are routinely awarded nominations as the "Worst Company in America."