Workers at Wentzille Obamacare center played board games, ex-employee says : News
A former employee at an Affordable Care Act processing center in Wentzville recalls having so little work to do that she played board games while some co-workers slept.
Lavonne Takatz, 42, worked at the center in Wentzville from October to April.
“We played Pictionary. We played 20 Questions. We played Trivial Pursuit,” she told the Post-Dispatch Wednesday.
Takatz said that when she and other employees looked for applications to process, they called it fishing because they were trying to catch an application before someone at another processing center could.
Employees refreshed their pages so frequently that Serco limited them to one refresh per 10 minutes. If workers refreshed more than that, they were called into a supervisor’s office and told to stop.
Workers became so bored and hostile, Takatz claims, that Serco began providing books to read. Employees were told they could not speak to the media, even if they left the company.