The topic appears to be that the people who egregiously and knowingly and deliberately took advantage of a technical flaw. I'm sure many people did NOT do that. It's similar to those cases where a bank inadvertently deposits funds in your account that are obviously above reasonable expectation. If you go over a few dollars, that might be normal but if you quickly withdraw substantial excess, you will be charged with a crime. Just because I lost my wallet doesn't entitle you to take the contents.
So, these people (presumably) stole - and they shouldn't reap rewards for their conduct. Hopefully, they bought necessities and the children will be able to eat canned chili.
When married men commit a crime, we don't let them off because they have a family. Should we?