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Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye
I doubt that any legal case would be successful. The only issue is whether the employee should have received disciplinary action short of termination, but courts typically grant broad latitude to employers.
Moreover, the role of a hotline is typically to answer questions about a product or service (features, costs, implementation, enrollment, etc.). It is not intended to answer questions about how others feel about the product/service. It is not intended to be a substitute for the public relations/media relations functions of a company.
Actually I think she has a case against them if she wished to pursue it and I'm sure there are some attorneys wanting to make a name for themselves waiting in the wings to do just that.
After all if the government contractor failed to train the operators in how to conduct calls from the media and failed to recognize the potential of such calls occurring due to all the interest being shown in the media over Obamacare. We shall see.......
I doubt that any legal case would be successful. The only issue is whether the employee should have received disciplinary action short of termination, but courts typically grant broad latitude to employers.
Moreover, the role of a hotline is typically to answer questions about a product or service (features, costs, implementation, enrollment, etc.). It is not intended to answer questions about how others feel about the product/service. It is not intended to be a substitute for the public relations/media relations functions of a company.