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Thread: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Year's

  1. #181
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by reinoe View Post
    Look I think this disagreement comes from the types of contact centers we work with. We only have our own personal and professional experiences to rely on which are at odds with each other.

    For example, whenever our really ****ty computer systems are down, frozen, disconnecting, or simply running insanely slow: we are advised to tell customers something along the lines of: "our computers are being upgraded but since it's taking place during business hours there are some unexpected delays." See how that's diplomatic?

    We can't tell our customers that our computers are a pieces of garbage that operate on systems 10 years old because the company is too cheap to buy new ones even though it's true. We can't tell our customers that our phone systems are from nearly 25 years ago (I know because I've checked). There are ways to tell the truth without hurting the reputation of a company. We could be warned, written up, or fired depending on the severity of our error and the frequency of our errors.
    I'm assuming that you are trying to say that she basically told them that the computers were 10 year old garbage? Where?
    I have an answer for everything...you may not like the answer or it may not satisfy your curiosity..but it will still be an answer. ~ Kal'Stang

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  2. #182
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by head of joaquin View Post
    I wonder if snopes has exposed Hannity's little episode as a fake yet. It has all the earmarks.
    Why? Because he's a white republican?
    I have an answer for everything...you may not like the answer or it may not satisfy your curiosity..but it will still be an answer. ~ Kal'Stang

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  3. #183
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by Kal'Stang View Post
    I'm assuming that you are trying to say that she basically told them that the computers were 10 year old garbage? Where?
    No, of course she didn't say that. Now you're being obtuse. C'mon Kal'Stang, let's not resort to pretending to be blind and deaf to the situation at hand. She did speak in a manner that negatively affected her employer. I'm sure if she stuck to her script she wouldn't have been fired. Instead she presenting her opinion that "nobody likes the system".

  4. #184
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by reinoe View Post
    No, of course she didn't say that. Now you're being obtuse. C'mon Kal'Stang, let's not resort to pretending to be blind and deaf to the situation at hand. She did speak in a manner that negatively affected her employer. I'm sure if she stuck to her script she wouldn't have been fired. Instead she presenting her opinion that "nobody likes the system".
    But that is the thing. According to the OP she was fired because she talked to the media...not because of what she said.

    Also it wasn't her opinion of "nobody likes the system". She said what many people no doubt told her what they thought of the system. It was their opinion that she was relaying, not hers. And that isn't even bad mouthing her company as her company is just an answering service that answers questions when asked. The "system" isn't theirs. Its our governments system. But that aside..what would you have said if you were asked the same question that Hannity asked? "What do people think of the system?" (<---paraphrased)
    I have an answer for everything...you may not like the answer or it may not satisfy your curiosity..but it will still be an answer. ~ Kal'Stang

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  5. #185
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by Kal'Stang View Post
    But that aside..what would you have said if you were asked the same question that Hannity asked? "What do people think of the system?" (<---paraphrased)
    Truthfully what would I have done? I would have told him that I'm not authorized to speak to the media and that we don't allow the recording of phone calls on his end. I would have then directed him to our media area.

    Aside from that I would have told Hannity that while there have been many unexpected challenges with the system we do advise that customers give us a call back in 48 hrs (or whatever was the time frame). If he asked what people thought of the system I would have continued a variant of whatever the corporate line was: something like unexpected challenges. But I most certainly wouldn't have said customers were unhappy with the system. Maybe I'm just too used to towing the corporate line and keeping my job, but I couldn't imagine badmouthing my employer to a customer.

    Reviewing the call between Erling Davis and Sean Hannity for something like the sixth time andshe really wasn't that far out of line. But she made some real errors. Here's a few key questions Hannity asked and here's how I would have answered it. I acknowledge that I've had time to think about some of these answers but Mrs. Erling Davis did have an additional week of training because she couldn't do anything according to the interview.

    Sean Hannity Calls Obamacare Hotline, Grills Operator and Makes Awkward Small Talk with Her - YouTube

    Hannity-"How come it's so hard to get on this website though?" 3:41
    Me-We're experiencing a higher than expected interest in the insurance exchanges. This is creating some unexpected difficulty with enrolling. Please give us a call back in 42hrs. Also you do have until 12/31/2013 to enroll and our hours of operations are (whatever the hrs of operations are). We advise you call during off-peak hours if you're having trouble getting through.

    Of course on listening to the video again, what I said isn't too different from what she said.

    Her real major blunder was at 7:15...
    Hannity: Have you really ever got anyone who likes it yet?
    Her: No not really.

    This is where she should have doubled down and given another variant of the script.

    Me: Our customers are just frustrated with the unexpected difficulties but I am able to assist some of the customers with enrolling and for them it's been a relief and I was glad I was able to assist them.

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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by reinoe View Post
    No, of course she didn't say that. Now you're being obtuse. C'mon Kal'Stang, let's not resort to pretending to be blind and deaf to the situation at hand. She did speak in a manner that negatively affected her employer. I'm sure if she stuck to her script she wouldn't have been fired. Instead she presenting her opinion that "nobody likes the system".
    Who likes the system? Anyone?

  7. #187
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by Grant View Post
    Who likes the system? Anyone?
    Actually there are a lot that like the system. I'm not one of them, but let's not pretend there isn't anyone out there that doesn't like it. And no, it's not just Obama that likes it, he got re-elected despite of the right-wing campaign. So there's quite a bit that like it.

  8. #188
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by cpwill View Post
    No, but rather the reinforcement they received on the left.
    So...do you routinely take your directions from the left?
    Quote Originally Posted by BmanMcfly View Post
    Well, the sarcasm had escaped you...
    There was no sarcasm. You linked to a Google image search full of photoshopped images and coincidental photos.

    I was talking about the imagery used... And while he was campaigning he referred to himself as superman (and if his was intended not so much as superman that we all know and love, but rather the nietzschian superman, then that analogy holds a drastically different implication)
    So...calling himself superman (and if you could cite an example of this, I could better discuss it) means you should refer to him as King Obama? Or the Messiah? Or whatever?

    Quote Originally Posted by apdst View Post
    She was fired because she embarrassed The Messiah.
    So you think Obama is divine too?

    I guess it makes sense, if you think Obama cares enough about one the words of one woman from a call center to personally have her fired.
    Quote Originally Posted by American View Post
    No, that's what you do......you confuse yourself.
    That's ridiculous, I've never referred to him in any such way. In fact, the only people I ever see refer to Obama as any of those are from the right.

    Do me a favor and point to ONE time I have ever called Obama King, Messiah or Lord. I can do that very thing multiple times just in this thread. Go back through my entire posting history on this forum or any place on the Internet and try to find even one time I called Obama King, Messiah or Lord.

    Or admit you are 100% wrong. Either one is good.

  9. #189
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    Re: Obamacare Operator Fired After Taking Call From Hannity; Hannity To Give Her A Ye

    Quote Originally Posted by TheNextEra View Post
    Actually there are a lot that like the system. I'm not one of them, but let's not pretend there isn't anyone out there that doesn't like it. And no, it's not just Obama that likes it, he got re-elected despite of the right-wing campaign. So there's quite a bit that like it.
    The right wing campaign?

    The only system we know about for sure is the failed computer system, and I can't imagine anyone liking that. The rest of the 'glitches' will show up later and then they can also be judged. But, so far, what's to like?

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