I have an answer for everything...you may not like the answer or it may not satisfy your curiosity..but it will still be an answer. ~ Kal'Stang
My mind and my heart are saying I'm in my twenties. My body is pointing at my mind and heart and laughing its ass off. ~ Kal'Stang
Moreover, the role of a hotline is typically to answer questions about a product or service (features, costs, implementation, enrollment, etc.). It is not intended to answer questions about how others feel about the product/service. It is not intended to be a substitute for the public relations/media relations functions of a company.