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I wouldn't be surprised if it turns out there's a protocol to be followed, although so far it looks like it would have been fine to run out and help.
There are some really silly guidelines and rules out there.
Well, the only thing I can think of is that if they go off on an undispatched call, they could end up having dispatch call while they are there. That should be easily fixed though with a simple radio in to dispatch, so....