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Thread: Majority of Americans fed up with poor customer service

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    Majority of Americans fed up with poor customer service

    I see I am not the only who detests those automated services. I wish I could go and find the person who invented that **** and take a base ball bat to his testicles. The one thing I hate when trying to actually get customer services is listening to press 1 for this press two or some long as BS on if you need this then go to www.screwourcustomers.com over and and over again. If those in office decided to ban this kind of **** I honestly think I would be happy.



    Americans fed up with bad customer service - Business - Consumer news - msnbc.com
    Americans are fed up with poor customer service, with 64 percent walking out of stores due to poor assistance and 67 percent hanging up on a call before their problems are even addressed, according to a new survey.

    The most annoying gripe is not being able to get a person on the phone, followed by rude salespeople, according to findings from a Consumer Reports survey issued on Tuesday.

    The findings are based on a phone survey of 1,010 adults conducted in March. The margin of error was plus or minus 3 percentage points at a 95 percent confidence level.
    Last edited by jamesrage; 06-08-11 at 02:54 PM.
    "A nation can survive its fools, and even the ambitious. But it cannot survive treason from within. An enemy at the gates is less formidable, for he is known and carries his banner openly. But the traitor moves amongst those within the gate freely, his sly whispers rustling through all the alleys, heard in the very halls of government itself. For the traitor appears not a traitor; he speaks in accents familiar to his victims, and he wears their face and their arguments, he appeals to the baseness that lies deep in the hearts of all men. He rots the soul of a nation, he works secretly and unknown in the night to undermine the pillars of the city, he infects the body politic so that it can no longer resist. A murder is less to fear"

    Cicero Marcus Tullius

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    Re: Majority of Americans fed up with poor customer service

    Funny carmax commercial:


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    Re: Majority of Americans fed up with poor customer service

    Quote Originally Posted by winston53660 View Post
    Funny carmax commercial:

    I think this one if funnier.
    "A nation can survive its fools, and even the ambitious. But it cannot survive treason from within. An enemy at the gates is less formidable, for he is known and carries his banner openly. But the traitor moves amongst those within the gate freely, his sly whispers rustling through all the alleys, heard in the very halls of government itself. For the traitor appears not a traitor; he speaks in accents familiar to his victims, and he wears their face and their arguments, he appeals to the baseness that lies deep in the hearts of all men. He rots the soul of a nation, he works secretly and unknown in the night to undermine the pillars of the city, he infects the body politic so that it can no longer resist. A murder is less to fear"

    Cicero Marcus Tullius

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    Re: Majority of Americans fed up with poor customer service

    We became a great nation not because we are a nation of cynics. We became a great nation because we are a nation of believers - Lindsey Graham

    Quote Originally Posted by Fiddytree View Post
    Uh oh Megyn...your vagina witchcraft is about ready to be exposed.

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    Re: Majority of Americans fed up with poor customer service


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    Re: Majority of Americans fed up with poor customer service

    Funny you make this thread today.

    Just yesterday I went to pick up an order for two roof turbines that I'd ordered from a local hardware store. I bypassed the big chain stores to use the little store to help them out. Well, I drive all the way out there in my truck to pick them up. Come to find out, they'd sold them the day before to someone else. Now, I'd specifically asked if there was any chance of them selling them to someone else and they said no, they were set aside for me and they couldn't possibly be sold as they had a ticket on them already. Well, sure as ****, I went to get them on Tuesday and on Monday they'd sold them.

    So after an hour they tell me they're going to have a truck deliver them from a store in Mississippi and they'd deliver them to my house that evening. That evening, the guy shows up WITH THE WRONG TURBINES!! And whats worse, the lady calls me on the phone a while ago and tells me "those are the right ones, the only ones with that item number on them." I said no mam, I ordered aluminum turbines with lifetime warranties from company X, and you delivered 2 galvanized steel turbines with 5 year warranties from company Y. The only thing the same on them is the size, other than that, it is the wrong product. She starts to catch an attitude with me and I said look....I will happily go somewhere else where they will give me what I order. I will call the credit card company, dispute the charge, and be done with it. She said she'd call some supply company or something and see what she could do. And I told her fine, and have a good day.

    The item number, item description, item everything was obviously NOT what I ordered yet she's going to tell me they were? Not a chance. I'll take my business elsewhere. At least at the big chain stores they deliver the right product.

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    Re: Majority of Americans fed up with poor customer service

    Quote Originally Posted by dontworrybehappy View Post
    Funny you make this thread today.

    Just yesterday I went to pick up an order for two roof turbines that I'd ordered from a local hardware store. I bypassed the big chain stores to use the little store to help them out. Well, I drive all the way out there in my truck to pick them up. Come to find out, they'd sold them the day before to someone else. Now, I'd specifically asked if there was any chance of them selling them to someone else and they said no, they were set aside for me and they couldn't possibly be sold as they had a ticket on them already. Well, sure as ****, I went to get them on Tuesday and on Monday they'd sold them.

    So after an hour they tell me they're going to have a truck deliver them from a store in Mississippi and they'd deliver them to my house that evening. That evening, the guy shows up WITH THE WRONG TURBINES!! And whats worse, the lady calls me on the phone a while ago and tells me "those are the right ones, the only ones with that item number on them." I said no mam, I ordered aluminum turbines with lifetime warranties from company X, and you delivered 2 galvanized steel turbines with 5 year warranties from company Y. The only thing the same on them is the size, other than that, it is the wrong product. She starts to catch an attitude with me and I said look....I will happily go somewhere else where they will give me what I order. I will call the credit card company, dispute the charge, and be done with it. She said she'd call some supply company or something and see what she could do. And I told her fine, and have a good day.

    The item number, item description, item everything was obviously NOT what I ordered yet she's going to tell me they were? Not a chance. I'll take my business elsewhere. At least at the big chain stores they deliver the right product.
    I used to work with this old black guy named Jimmy Walker, who was simply awesome. He told me a story one day about how his daughter told him he should make an effort to support black businesses in the area. Seemed kinda reasonable to him, so he went to the local, black owned grocery store. Soon as he walked in, there is this loud music, and half the people in the store made him scared they would rob him. Selection was terrible and prices high. He stands forever in the checkout line, gets to be next when the clerk gets a phone call. After 5 minutes, he puts his basket of stuff down, tells the clerk: "I came her to support black business, but you know what? I can go to Meijers, pay less, and get treated better. They actually act like they want my business" and walked out.

    The moral of the story: if you want to compete with the big chains, you got to at least make the effort to be as good as the big chains.
    We became a great nation not because we are a nation of cynics. We became a great nation because we are a nation of believers - Lindsey Graham

    Quote Originally Posted by Fiddytree View Post
    Uh oh Megyn...your vagina witchcraft is about ready to be exposed.

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    Re: Majority of Americans fed up with poor customer service

    Quote Originally Posted by dontworrybehappy View Post
    The item number, item description, item everything was obviously NOT what I ordered yet she's going to tell me they were? Not a chance. I'll take my business elsewhere. At least at the big chain stores they deliver the right product.

    A friend of mine new to the real estate biz ordered an installed kitchen from a major chain. Six weeks later it is only about half installed so far.

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    Re: Majority of Americans fed up with poor customer service

    What ever happened to the customer is always right.

    If you go into a lot of businesses in the L.A. area you are likely to run into people who are not just rude but do it in a language you don't even know.

    It happens all the time I am sorry to say.

    I want it known that there are a few other people with limited English skills who go out of there way to be nice.

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    Re: Majority of Americans fed up with poor customer service

    Quote Originally Posted by dontworrybehappy View Post
    Funny you make this thread today.

    Just yesterday I went to pick up an order for two roof turbines that I'd ordered from a local hardware store. I bypassed the big chain stores to use the little store to help them out. Well, I drive all the way out there in my truck to pick them up. Come to find out, they'd sold them the day before to someone else. Now, I'd specifically asked if there was any chance of them selling them to someone else and they said no, they were set aside for me and they couldn't possibly be sold as they had a ticket on them already. Well, sure as ****, I went to get them on Tuesday and on Monday they'd sold them.

    So after an hour they tell me they're going to have a truck deliver them from a store in Mississippi and they'd deliver them to my house that evening. That evening, the guy shows up WITH THE WRONG TURBINES!! And whats worse, the lady calls me on the phone a while ago and tells me "those are the right ones, the only ones with that item number on them." I said no mam, I ordered aluminum turbines with lifetime warranties from company X, and you delivered 2 galvanized steel turbines with 5 year warranties from company Y. The only thing the same on them is the size, other than that, it is the wrong product. She starts to catch an attitude with me and I said look....I will happily go somewhere else where they will give me what I order. I will call the credit card company, dispute the charge, and be done with it. She said she'd call some supply company or something and see what she could do. And I told her fine, and have a good day.

    The item number, item description, item everything was obviously NOT what I ordered yet she's going to tell me they were? Not a chance. I'll take my business elsewhere. At least at the big chain stores they deliver the right product.
    You can't get worth-a-**** service out of anybody, now days. My wife hates going anywhere with me, because she knows there's a better than average chance that I'm going to make a scene over the piss poor customer service.

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