Man do I hate the press 1 for this 2 for that 3 for this other **** 4 for something else..... What I really hate about them is that most of ALL of the listed stuff is crap I could do on my own.
I hate how customer service, especially technical support, assumes you are an absolute ****ing moron.
Example: Storm came through and knocked out power to the house for about an hour. Power was restored but my TV/Phone/Internetz were out. I went to bed (it was late). The next day I got up and went to court, came home and my wife was complaining about how the Internet/Phone/TV was still out, even though he had power restored for like 12 hours. I went to power cycle and do all the niffy little gadgets you do to these gateways to try to "jump start" them back into working properly. I then call the customer service/technical support line. I call and get the usual language deal, no big deal, hit 1 and continued...
Then I get a long list of "For Billing, press this, for sales press that, for some other stupid **** press this, for technical support or to report a problem with your service press this other button" So I press it, then I am faced with options for really dumb **** like, "How to use the internet" and other such ignorant nonsense, finally I get the button for reporting a problem with my service, and sit on hold for like 10 minutes before a guy answers the phone (sounding oh so bothered that he had to take a call) and does his 10 second long "thank you for calling blah this is blah, blah blah blah blah, how can I help you?" I tell him what my problem is, and what Ive done to fix it. He then starts asking me stupid **** like "is it plugged in?" NO **** ITS PLUGGED IN IDIOT I JUST TOLD YOU THE THINGS I TRIED TO DO TO MAKE SURE IT WASN'T ON MY END! Then he sends me through the SAME **** I JUST DID! THEN he says he needs to transfer me to someone else. So I wait 15 more minutes before I get ahold of them. I tell them what is going on and they check to see if it is on their end, and then they finally put the work order in to have a technician come out to fix the problem.
I only wish that were the end of it.
So the technician comes out and he immediately assumes it is a problem with the hardware (wires/cables within the house and outside) and starts tinkering around and taking 40 minutes to finally realize its not in my house so THEN he decides to check their neighborhood box around the corner and realizes the problem was there, fixed it, and then we had our services back.
I REALLY wish these folks would just listen to what the customer has to say about the problem, we aren't all idiots.