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Thats the problem with Linux though. Your average person around the world doesn't have a clue about what goes wrong with windows when they encounter an error. Now imagine hundreds of millions of novice users using an OS for which support is mainly online. That's why Linux is pretty much useless to not only the large majority of people who use computers but also for people who use them for work and such.
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Linux is significantly more stable than windows and the chance of needing such support is much lower, provided that they are using standards apps with normal configurations. Second, its pretty ******* trivial to fix most problems. Typing the error into google and following some spoon-fed step by step instructions is something that even idiot computer users are capable of. All you need is a little prompt on the screen thats says "you have an error, google it, look for results that offer fix, follow the instructions they give you." Also, you can buy dell computers with linux preloaded with the option of purchasing support contracts. Corporate users can buy canonical support, which is significantly better than comparable Microsoft support.
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Which is why Linux is pretty much useless. When my laptop has errors I don't want to spend time browsing around for what might and might not be the problem. I want to get the error code and have people who's job it is to help me fix it, fix it.
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Most tech support sucks, especially if it mandatory support you get from buying the product. Its mostly faster to look up solutions online than call up some idiot who may or may not have the skill to help. I use online solutions for windows, even though I could get actual tech support. I can say with confidence that the average newsgroup is much more informed than the average tech support moron.
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There are really no worthwhile uses for Linux. We've determined it's great eye candy, we've determined that support to it is mostly online and that other then being completely useless to people who use high end programs then there's nothing really noticeable in Linux. If it can it do stuff that other OS already do then what's it good for?[
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Its free and is actually better in terms of stability and security. Linux is perfect for the average user. They can either learn to do incredibly basic things like looking for fixes themselves, or they can pay for support if they are too lazy to do that.
Linux is even better for people who actually know what they are doing and can take advantage of its open design.